Twilight Time Discussion Thread

[jcs913]

Originally Posted by Brad1963

I placed 5 orders last week, one has shipped and was recieved today. Two shipped today, and one is pending. The last one is the April titles Used Cars, Mr. Hobbs and Broadway Danny Rose. I have a feeling they are overwhelmed.

The ironic part is they decided to have a sale...

[wormraper]

lol, they've been swamped for months... they've increased their movies 3 fold but no staff upgrades... sooner or later they had to choke

[jcs913]

Originally Posted by wormraper

lol, they've been swamped for months... they've increased their movies 3 fold but no staff upgrades... sooner or later they had to choke

Funny how business works, huh..

[baheidstu]

Originally Posted by jcs913

The ironic part is they decided to have a sale...

It was Twilight Time that decided to have the sale, not SAE.

Originally Posted by wormraper

lol, they've been swamped for months... they've increased their movies 3 fold but no staff upgrades... sooner or later they had to choke

Do you know this for a fact?

[bruceames]

Sure seems that way. None of my 5 orders (2 on Wednesday, 1 Friday and 2 more on Sunday) has shipped yet.

[jcs913]

Originally Posted by baheidstu

It was Twilight Time that decided to have the sale, not SAE.

They are still married as business partners. One's failure is shared by the other in the customers eye. SAE should have had all those older titles in stock, as they were not selling, hence the sale. There is no winter storm keeping them away from work this time. These titles should be on hand, if not, then TT did not send them to SAE in a timely manner, which concludes it's TT's fault, no?

[baheidstu]

Originally Posted by jcs913

They are still married as business partners. One's failure is shared by the other in the customers eye. SAE should have had all those older titles in stock, as they were not selling, hence the sale. There is no winter storm keeping them away from work this time. These titles should be on hand, if not, then TT did not send them to SAE in a timely manner, which concludes it's TT's fault, no?

Where did you read that those older titles are not in stock?

[jcs913]

Originally Posted by baheidstu

Where did you read that those older titles are not in stock?

I said that they should have been in stock, ready to ship. If that is the case, then it is SAE's fault. If they do not have them at the warehouse, then it is solely on TT. Frankly, either case it's still TT's fault, as they use SAE as their distributor. If they cannot ship out titles in a timely manner, then TT needs to find someone else, or SAE should be refunding the shipping back to the customer.

Frankly, defending either of them is pointless, as their combined lack of care for the paying customer is obvious. Some people have not received their orders for a month+ now!! It's funny how people ***** about the eco-cases, so they change them. People have been complaining about their shipping habits for months now, yet it remains the same situation....

[baheidstu]

Originally Posted by jcs913

I said that they should have been in stock, ready to ship. If that is the case, then it is SAE's fault. If they do not have them at the warehouse, then it is solely on TT. Frankly, either case it's still TT's fault, as they use SAE as their distributor. If they cannot ship out titles in a timely manner, then TT needs to find someone else, or SAE should be refunding the shipping back to the customer.

Frankly, defending either of them is pointless, as their combined lack of care for the paying customer is obvious. Some people have not received their orders for a month+ now!! It's funny how people ***** about the eco-cases, so they change them. People have been complaining about their shipping habits for months now, yet it remains the same situation....

Meh, first world problems.

[oildude]

No database entries for "Thunderbirds are GO" / Thunderbird 6 and The Firm. I am going to rely on others to create the entries since I have never done it. I will update the OP once these are up.

[AgentOrange]

Originally Posted by jcs913

I said that they should have been in stock, ready to ship. If that is the case, then it is SAE's fault. If they do not have them at the warehouse, then it is solely on TT. Frankly, either case it's still TT's fault, as they use SAE as their distributor. If they cannot ship out titles in a timely manner, then TT needs to find someone else, or SAE should be refunding the shipping back to the customer.

Frankly, defending either of them is pointless, as their combined lack of care for the paying customer is obvious. Some people have not received their orders for a month+ now!! It's funny how people ***** about the eco-cases, so they change them. People have been complaining about their shipping habits for months now, yet it remains the same situation....

Weren't the orders delayed for a month, delayed because of the eco cases? Are there really orders delayed that long solely for shipping method?

I've put in a handful of orders with ScreenArchives over the last year or two (always for Twilight Time) - and I've never had an issue with their delivery. Quite the contrary, they take the time to always send in a box (most likely packaged by hand), with the foam peanuts, etc. I never thought the time they took to deliver was out of the ordinary. Plus I feel like for regular blu-rays the foam peanuts are overkill, yet I wish other retailers would take note when they send out more fragile items.

Maybe I just got lucky, or maybe it had to do with the timing (the last order I actually received from them was about a month ago). I did just put in an order with the sale, and threw in some pre-orders. So we'll see how that goes through...

[Sporkies]

Originally Posted by AgentOrange

Weren't the orders delayed for a month, delayed because of the eco cases? Are there really orders delayed that long solely for shipping method?

The order he's talking about was an order that included preorders for films released last week. It is bad that they haven't been shipped yet, but it's been a week, not a month.

[AlexIlDottore]

Originally Posted by AgentOrange

Weren't the orders delayed for a month, delayed because of the eco cases? Are there really orders delayed that long solely for shipping method?

No. Shipping was staggered due to the need of non eco cases (Infiniti ?). They started shipping some of the new releases 3 or 4 days later than release date due to this.

Originally Posted by Sporkies

The order he's talking about was an order that included preorders for films released last week. It is bad that they haven't been shipped yet, but it's been a week, not a month.

They were released just over 2 weeks ago (11 March), and some titles started shipping a few days after that.

[mspar009]

I received my 5 titles today from the sale, ordered on the 19th.

Another order of 4 titles from the sale has not been shipped (ordered on 23rd)

[stephenwilson04]

Originally Posted by thompsonjohn

They give "Rollerball" it's great original artwork, but they give "Used Cars" crap for artwork.

It's crazy that they give us great original art on some, then, imo, awful covers like Enemy Mine & Night Of The Living Dead.

[Tns49]

Originally Posted by jcs913

I said that they should have been in stock, ready to ship. If that is the case, then it is SAE's fault. If they do not have them at the warehouse, then it is solely on TT. Frankly, either case it's still TT's fault, as they use SAE as their distributor. If they cannot ship out titles in a timely manner, then TT needs to find someone else, or SAE should be refunding the shipping back to the customer.

Frankly, defending either of them is pointless, as their combined lack of care for the paying customer is obvious. Some people have not received their orders for a month+ now!! It's funny how people ***** about the eco-cases, so they change them. People have been complaining about their shipping habits for months now, yet it remains the same situation....

TT does not produce 3000 copies at once and ship them to SAE and TCM. They produce smaller batches. And typically SAE holds all the titles you order until they have a complete order. Order any of the new pre-release titles, and all are held until the new titles are released

[klauswhereareyou]

Originally Posted by Tns49

TT does not produce 3000 copies at once and ship them to SAE and TCM. They produce smaller batches. And typically SAE holds all the titles you order until they have a complete order. Order any of the new pre-release titles, and all are held and to the new titles are released

So are you saying that with even the sales titles, that they may not even be at SAE yet???

[jcs913]

Originally Posted by klauswhereareyou

So are you saying that with even the sales titles, that they may not even be at SAE yet???

This is what I was alluding to earlier, as TT possibly being the problem. He's just speculating, but if this is the case and SAE does not have the titles that were on sale, on hand, then there may be a longer wait. Again, why have a sale on titles that potentially may not even be at SAE??

[jcs913]

Originally Posted by baheidstu

Meh, first world problems.

So is pretty much every complaint on this entire site...

[Tns49]

Originally Posted by jcs913

This is what I was alluding to earlier, as TT possibly being the problem. He's just speculating, but if this is the case and SAE does not have the titles that were on sale, on hand, then there may be a longer wait. Again, why have a sale on titles that potentially may not even be at SAE??

Because Twilight Time wanted to celebrate its Anniversary.