Talked to Samsung today ...

[mdabb]

He told you what you wanted to hear.Tell him to start posting and see if he likes that idea!!!!!

ps..... I love Blu-ray.com but it's not the only site he can get feedback on.

[krisjan]

Originally Posted by PeterTHX

Plus the engineers not only have to fix these, but develop the next generation players as well.

Dearest Samsung New Product Development Group - if you are reading this thread (as we have been assured that you are) please immediately stop deploying your engineers to develop the next generation Blu-ray player AND ASSIGN THEM THE TASK OF FIXING THE PRODUCT(S) THAT YOU HAVE ALREADY PUT IN THE MARKET AND THAT WE CUSTOMERS HAVE PURCHASED IN GOOD FAITH.

Very Sincerely Yours,

krisjan

Was that the right "tone" to use???

[PeterTHX]

Originally Posted by mdabb

He told you what you wanted to hear.Tell him to start posting and see if he likes that idea!!!!!

ps..... I love Blu-ray.com but it's not the only site he can get feedback on.

Edited. I meant our site in the beginning was the only one (back in 2006).

Originally Posted by krisjan

Dearest Samsung New Product Development Group - if you are reading this thread (as we have been assured that you are) please immediately stop deploying your engineers to develop the next generation Blu-ray player AND ASSIGN THEM THE TASK OF FIXING THE PRODUCT(S) THAT YOU HAVE ALREADY PUT IN THE MARKET AND THAT WE CUSTOMERS HAVE PURCHASED IN GOOD FAITH.

So, stop development on next-gen products that will bring them new income and keep them competitive with others. Nice view.

Not to mention that the SOFTWARE isn't working properly a lot of the time. The hardware was built to spec. So they aren't "fixing" their product, they are adjusting it to work with something possibly not programmed correctly.

Not to mention your "rolleyes" is the kind of thing that would make anyone skip your post.

[krisjan]

Originally Posted by PeterTHX

So, stop development on next-gen products that will bring them new income and keep them competitive with others. Nice view.

Yes, that's exactly what I mean because there won't be future sales of any new BD players if they keep on the same track they've been on with the 1200. We have waited for 6+ weeks for them to deliver a FW update to play POTC3 (to name just one problematic title) and it is still buggy with that title. I no longer have any tolerance for such ineptitude. I'm sorry I bought this player and will never buy another Samsung BD player you can be sure of that. My Panasonic BD30 and Sony 300 seem to be able to play BD's and, yes, they have needed FW updates to do so BUT I HAVEN'T HAD TO WAIT FOR 6 WEEKS. Somehow, Panasonic and Sony are able to deliver FW updates IN ADVANCE of the new titles. Why can't Samsung? Please, stop making excuses for them.

[martinstraka8282]

I don't own a Samsung BD player, but after reading about them, I can guarantee you that I will never buy one.

[HDPlasma]

Originally Posted by krisjan

Yes, that's exactly what I mean because there won't be future sales of any new BD players if they keep on the same track they've been on with the 1200. We have waited for 6+ weeks for them to deliver a FW update to play POTC3 (to name just one problematic title) and it is still buggy with that title. I no longer have any tolerance for such ineptitude. I'm sorry I bought this player and will never buy another Samsung BD player you can be sure of that. My Panasonic BD30 and Sony 300 seem to be able to play BD's and, yes, they have needed FW updates to do so BUT I HAVEN'T HAD TO WAIT FOR 6 WEEKS. Somehow, Panasonic and Sony are able to deliver FW updates IN ADVANCE of the new titles. Why can't Samsung? Please, stop making excuses for them.

I understand where you are coming from as I own the 1200 and BD30 but we are talking about watching movies not saving the planet or a faulty pacemaker.
You obviously have the BD30 to watch movies and I understand your frustration with the 1200 as it's become my secondary backroom player. I do look at the 1200 as a reminder though to be cautious about buying another Samsung product.

Anyway, I hope you aren't one of the few that will explode when the BD30 can't resolve the -5db loss on LFE on PCM audio which has been reported for several weeks now with no update or news it can be resolved.

[krisjan]

Originally Posted by HDPlasma

Anyway, I hope you aren't one of the few that will explode when the BD30 can't resolve the -5db loss on LFE on PCM audio which has been reported for several weeks now with no update or news it can be resolved.

No worries there. I really like the BD30 despite the LFE issue. I do hope they can issue a FW fix but if they don't, its not a big deal for me.

[HDPlasma]

Originally Posted by krisjan

No worries there. I really like the BD30 despite the LFE issue. I do hope they can issue a FW fix but if they don't, its not a big deal for me.

Same here. The floor still shakes when there is LFE so the -5db(which I can't tell) is no loss to me. The BD30 boots up fast, decent menu/remote response and has played all new titles I've thrown in to it. Tweaking the Video menu settings enhanced the PQ as well. Overall a very good HDM player. Maybe Samsung should get one and look under the hood for inspiration.

[HDPlasma]

Originally Posted by PeterTHX

Folks:

I was at the Samsung roundtable at CES. The BD engineers from Korea were present.

They read this forum. They are aware of the problems. Sometimes they'll get a title only a few days before it ships to consumers here. They are programming new firmwares as fast as possible, but it takes time. Not only must they make sure they work, but that it doesn't break anything that was fine before.

So, they do read this forum. They care. I'm willing to cut them a little slack on these things.

One thing you might want to mention to them that may be important is this:
Prior to FW v2.0, there were little to no issue with SD DVD playback.
Once v2.0 FW was released, a crop of issues on SD DVD has been reported and if you roll the player back to pre- v2.0 FW, the issue is not present.

This is one of the examples of SD DVD playback this is OK pre- v2.0 FW but broken on v2.0 and v2.1. I assume they built v2.1 off the 2.0 baseline code.

SD DVD of The MATRIX, audio drop-out at 2:51 minutes into the movie (when the bad guy says "They're dead already.").