Rocky I-VI 4K Collection (1976-2006)

[Daz_85]

Fantastic news the discs have been fixed and glad I held off. Will pick up the 1-6 boxset!

[batman2000]

When will we get an official announcement?

[Chaz05]

Originally Posted by batman2000

When will we get an official announcement?

Call WB and ask them.

[robw285]

Originally Posted by Tober27

Does anyone know the UK equivalent of whv@wbd.com ?

Or has anyone with a UK purchase used it and gotten a response?

I'm in the UK and i've sent a scan of my amazon receipt and requested the replacements, i'll find out if they help me or at least redirect me.

[traths]

This will be a day one purchase now that the issues have been fixed.

[robw285]

Originally Posted by robw285

I'm in the UK and i've sent a scan of my amazon receipt and requested the replacements, i'll find out if they help me or at least redirect me.

They answered my e-mail and requested that the information is given to them this way.



Extremely important! Please follow our format as requested. Do not reply using a PDF or WORD. Simply reply to this email.

Complete title (including season or series)

Format: DVD, Blu-Ray, or 4K

The entire UPC CODE including the far left # and far right # EX: 883929810561 Do not separate or space numbers.

Your First and Last name.

Your complete Physical Address. NO PO BOX

Phone number.

Clear photos of the case front and back only. (2 ONLY)

Picture of Receipt.

[sojrner]

Yup. I received the same and sent them the info in that format. Because I bought the steelbooks, I included the 4 titles together and carried that combo throughout their template. I sent this back on Sunday and have yet to get a response.

[pikwik]

Originally Posted by robw285

They answered my e-mail and requested that the information is given to them this way.



Extremely important! Please follow our format as requested. Do not reply using a PDF or WORD. Simply reply to this email.

Complete title (including season or series)

Format: DVD, Blu-Ray, or 4K

The entire UPC CODE including the far left # and far right # EX: 883929810561 Do not separate or space numbers.

Your First and Last name.

Your complete Physical Address. NO PO BOX

Phone number.

Clear photos of the case front and back only. (2 ONLY)

Picture of Receipt.

The email I received today was mostly the same, except they didn't request the UPC code (though it's shown in the pic of the back of the case).

[mclellandj]

I e-mailed them letting them know I no longer had a receipt (as I purchased from a local store and don't keep my paper receipts) and they responded with the form letter, I'll let others know if they will allow folks like us access to the replacement discs or not. My hunch is I may be ****ed, but I guess that's what I get for shopping local lol.

[maverick22]

How long has it been taking you all to get a reply from your 1st email?

I emailed them 3 days ago, and I still haven't heard back.

[robw285]

Originally Posted by maverick22

How long has it been taking you all to get a reply from your 1st email?

I emailed them 3 days ago, and I still haven't heard back.

I was e-mailed back within a few hours.

[robw285]

Originally Posted by robw285

They answered my e-mail and requested that the information is given to them this way.



Extremely important! Please follow our format as requested. Do not reply using a PDF or WORD. Simply reply to this email.

Complete title (including season or series)

Format: DVD, Blu-Ray, or 4K

The entire UPC CODE including the far left # and far right # EX: 883929810561 Do not separate or space numbers.

Your First and Last name.

Your complete Physical Address. NO PO BOX

Phone number.

Clear photos of the case front and back only. (2 ONLY)

Picture of Receipt.

This is the latest e-mail i've received.

Dear Customer,

Thank you for your email. Once the replacement discs are available for Rocky, we will ship accordingly, thank you.

We appreciate your support!

[sfmarine]

Originally Posted by maverick22

How long has it been taking you all to get a reply from your 1st email?

I emailed them 3 days ago, and I still haven't heard back.

I would send again if you still haven’t heard back.

[Ishai]

Originally Posted by maverick22

How long has it been taking you all to get a reply from your 1st email?

I emailed them 3 days ago, and I still haven't heard back.

I email them at 7:12PM on Saturday just asking about a replacement program and got a reply a minute later with the same process descriptions others quoted here. I assumed it's an automatic reply.

I sent the request info 20 minutes later and haven't heard back, but with other replacement programs (not WB) I also usually didn't hear back and just got the corrected discs eventually.

[maverick22]

Thanks, everyone, I’ll send another email.

[Jay Mammoth]

Originally Posted by maverick22

Thanks, everyone, I’ll send another email.

Yeah do that, I sent one 4 days ago and never heard back. Sent again yesterday and heard back already.

[pikwik]

Originally Posted by maverick22

How long has it been taking you all to get a reply from your 1st email?

One day for me.

[pikwik]

I got a second email from WHV this morning:

"Dear Customer,

Thank you for your email. Once the replacement discs are available for Rocky, we will ship accordingly, thank you.

We appreciate your support!

Warner Home Video Customer Service | Warner Bros. WHV@wbd.com"

[VIDEOgameDROME]

I got a response within an hour. Let's see if they actually send them.

[Tober27]

Originally Posted by robw285

This is the latest e-mail i've received.

Dear Customer,

Thank you for your email. Once the replacement discs are available for Rocky, we will ship accordingly, thank you.

We appreciate your support!

I've just emailed with the info.
Please let us/me know if you receive anything more. I expect, outside the US, you (and me) will likely receive nothing, or notice saying they service the US and Canada only.