Opinions on Projector Lamps

[frogmort]

Originally Posted by Badas

^

Don't buy knockoff. Buy original.

A mate played around with a few of them. They produced a nice picture and we noticed a few actually went brighter. However they also produced a lot more heat. After 1000 hours it wrecked a side of his panel. He now has gone back to the original and zooms out the bad damaged side. A lot better and a lot less heat.

The projector engineers design all the airflow for a particular lamp. You change it and you could cook something internal.

Thanks for your response Badas. I am always lurking in the pj threads and I was hoping that you or Flatnate would reply.

I just got some absolutely amazing news. My lamp warranty was just 90 days and my pj warranty was 2 years, and I've had my pj for just over 26 months, but I figured it wouldn't hurt to call them just to see what they said.

My pj came with a PrivateLine technical support card that looks like a credit card and has a PIN number on the back. I called them and told them that I've had my pj for 26 months and have just over 1900 hours on my lamp and that in the last few days it has gotten very dark. They asked me for the serial number and then asked if I clean the unit and the filter regularly (I do this at least once a month) and then asked if it has adequate air flow around the unit (it does). Then he asked me to send them a copy of my receipt. I hung up and called Visual Apex where I bought my pj and they emailed me a copy which I then forwarded to Epson, then I immediately called them back and gave them my reference number.

I was put on hold for about 5 minutes, then the guy apologized for the wait and informed me that although I am over two months out of my pj warranty and almost 25 months out of my lamp warranty, that because I am a valued Epson customer, they are shipping me a new lamp for free. No shipping fee, no lamp fee, just absolutely free!!! I couldn't believe it. I even said "I'm sorry, I'm not sure I heard you correctly" and he laughed and repeated it to me.

I just started a new job and am completely broke right now, so my pj going down was a real bummer at the worst possible time. I can't believe how good their customer service is. I'm getting a $300 lamp direct from the factory for nothing. I am so happy. I should have it in 2 to 7 business days.