The Little Mermaid Steelbook (Zavvi Exclusive) (The Disney Collection #3) (UK) - Page 15 - Blu-ray Forum

Petra_Kalbrain · 09-17-2013, 01:44 PM

Quote:

Originally Posted by ilovedealsonmovies

did amazong end up having this?

They did list it... but it's been confirmed as a Zavvi exclusive despite the desperate horde that cling to their Amazon orders which will never get filled.

rickah88 · 09-17-2013, 03:05 PM

Quote:

Originally Posted by Petra_Kalbrain

It's none of that though. I literally have no new information/payment option available until I get my new credit card in 7-10 business days! My other card was cancelled yesterday before the card company even contacted me because of the potential risk. So, I have the e-mail (got it at the same time as this thread notification e-mail), but I can't do anything about it for nearly 2 weeks.

How long do they hold the order for when this happens???

P.S. Before anyone says "use Paypal," my Paypal uses my credit card for purchases and what savings I have are locked away from me to keep me from stealing from my future (wedding and house in the future).

I see. Well with no backup funding source, odds are you'll have a day, possibly two, to supply any funding source before they cancel the order.
Not sure if Zavvi accepts them, but perhaps buying a $50 prepay card and using it?
Or apply for another card, just to get you through the next 2 weeks, then pay it off and cancel it.
That's about all I can think of.

Petra_Kalbrain · 09-17-2013, 03:37 PM

Well, this proves that it won't be a fun experience dealing with Zavvi when issues arise. I just tried to e-mail them using their contact us links and they have the message box limited to a ridiculously low number of characters. I tried my best to explain the situation as concisely as possible while still typing "PLEASE DO NO CANCEL THE ORDER! I STILL WANT THIS LIMITED EDITION ITEM!" as I've heard of them just outright cancelling orders when inquiries are made like this.

I will lose my shit on them if they can't make arrangements to accommodate my situation. Although, I'm already kind of losing my shit over my credit card company doing this to me. You would think that there would be some type of way to allow me to continue using my F-ing card until the new one arrives with scrutinous security checks and verification over any purchase that isn't local to my home city. ESPECIALLY when I can tell them, "Tomorrow I have a transaction going through for $xx.xx from Zavvi.com in Britain. It is legit and I do want it to be processed without any concerns."

malcy30 · 09-17-2013, 04:52 PM

Quote:

Originally Posted by Petra_Kalbrain

Well, this proves that it won't be a fun experience dealing with Zavvi when issues arise. I just tried to e-mail them using their contact us links and they have the message box limited to a ridiculously low number of characters. I tried my best to explain the situation as concisely as possible while still typing "PLEASE DO NO CANCEL THE ORDER! I STILL WANT THIS LIMITED EDITION ITEM!" as I've heard of them just outright cancelling orders when inquiries are made like this.

I will lose my shit on them if they can't make arrangements to accommodate my situation. Although, I'm already kind of losing my shit over my credit card company doing this to me. You would think that there would be some type of way to allow me to continue using my F-ing card until the new one arrives with scrutinous security checks and verification over any purchase that isn't local to my home city. ESPECIALLY when I can tell them, "Tomorrow I have a transaction going through for $xx.xx from Zavvi.com in Britain. It is legit and I do want it to be processed without any concerns."

The problem with Zavvi is you are forced to do this message back and forth using the online form as that is the only way to contact them. They closed their telephone customer service call centre even for those of us in the UK, and wont accept emails.

As many have said you have to put up with it with Zavvi and for things like their exclusive steelbooks you have no choice.

They obviously use poorly trained staff responding via cut and paste messaging. At least with Amazon you can do the live chat so you can circumvent this problem with them.

Good luck hope it is resolved successfully for you. However as others have said if outside UK only buy with Zavvi via Paypal.

Sinthetic · 09-17-2013, 08:26 PM

Mine are being sent now. Friday is going to be a busy day in the house of SIN.

navydavey · 09-17-2013, 09:00 PM

Email received - on its way to me now

cudzndrips · 09-18-2013, 02:48 AM

Mine still says 'awaiting stock pick'

Mithrandir-Grey · 09-18-2013, 06:45 AM

Quote:

Originally Posted by cudzndrips

Mine still says 'awaiting stock pick'

Same here. But they took the money about 2:30pm yesterday but it don't look like its moving.

DrH · 09-18-2013, 07:23 AM

Mine has been dispatched
Changed my order from 2 to 1 so I hope that the 1 is mint.
Only had one problem with Zavvi in the past that is the jungle book spline slash

cudzndrips · 09-18-2013, 07:41 AM

Quote:

Originally Posted by Mithrandir-Grey

Same here. But they took the money about 2:30pm yesterday but it don't look like its moving.

Yay! Both my copies shipped now!

Mithrandir-Grey · 09-18-2013, 10:18 AM

Yay finally shipped.

Bullet · 09-18-2013, 10:53 AM

Got my dispatch notice too, delivery on or before October 8! That is a long time.

dfoles · 09-18-2013, 11:07 AM

Got two despatch emails today. Woot woot

Filmbloke · 09-18-2013, 11:26 AM

My Amazon order for this is looking a little more hopeful now... The cover art is back up and there is a delivery estimate. Fully expecting it to be cancelled, but would be great if it does show up!

laz305 · 09-18-2013, 11:41 AM

Quote:

Originally Posted by Mithrandir-Grey

Yay finally shipped.

Same here

my first Zavvi order

Lnds500 · 09-18-2013, 11:55 AM

Quote:

Originally Posted by Filmbloke

My Amazon order for this is looking a little more hopeful now... The cover art is back up and there is a delivery estimate. Fully expecting it to be cancelled, but would be great if it does show up!

I'm contacting them right now to see what is going on with this. Forgot to do so before so now the Zavvi order is on its way. Bummer cause the price is good.

UPDATE

Amazon support

Quote:

Okay, this does not look like a place holder as other retailers are also offering this item. It does not appear to have a confirmed release day however. As soon as this is confirmed we will update you by email.

Petra_Kalbrain · 09-18-2013, 12:04 PM

Quote:

Originally Posted by Lnds500

I'm contacting them right now to see what is going on with this. Forgot to do so before so now the Zavvi order is on its way. Bummer cause the price is good.

UPDATE

Amazon support

What other retailers are offering it? I haven't heard anything. And, wasn't it confirmed over at HDN by the guy who is in constant contact with Zavvi that they had secured it for themselves and nobody else?

Lnds500 · 09-18-2013, 12:07 PM

Quote:

Originally Posted by Petra_Kalbrain

What other retailers are offering it? I haven't heard anything. And, wasn't it confirmed over at HDN by the guy who is in constant contact with Zavvi that they had secured it for themselves and nobody else?

Guys I have no idea... I believe in the end it's gonna be proved that it was just amazon being stupid again.

Zavvi is also stating it front and center that it's their exclusive.

rickah88 · 09-18-2013, 12:24 PM

Got my Despatch notice last night!
Wow, what a Zavvi despatch day: TLM, IM3, Tron, Sixth Sense, Rocketeer & Starship Troopers.

SixSpeedSamurai · 09-18-2013, 02:33 PM

She just started swimming across the ocean.

09-17-2013, 03:37 PM	#283
Petra_Kalbrain Blu-ray Archduke Top contributor Member since:Jul 2007 Location:Vancouver, BC 4K collection:5 Blu-ray collection:561 Blu-ray reviews:3 Trading Score:20	Well, this proves that it won't be a fun experience dealing with Zavvi when issues arise. I just tried to e-mail them using their contact us links and they have the message box limited to a ridiculously low number of characters. I tried my best to explain the situation as concisely as possible while still typing "PLEASE DO NO CANCEL THE ORDER! I STILL WANT THIS LIMITED EDITION ITEM!" as I've heard of them just outright cancelling orders when inquiries are made like this. I will lose my shit on them if they can't make arrangements to accommodate my situation. Although, I'm already kind of losing my shit over my credit card company doing this to me. You would think that there would be some type of way to allow me to continue using my F-ing card until the new one arrives with scrutinous security checks and verification over any purchase that isn't local to my home city. ESPECIALLY when I can tell them, "Tomorrow I have a transaction going through for $xx.xx from Zavvi.com in Britain. It is legit and I do want it to be processed without any concerns."

09-17-2013, 08:26 PM	#285
Sinthetic Blu-ray Samurai Top contributor Member since:Nov 2011 Location:UK 4K collection:- Blu-ray collection:- Trading Score:18	Mine are being sent now. Friday is going to be a busy day in the house of SIN.

09-17-2013, 09:00 PM	#286
navydavey Blu-ray Guru Member since:Feb 2013 Location:Essex, UK	Email received - on its way to me now

09-18-2013, 02:48 AM	#287
cudzndrips Banned Member since:Apr 2012 Location:Uk Home Theater Gallery:180 Trading Score:375	Mine still says 'awaiting stock pick'

09-18-2013, 07:23 AM	#289
DrH Expert Member Member since:Jul 2013 4K collection:19 Blu-ray collection:514 DVD collection:9 Digital collection:1	Mine has been dispatched Changed my order from 2 to 1 so I hope that the 1 is mint. Only had one problem with Zavvi in the past that is the jungle book spline slash

09-18-2013, 10:18 AM	#291
Mithrandir-Grey Expert Member Top contributor Member since:Dec 2009 Location:Peterborough, U.K Digital collection:167 iTunes collection:335 Trading Score:2	Yay finally shipped.

09-18-2013, 10:53 AM	#292
Bullet Expert Member Member since:Sep 2007 Location:Puerto Rico Home Theater Gallery:14 Blu-ray collection:143 Blu-ray reviews:1 Trading Score:143	Got my dispatch notice too, delivery on or before October 8! That is a long time.

09-18-2013, 11:07 AM	#293
dfoles Special Member Member since:Jul 2012 Blu-ray collection:134 DVD collection:2 Trading Score:9	Got two despatch emails today. Woot woot

09-18-2013, 11:26 AM	#294
Filmbloke Expert Member Member since:Nov 2009 Location:Croxley, London 4K collection:49 Blu-ray collection:1052 DVD collection:472 Digital collection:71 iTunes collection:355 Blu-ray reviews:6 Trading Score:1	My Amazon order for this is looking a little more hopeful now... The cover art is back up and there is a delivery estimate. Fully expecting it to be cancelled, but would be great if it does show up!

09-18-2013, 12:24 PM	#299
rickah88 Blu-ray Grand Duke Top contributor Member since:May 2010 Location:Columbia, MD 4K collection:- Blu-ray collection:- DVD collection:- Trading Score:93	Got my Despatch notice last night! Wow, what a Zavvi despatch day: TLM, IM3, Tron, Sixth Sense, Rocketeer & Starship Troopers.

09-18-2013, 02:33 PM	#300
SixSpeedSamurai Blu-ray Samurai Top contributor Member since:Apr 2010 Location:Bruce Wayne lives in my attic 4K collection:168 Blu-ray collection:667 DVD collection:33 MA collection:2 Digital collection:267 Blu-ray reviews:2 Trading Score:33	She just started swimming across the ocean.

Best SteelBook Deals