The Official Acoustic Audio Subwoofer Owners Thread

[duneaholic]

That's why you're BIG DADDY!! If they don't honor it then I'll definately take that driver with compensation if need be.

[2boxers]

Help! I'm trying to activate my warranty, where's the item number?

[jomari]

depending on where you purchased it (either through ebay or though their dedicated site), you would input the
Ebay- Order number
Website - Item number (i cant verify this part)

congrats on your new sub!

[2boxers]

Originally Posted by jomari

depending on where you purchased it (either through ebay or though their dedicated site), you would input the
Ebay- Order number
Website - Item number (i cant verify this part)

congrats on your new sub!

Thanks!

[popcornninja]

So I pulled the trigger and got a AA PSW-15 down firing subwoofer. I'm going to use it with my current Def Tech PF15TL+ and see how it goes. If the AA ends up being as good or better I may just get another matching one but we'll see how everything goes.

Got it on eBay Best Offer deal, seemed to be a pretty good price for 15" sub.

Does anyone else have any experience with the down firing PSW or RW series?

[Big Daddy]

Originally Posted by popcornninja

So I pulled the trigger and got a AA PSW-15 down firing subwoofer. I'm going to use it with my current Def Tech PF15TL+ and see how it goes. If the AA ends up being as good or better I may just get another matching one but we'll see how everything goes.

Got it on eBay Best Offer deal, seemed to be a pretty good price for 15" sub.

Does anyone else have any experience with the down firing PSW or RW series?

Congratulations on your new sub.

Check Post #1 for the list of owners. You will find a few people who own PSW or RW series, but I don't believe anybody has the 15" model.

I added your name to the list of owners.

[tak_a_tak]

Originally Posted by Big Daddy

I added your name to the list of owners.

You can put me down as an owner of an Acoustic Audio RW 12" if you like.

[Big Daddy]

Originally Posted by tak_a_tak

You can put me down as an owner of an Acoustic Audio RW 12" if you like.

Congratualtions on your new sub. I will add you to the list. What other speakers do you have?

[tak_a_tak]

Originally Posted by Big Daddy

Congratualtions on your new sub. I will add you to the list. What other speakers do you have?

My system is a Frankenstein system that's been put together and upgraded over the years. I have two JVC tower speakers up front that I've had before 5.1 was even an option for home stereo systems. and I cant think what the center and rear are right now, but they are next on the upgrade list.

[Big Daddy]

Originally Posted by tak_a_tak

My system is a Frankenstein system that's been put together and upgraded over the years. I have two JVC tower speakers up front that I've had before 5.1 was even an option for home stereo systems. and I cant think what the center and rear are right now, but they are next on the upgrade list.

There is nothing wrong with that. Some of of us who started with two-channel music have speakers from the past. Many of these speakers can compete very well with the new speakers.

[tak_a_tak]

Yup, I love my old towers! They may not be as 'pretty' but the sure do kick ass.

[popcornninja]

Originally Posted by Big Daddy

Congratulations on your new sub.

Check Post #1 for the list of owners. You will find a few people who own PSW or RW series, but I don't believe anybody has the 15" model.

I added your name to the list of owners.

Thanks BD for the help. I'll post pics and thoughts when it arrives.

[Big Daddy]

Originally Posted by popcornninja

Thanks BD for the help. I'll post pics and thoughts when it arrives.

In the meantime, read A Guide to Bass Management on how to set up and place multiple subwoofers.

Also, it is helpful to read A Guide to Subwoofers (PArt II): Standing Waves & Room Modes. There are diagrams at the beginning of post #2 on how to place two or four subwoofers.

[duneaholic]

I hate to keep harping on this but I want people to know about The Deep Discount (think people have a right to know). I have a defective subwoofer. Thanks to Big Daddy he's helping me out with a replacement driver (bless his big heart). I was late in turning in my "warranty card" so now I receive a email from the DD that it's now too late and my subwoofer is not covered by the 3 year warranty. Did anyone know that if you don't turn in your warranty information that you don't have a warranty? I'll admit that I'm not the best at getting my warranty info turned in the day I get it....I mean I may wait a week or more but I always get it turned in and it has never been an issue with any other piece of equipment I own. I went to the Acoustic Audio website and turned in my warranty and replied via email that I did so and here is the response I received from The Deep Discount. It almost seems they are enjoying the fact that I have a defective sub and won't take care of it. I am extremely disappointed in The Deep Discounts customer service and how they enjoy not helping people. If customer service is important to you then I highly suggest you look elsewhere for your equipment. They do not answer the phone, and they email you back very slowly! It could be out of the 30 day satisfaction guarantee by the time you get your issue even close to resolved. Buyer beware.



Shawn,

That was a nice try, but the warranty must be registered within 10 days of
receiving the item. The subwoofer was delivered to you on 08/05/09. The
warranty was not registered until 08/25/09.

We appreciate the opportunity to assist you today. As always, please
do not hesitate to contact us if there is anything else we can help you
with.

You may contact us by visiting our website at http://thedeepdiscount.com
or by calling customer service directly at 1-815-927-3320. Our office
hours are 8:00AM - 5:30PM CST, Monday through Friday.

Kindest Regards,

Andrew
Customer Service
TheDeepDiscount.com
815-927-3320

----- Original Message -----


I registered my HD SUB 12. Here's my reply aknowledgement email from
Acoustic Audio.

Thank-you for submitting your warranty information. If needed a customer
service representative will contact you as soon as possible.

You submitted the following information:

First Name:
Last Name:
Address:
Phone Number:
Product Manufacturer: Acoustic Audio
Model Number: HD SUB 12
Date Of Purchase: 7-30-09 Received 8-05-09
Item Number: 120452854425



From:
Subject: Re: Message from eBay Member Regarding Item #120452854425 [IDS:
1110364]-
To: andrew@thedeepdiscount.com
Date: Tuesday, August 25, 2009, 5:14 PM






What about your 30 return policy???? If it's defective then why does it
not fall under your 30 satisfaction guarantee? I've had it less than 30
days.

--- On Tue, 8/25/09, andrew@thedeepdiscount.com
<andrew@thedeepdiscount.com> wrote:


From: andrew@thedeepdiscount.com <andrew@thedeepdiscount.com>
Subject: Re: Message from eBay Member Regarding Item #120452854425 [IDS:
1110364]-
To:
Date: Tuesday, August 25, 2009, 5:11 PM



Hello,

Thank you for your message. I understand that your product has become
defective.

I have researched our database for the Acoustic Audio warranty and I see
that you did not submit the warranty.

It is Acoustic Audio's policy to register for warranty online within 10
days of purchasing the item in order to activate your warranty. Without
the
warranty filled out, the product is not covered under Acoustic Audio's
warranty policy.

We appreciate the opportunity to assist you today. As always, please
do not hesitate to contact us if there is anything else we can help you
with.

You may contact us by visiting our website at http://thedeepdiscount.com
or by calling customer service directly at 1-815-927-3320. Our office
hours are 8:00AM - 5:30PM CST, Monday through Friday.

Kindest Regards,

Andrew
Customer Service
TheDeepDiscount.com
815-927-3320

We appreciate the opportunity to assist you today. As always, please
do not hesitate to contact us if there is anything else we can help you
with.

You may contact us by visiting our website at http://thedeepdiscount.com
or by calling customer service directly at 1-815-927-3320. Our office
hours are 8:00AM - 5:30PM CST, Monday through Friday.

Kindest Regards,

Andrew
Customer Service
TheDeepDiscount.com
815-927-3320

[popcornninja]

Thanks duneaholic, for the heads up. I'll be sure to register the warranty immediately. It's too bad to hear that they aren't very helpful. It's probably due to the fact the subs are cheap, hence the benefits of going with one of the bigger named speaker company.

[duneaholic]

Yeah you know you live and learn....if all I ever lose in life is 170 bucks then I consider myself blessed...however I do have a nice box and amp to play around with a new driver in the mail!

[Big Daddy]

Bid Daddy has the best customer service.

[jomari]

Originally Posted by Big Daddy

Bid Daddy has the best customer service.

i'll second that.

[Big Daddy]

Originally Posted by jomari

i'll second that.

The Other Guy is always right.

[popcornninja]

Originally Posted by popcornninja

So I pulled the trigger and got a AA PSW-15 down firing subwoofer. I'm going to use it with my current Def Tech PF15TL+ and see how it goes. If the AA ends up being as good or better I may just get another matching one but we'll see how everything goes.

Got it on eBay Best Offer deal, seemed to be a pretty good price for 15" sub.

Does anyone else have any experience with the down firing PSW or RW series?

Correction I thought I was getting the PSW but it's the RW 15 that I got. I don't know there is even a major difference or if they are even different. Specs looked near identical. Anyways, that's what the confirmation says is RW.