Anyone have trouble with Fox titles? - Blu-ray Forum

MifuneFan · 06-20-2014, 01:41 AM

I just got Rise of the Planet of the Apes in the mail, and it comes with a "Digital HD" copy, but it doesn't seem to be working, even on Foxredeem.com. I then tried a Prometheus UV code that I also recently bought, and that comes up as invalid too. Anyone else have similar issues with Fox titles? I entered a Pacific Rim (Warner) code right after those two, and it worked fine.

Both of these codes seem different from standard UV codes since they work with both iTunes and UV, I'm wondering if that's causing issues..I've contact Fox's Digital support, so let's see if they can fix this

update: Correction, only Prometheus works with both iTunes and UV, RotPOTA only looks to be UV

marshmellow143 · 06-20-2014, 02:07 AM

I bought Prometheus and Abraham Lincoln Vampire Hunter the other day. Prometheus worked fine but Abraham didn't. I tried Vudu, Flixster and Foxredeem. So I sent them an email and to save time I sent them a pic with the receipt, the back of case with upc and the insert with the code. They responded about 5 days later with a new code. One that worked!!

MifuneFan · 06-24-2014, 01:14 AM

Just want to update and say that Fox just replied back to me about an hour ago asking me for the info, and they already responded back to me with new codes for both Prometheus and Rise of the Planet of the Apes. Great service

TheDean · 06-24-2014, 08:58 AM

Quote:

Originally Posted by MifuneFan

Just want to update and say that Fox just replied back to me about an hour ago asking me for the info, and they already responded back to me with new codes for both Prometheus and Rise of the Planet of the Apes. Great service

Is the the Rise of the Planet of the Apes you have this one? https://www.blu-ray.com/movies/Rise-...lu-ray/101380/ , And you say it supposedly works with iTunes also? If it does i might pick that up. I passed on the recent X-Men re-releases due to them not including iTunes.

MifuneFan · 06-25-2014, 01:09 AM

Hi, I answered you via PM, but I figured I'd post here too. I thought the "Digital HD" copy with Rise of te Planet of the Apes worked with both, but it appears to just be UV. The Prometheus code definitely mentions that it works with both. Sorry for the confusion

jgagzy · 06-26-2014, 01:23 PM

I tried a Last of the Mohicans: Director's Cut code on FoxRedeem/Vudu and got the theatrical version which is only available in non-anamorphic SD. Took it to Vudu and fox's site and have gotten no reply since.

BasiliskFang · 07-03-2014, 08:49 AM

my apes digital code doesnt work. this is day 2 of waiting for a new code.

Smithe · 07-10-2014, 03:51 PM

Not sure if this will actually help anyone, but when my Prometheus code didn't work and I sent off an email for a replacement, this is what they asked I send:

- Title
- Country
- Bar Code Number
- Redemption Code
- Purchased new or used
- Store purchased at

When you initially send off an email you can try including that information to see if it speeds things along. I tried to do that by sending photos of the bar code/proof of purchase, code insert, and receipt, but apparently whoever receives the emails doesn't look at pictures because their reply asked me to send that information again in text format (I guess marshmellow143 just got lucky?) It's frustrating but it is what it is. Still have not received a new code since emailing them last week.

Prometheus is the only Fox title I've tried to redeem so I can't say how problematic this might be for other titles.

Mudfrog · 07-23-2014, 07:22 PM

Same issue here. Prometheus and Abraham Lincoln Vampire Hunter wouldn't work. Had to jump through some hoops but they sent me new codes.

06-20-2014, 01:41 AM	#1
MifuneFan Blu-ray Emperor Top contributor Member since:Mar 2012 Location:New York City 4K collection:28 Blu-ray collection:1145 Trading Score:69	Anyone have trouble with Fox titles? I just got Rise of the Planet of the Apes in the mail, and it comes with a "Digital HD" copy, but it doesn't seem to be working, even on Foxredeem.com. I then tried a Prometheus UV code that I also recently bought, and that comes up as invalid too. Anyone else have similar issues with Fox titles? I entered a Pacific Rim (Warner) code right after those two, and it worked fine. Both of these codes seem different from standard UV codes since they work with both iTunes and UV, I'm wondering if that's causing issues..I've contact Fox's Digital support, so let's see if they can fix this update: Correction, only Prometheus works with both iTunes and UV, RotPOTA only looks to be UV Last edited by MifuneFan; 06-25-2014 at 01:10 AM.

06-20-2014, 02:07 AM	#2
marshmellow143 Senior Member Member since:Oct 2011 Location:Florida 4K collection:1 Blu-ray collection:1112 DVD collection:402 Digital collection:988 iTunes collection:300 Trading Score:121	I bought Prometheus and Abraham Lincoln Vampire Hunter the other day. Prometheus worked fine but Abraham didn't. I tried Vudu, Flixster and Foxredeem. So I sent them an email and to save time I sent them a pic with the receipt, the back of case with upc and the insert with the code. They responded about 5 days later with a new code. One that worked!!

06-24-2014, 01:14 AM	#3
MifuneFan Blu-ray Emperor Top contributor Member since:Mar 2012 Location:New York City 4K collection:28 Blu-ray collection:1145 Trading Score:69	Just want to update and say that Fox just replied back to me about an hour ago asking me for the info, and they already responded back to me with new codes for both Prometheus and Rise of the Planet of the Apes. Great service

06-25-2014, 01:09 AM	#5
MifuneFan Blu-ray Emperor Top contributor Member since:Mar 2012 Location:New York City 4K collection:28 Blu-ray collection:1145 Trading Score:69	Hi, I answered you via PM, but I figured I'd post here too. I thought the "Digital HD" copy with Rise of te Planet of the Apes worked with both, but it appears to just be UV. The Prometheus code definitely mentions that it works with both. Sorry for the confusion

06-26-2014, 01:23 PM	#6
jgagzy Special Member Member since:Aug 2013 Blu-ray collection:8 DVD collection:39 Digital collection:1498 iTunes collection:200 Trading Score:489	I tried a Last of the Mohicans: Director's Cut code on FoxRedeem/Vudu and got the theatrical version which is only available in non-anamorphic SD. Took it to Vudu and fox's site and have gotten no reply since.

07-03-2014, 08:49 AM	#7
BasiliskFang Power Member Member since:Apr 2013 Blu-ray collection:472 DVD collection:290 Digital collection:1463 iTunes collection:5 Trading Score:127	my apes digital code doesnt work. this is day 2 of waiting for a new code.

07-10-2014, 03:51 PM	#8
Smithe Member Member since:Sep 2013 4K collection:- Blu-ray collection:- DVD collection:- Trading Score:1	Not sure if this will actually help anyone, but when my Prometheus code didn't work and I sent off an email for a replacement, this is what they asked I send: - Title - Country - Bar Code Number - Redemption Code - Purchased new or used - Store purchased at When you initially send off an email you can try including that information to see if it speeds things along. I tried to do that by sending photos of the bar code/proof of purchase, code insert, and receipt, but apparently whoever receives the emails doesn't look at pictures because their reply asked me to send that information again in text format (I guess marshmellow143 just got lucky?) It's frustrating but it is what it is. Still have not received a new code since emailing them last week. Prometheus is the only Fox title I've tried to redeem so I can't say how problematic this might be for other titles.

07-23-2014, 07:22 PM	#9
Mudfrog Active Member Member since:Feb 2012 Location:Virginia Home Theater Gallery:69 4K collection:17 Blu-ray collection:381 DVD collection:97	Same issue here. Prometheus and Abraham Lincoln Vampire Hunter wouldn't work. Had to jump through some hoops but they sent me new codes.

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