Samsung problems? - Page 2 - Blu-ray Forum

The Duke · 04-17-2011, 03:04 PM

Yes, I have a Samsung BDP2500 that I've had for a couple years and it's been rock solid, plays everything I've ever thrown at it and with Reon processor the PQ is excellent. But I'll never buy another Samsung after reading all the problems other folks have had with different Samsung models. And I ended up with the 2500 almost by accident as Best Buy had it on display when I took my Samsung BDP1400 back for return and I was impressed with the DVD upconversion. The 1400 was aboslutely the worst piece of shite I ever had and I returned it after only 2 days. It had this bug that if you paused a BD for more than a few minutes when you hit Play instead of resuming playback it loaded the disc all over again as if you'd just inserted the disc. And with slow loading java discs or $%#@! Lionsgate BDs that make you skip a half dozen trailers one by one, that's adding insult to injury.

And even though my 2500 has been perfect, I read on AVSforum that alot of folks have a problem with Netflix streaming, that the player keeps dropping the Netflix device setting and they have to enable it all over again. But I don't even have my player connected to the internet.

whichbuy · 05-09-2011, 07:56 AM

The player is painfully slow, and with DVD's it will usually freeze or skip, while playing them, while my old DVD player plays them just fine

Dwayne · 05-09-2011, 06:55 PM

Great HDTVs but all Blu-ray players made by SAMSUNG are BIG PIECES OF CRAP!!!!!!!!!!!!!! Do not buy one, I do not care if it is $10.00 still in the box. JUNK,JUNK, and I can think of more 4 letter words to describe them.

moviefan · 05-10-2011, 01:10 PM

Quote:

Originally Posted by steve1971

My girlfreinds roomate bought a Samsung Blu ray player 2 weeks ago and it went dead friday night!!!! I warned him but he didnt listen. He returned it yesterday for another one hopeing the results wont be the same but I wouldnt bet on it.

I will never buy a "Samsuck" ANYTHING again.

They have the worst "customer service" in the industry.
Spend a few extra bucks for an OPPO ... you won't ever regret it!

Scripture · 05-14-2011, 01:39 PM

I've never had a problem with my Samsung BD-P1600, knock on wood. Can't say as though I agree with the majority in this thread based upon my own world experience - although, I do agree about the slow firmware updates.

My little Samsung BD-P1600 is still rocking and I haven't had issues with it. Scrolling through our Netflix instant queue can be annoyingly slow, but that's not a deal breaker to me and I already knew about that going in.

bigtimetimmyjim · 05-22-2011, 09:42 PM

My Samsung bd-c6500 blu ray player will not start. It powers on, displays "Hello" then displays "LOAD" and does nothing. There is not even a disc in the player to try to load. The screen stays black the whole time. The player worked fine for the first couple weeks I had it, but now it does not. I only watched a few movies on it too. Occasionally after I turn it on and off a hundred times and unplug it and plug it back in it will work and get me to the menu screen, but its rare. Does anybody else have this problem. Any suggestions? Thanks

Edh63 · 05-22-2011, 10:37 PM

I've had my 6500 for months now and it's played everything so far without a hitch. I've had no issues. WiFi works perfect via my WRT610 Linksys router and I've received updates as they release them. The player has been flawless since I bought it. I would recommend you take yours back and exchange it for another one.

Braxley · 08-30-2012, 08:05 PM

This Samsung Bluray is simply the worst!
I have been trying to watch the newly released Hunger Games on
a Samsung BD-P1590.
It wouldn't play.
I downloaded and installed the latest (July 5) firmware from Samsung's website; both the Flash Drive and the CD versions.
Both installs were successful but neither allowed the Bluray DVD to play.
I called Samsung support and was told that the firmware upgrade was written before Hunger Games was released and the DVD will not play on my Bluray until the next firmware upgrade is released.
And when can I expect the next firmware release???
I was told that the next revision should be released sometime within the next 12 to 14 months.
I'm considering recording a youtube video of me shooting this worthless Bluray player full of holes.

bhampton · 08-30-2012, 09:11 PM

A good friend of mine loves his Samsung HDTV and he bought 3 Samsung blu ray players before he finally caved and picked up a Sony.

He had the first player bp1000 or whatever,... Not dead but still completely unuseable these days. He keeps it in its original box,... Paid like $800 for it open box deal.

I helped him with lots of fw updates but he finally got tired of now knowing if a disc would play.

P@t_Mtl · 08-30-2012, 09:17 PM

Quote:

Originally Posted by Braxley

This Samsung Bluray is simply the worst!
I have been trying to watch the newly released Hunger Games on
a Samsung BD-P1590.
It wouldn't play.
I downloaded and installed the latest (July 5) firmware from Samsung's website; both the Flash Drive and the CD versions.
Both installs were successful but neither allowed the Bluray DVD to play.
I called Samsung support and was told that the firmware upgrade was written before Hunger Games was released and the DVD will not play on my Bluray until the next firmware upgrade is released.
And when can I expect the next firmware release???
I was told that the next revision should be released sometime within the next 12 to 14 months.
I'm considering recording a youtube video of me shooting this worthless Bluray player full of holes.

The first Blu-ray player I got was the BD-1500. Now while it wasn't as horrible as others with the same model it still cause me tons of problems. My friend also had the 1500 and it was terrible the number for Blu-ray he could not play. After about a year I got tired and bought the Sony 360. Now I think the last update I did on it was two years ago (really cannot remember been so long) and this player just read's everything. Best player I ever got. TV wise I am still a fan of Samsung but player wise it's going to be Sony forever for me

Berting · 09-02-2012, 06:18 AM

My 1500 was full of problems until the most recent update, version 3.1 in Dec, and since then it has been not bad at all; faster than before doesn't skip or freeze as it did, etc. It is like having a new player.

ellaryk · 09-22-2012, 05:23 AM

(I'm posting this here because I can't post new threads.)

The above player is connected to a Yamaha RX-A700 receiver via HDMI 1.4. The receiver does not detect the unprocessed bitstream signal. All the other sound on the disk it plays. Yamaha had me connect my Playstation 3 set to bitstream output to confirm that the receiver does handle the bitstream signal. It does. It also sees the DTS-HD and Dolby-HD encoded bitstream signals when the player is set for those.

This is the second Samsung player with this problem. The first was a BD-D5700. Has this been a problem with these players? I just want to be sure the problem is with the player before I return it.

Thanks.

Blu-ray tony · 09-26-2012, 06:45 PM

Quote:

Originally Posted by P@t_Mtl

The first Blu-ray player I got was the BD-1500. Now while it wasn't as horrible as others with the same model it still cause me tons of problems. My friend also had the 1500 and it was terrible the number for Blu-ray he could not play. After about a year I got tired and bought the Sony 360. Now I think the last update I did on it was two years ago (really cannot remember been so long) and this player just read's everything. Best player I ever got. TV wise I am still a fan of Samsung but player wise it's going to be Sony forever for me

I have just purchased a Samsung BD-E6100 Blu-ray player and have two questions:

I am using this with a Samsung LE40C530 TV. The navagation buttons on top and bottom of the home screen on the Blu-Ray player are not showing fully. I have set both the TV and the player to 16.9 and the home screen to size 1. However, still can't view navagation buttons fully when in Internet mode.

Also, would a universal wireless/mouse combo work with this box. If not, can you recommend a suitable keyboard.

stokester · 09-22-2013, 11:04 PM

I've had this player for some time with no complaints until I signed up for Netflix and found the menu updates to be quite slow... compared to my Playstation. The Wifi and ethernet work great and Hulu+ is good. I thought updating the firmware may help with the Netflix issue...

I updated to vBSP-D6500ZA-1032.1 and now it has a mind of its own! The player powers up and shuts down on its own. Did the reset and unplugged it overnight - without success. I'd like to go back to the previous firmware version - is it possible?

My email to Samsung told me to check to make sure the plug was securely in the wall!!! ...and that the older version cannot be loaded but I can fill out a trouble ticket on my player for repair. My response was that it was insulting to ask me to look at the plug and it was THEIR update causing this.

Anyone have suggestions?

Thanks,

Nick

The_Donster · 09-23-2013, 04:02 AM

Their customer service is horrible stokester. I've been ask to unplug the machine, do a hard reset, etc. to fix issues and nothing worked. I ended up throwing it back in the box and buying a Sony S5100. Haven't regretted that decision.

dgolly · 12-22-2013, 09:42 PM

I've had the 5900 for a week. I've had freezing twice, both times at the point where it seems there's a layer change going on (blu ray discs do layer changes?), both times with rented discs. The 3 discs that I bought have not had this problem. What's up with this? Something to do with layer changes?

mrsmith · 01-15-2014, 11:02 PM

We got a refurbished 5700 (Which I think that the only difference is that it does not support 3D). We have not problems with it at all. I Think that the slowness could come from the fact that some blu ray discs try to have live content that has to be loaded by a java program. My best guess is that it is loaded before the movie starts playing so as to not interrupt the movie with loading the software. Some blu ray movies are more expensive than others.

lostkeys · 02-16-2014, 06:31 PM

I have a BD-E5700 Samsung. Nothing but trouble. Drops signal, freezes etc. The answer, I have to re-format it at least once a week. Unplug it for 20 seconds, plug it in, push & hold the "play" button in for 15 seconds. This wipes its memory clean & reloads new software. It's a hastle, but it works.

m1beachbud · 02-26-2014, 09:03 PM

The samsung blu ray BD5500 did the update by mistake, it was on download in standby mode and the update made it so it will not play any of my blu rays. Samsung told me to do the reset and it would go back to factory settings. That is not possible!
No more of these junkie blu ray players from mfgs that send out updates just to mess up what you have so you have to get it fixed or replaced.
If it does not have an HD digital copy online you can keep it because the disc will not last!

Dynamo of Eternia · 02-26-2014, 09:36 PM

No offense is intended to anyone effected, but I'm not sure what is more questionable... the fact that Samsung still makes Blu-Ray players or the fact that people still continue to buy them.

I had the misfortune of obtaining one of their early models, and learned quickly about the issues with their firmware upgrades (be slow to come out, being buggy, etc.). Luckily I received that player for free, so I wasn't out any significant money from that experience (I did have to pay for shipping though when a firmware update 'bricked' the machine at one point when it was still under warranty). That experience it convinced me shortly there after to get a PS3 (I'm now up to 2 PS3s and a stand alone Sony BD player.... and a PS4 now as well. I still technically 'have' the Samsung unit, but it just collects dust).

While I don't venture into threads about Samsung players regularly, I have a handful of times over the years since my experience, and it seems to more or less be the same song-and-dance. A newer model comes out, it works great "at first," time goes by, more updates come out, and problems ensue.

I hear great things about Samsung's TVs, but there's no way in hell I'd ever buy another Blu-Ray player made by them.

EDIT:

Ha! I didn't realize how old this thread actually is. My thoughts on Samsung players are on the first page from a few years ago.

04-17-2011, 03:04 PM	#21
The Duke Blu-ray Guru Member since:May 2009 Location:Wild Wild West Home Theater Gallery:2 Blu-ray collection:246 Trading Score:15	Yes, I have a Samsung BDP2500 that I've had for a couple years and it's been rock solid, plays everything I've ever thrown at it and with Reon processor the PQ is excellent. But I'll never buy another Samsung after reading all the problems other folks have had with different Samsung models. And I ended up with the 2500 almost by accident as Best Buy had it on display when I took my Samsung BDP1400 back for return and I was impressed with the DVD upconversion. The 1400 was aboslutely the worst piece of shite I ever had and I returned it after only 2 days. It had this bug that if you paused a BD for more than a few minutes when you hit Play instead of resuming playback it loaded the disc all over again as if you'd just inserted the disc. And with slow loading java discs or $%#@! Lionsgate BDs that make you skip a half dozen trailers one by one, that's adding insult to injury. And even though my 2500 has been perfect, I read on AVSforum that alot of folks have a problem with Netflix streaming, that the player keeps dropping the Netflix device setting and they have to enable it all over again. But I don't even have my player connected to the internet. Last edited by The Duke; 04-17-2011 at 03:12 PM.

05-22-2011, 09:42 PM	#26
bigtimetimmyjim New Member Member since:May 2011	Samsung bd-c6500 blu ray player WONT START My Samsung bd-c6500 blu ray player will not start. It powers on, displays "Hello" then displays "LOAD" and does nothing. There is not even a disc in the player to try to load. The screen stays black the whole time. The player worked fine for the first couple weeks I had it, but now it does not. I only watched a few movies on it too. Occasionally after I turn it on and off a hundred times and unplug it and plug it back in it will work and get me to the menu screen, but its rare. Does anybody else have this problem. Any suggestions? Thanks

08-30-2012, 08:05 PM	#28
Braxley New Member Member since:Aug 2012	Can't watch Hunger Games until next firmware release This Samsung Bluray is simply the worst! I have been trying to watch the newly released Hunger Games on a Samsung BD-P1590. It wouldn't play. I downloaded and installed the latest (July 5) firmware from Samsung's website; both the Flash Drive and the CD versions. Both installs were successful but neither allowed the Bluray DVD to play. I called Samsung support and was told that the firmware upgrade was written before Hunger Games was released and the DVD will not play on my Bluray until the next firmware upgrade is released. And when can I expect the next firmware release??? I was told that the next revision should be released sometime within the next 12 to 14 months. I'm considering recording a youtube video of me shooting this worthless Bluray player full of holes.

09-22-2012, 05:23 AM	#32
ellaryk Junior Member Member since:Sep 2012	No unprocessed bitstream from Samsung BD-D6500 (I'm posting this here because I can't post new threads.) The above player is connected to a Yamaha RX-A700 receiver via HDMI 1.4. The receiver does not detect the unprocessed bitstream signal. All the other sound on the disk it plays. Yamaha had me connect my Playstation 3 set to bitstream output to confirm that the receiver does handle the bitstream signal. It does. It also sees the DTS-HD and Dolby-HD encoded bitstream signals when the player is set for those. This is the second Samsung player with this problem. The first was a BD-D5700. Has this been a problem with these players? I just want to be sure the problem is with the player before I return it. Thanks.

09-22-2013, 11:04 PM	#34
stokester New Member Member since:Sep 2013	Samsung BD-D6500 firmware update blues... I've had this player for some time with no complaints until I signed up for Netflix and found the menu updates to be quite slow... compared to my Playstation. The Wifi and ethernet work great and Hulu+ is good. I thought updating the firmware may help with the Netflix issue... I updated to vBSP-D6500ZA-1032.1 and now it has a mind of its own! The player powers up and shuts down on its own. Did the reset and unplugged it overnight - without success. I'd like to go back to the previous firmware version - is it possible? My email to Samsung told me to check to make sure the plug was securely in the wall!!! ...and that the older version cannot be loaded but I can fill out a trouble ticket on my player for repair. My response was that it was insulting to ask me to look at the plug and it was THEIR update causing this. Anyone have suggestions? Thanks, Nick

05-09-2011, 07:56 AM	#22
whichbuy Banned Member since:Apr 2011	The player is painfully slow, and with DVD's it will usually freeze or skip, while playing them, while my old DVD player plays them just fine

05-09-2011, 06:55 PM	#23
Dwayne Expert Member Member since:Oct 2008 Location:Dallas/Fort Worth Metroplex Blu-ray reviews:1	Great HDTVs but all Blu-ray players made by SAMSUNG are BIG PIECES OF CRAP!!!!!!!!!!!!!! Do not buy one, I do not care if it is $10.00 still in the box. JUNK,JUNK, and I can think of more 4 letter words to describe them.

05-14-2011, 01:39 PM	#25
Scripture Senior Member Member since:Feb 2008 Blu-ray reviews: 4 Trading Score:1	I've never had a problem with my Samsung BD-P1600, knock on wood. Can't say as though I agree with the majority in this thread based upon my own world experience - although, I do agree about the slow firmware updates. My little Samsung BD-P1600 is still rocking and I haven't had issues with it. Scrolling through our Netflix instant queue can be annoyingly slow, but that's not a deal breaker to me and I already knew about that going in.

05-22-2011, 10:37 PM	#27
Edh63 Senior Member Member since:Jan 2008 Location:Wimberley, TX	I've had my 6500 for months now and it's played everything so far without a hitch. I've had no issues. WiFi works perfect via my WRT610 Linksys router and I've received updates as they release them. The player has been flawless since I bought it. I would recommend you take yours back and exchange it for another one.

08-30-2012, 09:11 PM	#29
bhampton Blu-ray Count Member since:Aug 2007 4K collection:988 Blu-ray collection:2544 DVD collection:67 Blu-ray reviews: 6 Trading Score:18	A good friend of mine loves his Samsung HDTV and he bought 3 Samsung blu ray players before he finally caved and picked up a Sony. He had the first player bp1000 or whatever,... Not dead but still completely unuseable these days. He keeps it in its original box,... Paid like $800 for it open box deal. I helped him with lots of fw updates but he finally got tired of now knowing if a disc would play.

09-02-2012, 06:18 AM	#31
Berting Active Member Member since:Feb 2009 Home Theater Gallery:6 Blu-ray collection:569 Blu-ray reviews:9	My 1500 was full of problems until the most recent update, version 3.1 in Dec, and since then it has been not bad at all; faster than before doesn't skip or freeze as it did, etc. It is like having a new player.

09-23-2013, 04:02 AM	#35
The_Donster Blu-ray Knight Top contributor Member since:Dec 2010 Location:Deep in the heart of NE Texas 4K collection:1 Blu-ray collection:216 DVD collection:231 Trading Score:14	Their customer service is horrible stokester. I've been ask to unplug the machine, do a hard reset, etc. to fix issues and nothing worked. I ended up throwing it back in the box and buying a Sony S5100. Haven't regretted that decision.

12-22-2013, 09:42 PM	#36
dgolly New Member Member since:Dec 2013	freezes at layer changes I've had the 5900 for a week. I've had freezing twice, both times at the point where it seems there's a layer change going on (blu ray discs do layer changes?), both times with rented discs. The 3 discs that I bought have not had this problem. What's up with this? Something to do with layer changes?

01-15-2014, 11:02 PM	#37
mrsmith New Member Member since:Jan 2014 Blu-ray collection:5 DVD collection:2 Digital collection:5	We got a refurbished 5700 (Which I think that the only difference is that it does not support 3D). We have not problems with it at all. I Think that the slowness could come from the fact that some blu ray discs try to have live content that has to be loaded by a java program. My best guess is that it is loaded before the movie starts playing so as to not interrupt the movie with loading the software. Some blu ray movies are more expensive than others.

02-16-2014, 06:31 PM	#38
lostkeys New Member Member since:Feb 2014	Blu-ray problems & fix. I have a BD-E5700 Samsung. Nothing but trouble. Drops signal, freezes etc. The answer, I have to re-format it at least once a week. Unplug it for 20 seconds, plug it in, push & hold the "play" button in for 15 seconds. This wipes its memory clean & reloads new software. It's a hastle, but it works.

02-26-2014, 09:03 PM	#39
m1beachbud New Member Member since:Aug 2011 4K collection:3 Blu-ray collection:404 DVD collection:1	The samsung blu ray BD5500 did the update by mistake, it was on download in standby mode and the update made it so it will not play any of my blu rays. Samsung told me to do the reset and it would go back to factory settings. That is not possible! No more of these junkie blu ray players from mfgs that send out updates just to mess up what you have so you have to get it fixed or replaced. If it does not have an HD digital copy online you can keep it because the disc will not last! Last edited by m1beachbud; 02-27-2014 at 04:35 AM.

02-26-2014, 09:36 PM	#40
Dynamo of Eternia Blu-ray Knight Top contributor Member since:Dec 2007 4K collection:335 Blu-ray collection:1857 DVD collection:1573 Trading Score:3	No offense is intended to anyone effected, but I'm not sure what is more questionable... the fact that Samsung still makes Blu-Ray players or the fact that people still continue to buy them. I had the misfortune of obtaining one of their early models, and learned quickly about the issues with their firmware upgrades (be slow to come out, being buggy, etc.). Luckily I received that player for free, so I wasn't out any significant money from that experience (I did have to pay for shipping though when a firmware update 'bricked' the machine at one point when it was still under warranty). That experience it convinced me shortly there after to get a PS3 (I'm now up to 2 PS3s and a stand alone Sony BD player.... and a PS4 now as well. I still technically 'have' the Samsung unit, but it just collects dust). While I don't venture into threads about Samsung players regularly, I have a handful of times over the years since my experience, and it seems to more or less be the same song-and-dance. A newer model comes out, it works great "at first," time goes by, more updates come out, and problems ensue. I hear great things about Samsung's TVs, but there's no way in hell I'd ever buy another Blu-Ray player made by them. EDIT: Ha! I didn't realize how old this thread actually is. My thoughts on Samsung players are on the first page from a few years ago. Last edited by Dynamo of Eternia; 02-26-2014 at 09:45 PM.

Best Blu-ray Movie Deals