My cell bill is $436.00! - Page 2 - Blu-ray Forum

BStecke · 10-04-2009, 11:07 PM

Why did you have to pay an ETF for an upgrade? Did they give you a new number by any chance? If so, I probably know what happened.

Never never never never NEVER go to an indirect unless you absolutely can't avoid it. They're shady as hell.

jadedeath · 10-05-2009, 12:01 AM

Quote:

Originally Posted by BStecke

Why did you have to pay an ETF for an upgrade? Did they give you a new number by any chance? If so, I probably know what happened.

Never never never never NEVER go to an indirect unless you absolutely can't avoid it. They're shady as hell.

Well, with Rogers, the direct route is almost as shady.

Logan

GLaDOS · 10-05-2009, 01:12 AM

Ugh, this is what you get when you have the iPhone. I know, it seems fun and all but at the end, you have to pay the big fat bill.... what a rip-off, right?

BStecke · 10-05-2009, 03:20 AM

Quote:

Originally Posted by kotsedriver

Ugh, this is what you get when you have the iPhone. I know, it seems fun and all but at the end, you have to pay the big fat bill.... what a rip-off, right?

Yeah, because it happens to everyone . . . that's why so many people still have them and keep buying new ones. Sounds like it's the fault of a shady dealer.

steve_dave · 10-05-2009, 05:21 AM

Yep.

I've seen some shady US online dealers actually put a clause similar to this in their online purchase agreement:

"You agree to pay a $250 fee if you choose to exchange (unless defective) or return your equipment. You also agree to pay the fee if you change your price plan or suspend your service for any reason within the first six months."

I kid you not. So if you need to exchange the phone for another model, you pay $250. Or if the price plan you choose at the time of online checkout is not right for you, you end up paying that $250 fee.

And its not just online dealers. One of my friends worked for an authorized dealer who did the same thing (she has since moved to the corporate stores) and she would mention that fee rather quickly so the customer would not have time to process it.

Johnny Vinyl · 10-05-2009, 05:41 AM

I don't think he was trying to pull a fast one on me, to be honest. I've known the guy for 5 years, and I've never heard even a small complaint about him.

Maybe it was an error when keying in my new data plan and stuff, I don't know. I wanna give him the benefit of the doubt in that regard. However, he will have to rectify my situation, because it is not acceptable to me.

I'll be going in this morning to addres the situation and report back here later to let you know the outcome.

John

Fors* · 10-05-2009, 09:21 AM

Good luck John with your "beat down."

Teabaggins · 10-05-2009, 01:46 PM

did OP get iPwned?

Hammie · 10-05-2009, 03:10 PM

Send them a picture of a spider as payment. See if it works.

Al Bundy · 10-05-2009, 03:17 PM

Your getting the "Rogers" been with them for XX years "special". I F*ckin hate Rogers! I've been with Fido for years (even though they are rogers now, but before they were bought out). My cell phone plan currently is City Fido -- $35. And not the City Fido they have now, I have unlimited talk anytime anywhere, anyplace from Pickering to Hamilton. Also 40 bucks for 6 gigs a month. I don't understand how they charged you that much.

aramis109 · 10-05-2009, 04:32 PM

John-

Sell me your Totems for $436 and all of this can just go away. My PM box awaits your response.

Johnny Vinyl · 10-05-2009, 04:36 PM

Quote:

Originally Posted by aramis109

John-

Sell me your Totems for $436 and all of this can just go away. My PM box awaits your response.

Maybe if I still had the Mites, then we could talk!

Have to wait to see him til later this afternoon. I'm looking forward to it!

John

garlad · 10-05-2009, 04:39 PM

Quote:

Originally Posted by John72953

Maybe if I still had the Mites, then we could talk!

Have to wait to see him til later this afternoon. I'm looking forward to it!

John

From what I remember from your HT thread, you were getting them "balanced" or something like that?

Hope it works out for you!

Navster · 10-05-2009, 05:33 PM

wow and i thought my $8000 cell phone bill was bad

aramis109 · 10-05-2009, 07:34 PM

Quote:

Originally Posted by NavsterKing

wow and i thought my $8000 cell phone bill was bad

Well yes, yes that WOULD be worse than a $436 bill, because it's a LOT MORE MONEY.

Teufel Hunden · 10-05-2009, 09:57 PM

Quote:

Originally Posted by John72953

A few weeks ago I changed my plan and upgraded my phone. I went for an 8gb iPhone 3G, and they told me it would cost $79.00 for the upgrade.

I get my online bill and they're charging me $275 for a hardware upgrade. WTF? I called my provider (Rogers Cellular) and they passed the buck, saying I had to go back to Wireless Etc., as they're the ones who handled everything.

Guess what I'm doing tomorrow morning? I'm bringing a baseball bat and.....no not really, but I will have it straightened out.

Damn, this thing almost gave me a heartache when I viewed it online this morning!

John

Never go through a third party.

3rd party fail.

Johnny Vinyl · 10-05-2009, 11:20 PM

So I had a chat with the manager at Wireless Etc (within Costco) and explained what happened. Told him that everything with regard to the change of plan, the cancellation fee of my old plan, etc, was fine and I take no issue with any of the charges.

I then said "But I do take issue with Rogers charging me the full price of the phone at $275, when it was supposed to be $79!". He kinda looked at me and started shaking his head. He replied: "You know John, this is about the 10,11 or 12th time this has happened within the last 2 weeks whenever their is a change of plan with an upgrade!" He said I'll fix it for you...come back in 30 minutes.

No sooner than 10 minutes goes by and he pops his head into the office and says: DONE! He produced a revised copy of my billing statement and said your balance has been reduced accordingly.

Phew! What a relief!

I asked him why this his happening, and he told me honestly that he didn't exactly know, but it is only happening with upgrades, not end-of-term renewals and new customers. And it is happening at lots of places.

Anyway, my situation has been resolved satisfactorily and I'm very pleased about that , as you can well imagine!

John

crazyBLUE · 10-05-2009, 11:52 PM

Quote:

Originally Posted by John72953

So I had a chat with the manager at Wireless Etc (within Costco) and explained what happened. Told him that everything with regard to the change of plan, the cancellation fee of my old plan, etc, was fine and I take no issue with any of the charges.

I then said "But I do take issue with Rogers charging me the full price of the phone at $275, when it was supposed to be $79!". He kinda looked at me and started shaking his head. He replied: "You know John, this is about the 10,11 or 12th time this has happened within the last 2 weeks whenever their is a change of plan with an upgrade!" He said I'll fix it for you...come back in 30 minutes.

No sooner than 10 minutes goes by and he pops his head into the office and says: DONE! He produced a revised copy of my billing statement and said your balance has been reduced accordingly.

Phew! What a relief!

I asked him why this his happening, and he told me honestly that he didn't exactly know, but it is only happening with upgrades, not end-of-term renewals and new customers. And it is happening at lots of places.

Anyway, my situation has been resolved satisfactorily and I'm very pleased about that , as you can well imagine!

John

Good for you John ! Glad it's all taken care of .

Johnny Vinyl · 10-06-2009, 12:12 AM

Quote:

Originally Posted by crazyBLUE

Good for you John ! Glad it's all taken care of .

Thanks Brent!

It's a big relief! $200 is $200 you know! Money I can ill-afford to lose!

John

Zman2k2 · 10-06-2009, 03:05 PM

I'm glad it worked out for you John. The manager sounds like a stand-up guy. I agree as well, $200 is $200 that can be used elsewhere.

10-05-2009, 11:20 PM	#37
Johnny Vinyl Moderator Top ranked HT gallery Top contributor Member since:Jul 2007 Location:At the crossroad of Analogue Dr & 2CH Ave Home Theater Gallery:19 Blu-ray collection:205 DVD collection:7 Blu-ray reviews:3 Trading Score:8	Good News! So I had a chat with the manager at Wireless Etc (within Costco) and explained what happened. Told him that everything with regard to the change of plan, the cancellation fee of my old plan, etc, was fine and I take no issue with any of the charges. I then said "But I do take issue with Rogers charging me the full price of the phone at $275, when it was supposed to be $79!". He kinda looked at me and started shaking his head. He replied: "You know John, this is about the 10,11 or 12th time this has happened within the last 2 weeks whenever their is a change of plan with an upgrade!" He said I'll fix it for you...come back in 30 minutes. No sooner than 10 minutes goes by and he pops his head into the office and says: DONE! He produced a revised copy of my billing statement and said your balance has been reduced accordingly. Phew! What a relief! I asked him why this his happening, and he told me honestly that he didn't exactly know, but it is only happening with upgrades, not end-of-term renewals and new customers. And it is happening at lots of places. Anyway, my situation has been resolved satisfactorily and I'm very pleased about that , as you can well imagine! John

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10-04-2009, 11:07 PM	#21
BStecke Blu-ray Knight Member since:Jun 2007 4K collection:182 Blu-ray collection:567 DVD collection:1 Digital collection:1 iTunes collection:1 Blu-ray reviews: 1 Trading Score:6	Why did you have to pay an ETF for an upgrade? Did they give you a new number by any chance? If so, I probably know what happened. Never never never never NEVER go to an indirect unless you absolutely can't avoid it. They're shady as hell.

10-05-2009, 01:12 AM	#23
GLaDOS Blu-ray Count Top contributor Member since:May 2009 Location:Fujiwara Tofu Shop 4K collection:10 Blu-ray collection:114 Blu-ray reviews: 5	Ugh, this is what you get when you have the iPhone. I know, it seems fun and all but at the end, you have to pay the big fat bill.... what a rip-off, right?

10-05-2009, 05:21 AM	#25
steve_dave Blu-ray Duke Member since:Nov 2008 Trading Score:21	Yep. I've seen some shady US online dealers actually put a clause similar to this in their online purchase agreement: "You agree to pay a $250 fee if you choose to exchange (unless defective) or return your equipment. You also agree to pay the fee if you change your price plan or suspend your service for any reason within the first six months." I kid you not. So if you need to exchange the phone for another model, you pay $250. Or if the price plan you choose at the time of online checkout is not right for you, you end up paying that $250 fee. And its not just online dealers. One of my friends worked for an authorized dealer who did the same thing (she has since moved to the corporate stores) and she would mention that fee rather quickly so the customer would not have time to process it.

10-05-2009, 05:41 AM	#26
Johnny Vinyl Moderator Top ranked HT gallery Top contributor Member since:Jul 2007 Location:At the crossroad of Analogue Dr & 2CH Ave Home Theater Gallery:19 Blu-ray collection:205 DVD collection:7 Blu-ray reviews:3 Trading Score:8	I don't think he was trying to pull a fast one on me, to be honest. I've known the guy for 5 years, and I've never heard even a small complaint about him. Maybe it was an error when keying in my new data plan and stuff, I don't know. I wanna give him the benefit of the doubt in that regard. However, he will have to rectify my situation, because it is not acceptable to me. I'll be going in this morning to addres the situation and report back here later to let you know the outcome. John

10-05-2009, 09:21 AM	#27
Fors* Moderator Top ranked HT gallery Top contributor Member since:Jan 2009 Location:Pottstown, PA Home Theater Gallery:160 4K collection:12 Blu-ray collection:142 Trading Score:11	Good luck John with your "beat down."

10-05-2009, 01:46 PM	#28
Teabaggins Blu-ray Samurai Member since:Aug 2008	did OP get iPwned?

10-05-2009, 03:10 PM	#29
Hammie Blu-ray Champion Top ranked HT gallery Top contributor Member since:May 2008 Location:Washington, DC Metro Home Theater Gallery:53 Blu-ray collection:545 DVD collection:12 Trading Score:12	Send them a picture of a spider as payment. See if it works.

10-05-2009, 03:17 PM	#30
Al Bundy Senior Member Member since:Nov 2008 Location:Chicago IL Home Theater Gallery:7 Blu-ray collection:113	Your getting the "Rogers" been with them for XX years "special". I F*ckin hate Rogers! I've been with Fido for years (even though they are rogers now, but before they were bought out). My cell phone plan currently is City Fido -- $35. And not the City Fido they have now, I have unlimited talk anytime anywhere, anyplace from Pickering to Hamilton. Also 40 bucks for 6 gigs a month. I don't understand how they charged you that much.

10-05-2009, 04:32 PM	#31
aramis109 Blu-ray Ninja Member since:Mar 2008 Location:Milwaukee, WI Home Theater Gallery:10 4K collection:4 Blu-ray collection:360 Trading Score:18	John- Sell me your Totems for $436 and all of this can just go away. My PM box awaits your response.

10-05-2009, 05:33 PM	#34
Navster Blu-ray Archduke Member since:Oct 2008 Location:Bay Area 510!!! Blu-ray collection:9 Blu-ray reviews:1 Trading Score:74	wow and i thought my $8000 cell phone bill was bad

10-06-2009, 03:05 PM	#40
Zman2k2 Blu-ray Guru Top contributor Member since:Jan 2008 Location:Calgary, Canada Home Theater Gallery:5 Blu-ray collection:136 Trading Score:54	I'm glad it worked out for you John. The manager sounds like a stand-up guy. I agree as well, $200 is $200 that can be used elsewhere.

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