Center speaker lacking volume output

[Kuraudo]

Busy guys eh?

So I finally got out the clamp on the speaker wire..

A Use tiny screwdriver and press down into the slot and press and pull down at the same time.

So I guessed right and replaced the right woofer, its MUCH louder now
but the left woofer still sounds half dead and the center overall sounds mono. I knew the right one was much worse so its still better.
I'll call Infinity again and beg them for one more woofer, if not I'll pay. I put in the DTS eagles music cd and that sounds pretty nice now. This is the first time I have heard it sounding halfway decent.

Compared to the Bostons, the infinity sounds more colored and less natural but has a much more involving "in the action" affect. The driver isn't even burned in though so I can't speak too much of it. If the coloration in the bass is still existing after burn in, I'd say the Bostons are better and I would be thinking of buying a pair of boston CR67 and using just one as a center channel.

Any of you find that prologic II sounds really odd and out of phase sounding? By turning it on it drains the volume out of the left/right and center, rears sounding much less powerful than stereo.

[Kuraudo]

Update again: Called infinity. Much busier on fridays!
They gave me no hassle about sending me another woofer for the left one.
They said no problem like instantly and did not ask rhyme or reason why!
I agreed to do their 3 question survey and praised the CSR as well.

Infinity rocks on for their customer service, it is quite rare!
No its not outsourced to India either

[Slec]

Originally Posted by Kuraudo

Update again: Called infinity. Much busier on fridays!
They gave me no hassle about sending me another woofer for the left one.
They said no problem like instantly and did not ask rhyme or reason why!
I agreed to do their 3 question survey and praised the CSR as well.

Infinity rocks on for their customer service, it is quite rare!
No its not outsourced to India either

Fantastic Resolution!!! let us know once you have the 2nd woofer swapped out..

[AbsentAbe]

Originally Posted by Kuraudo

Update again: Called infinity. Much busier on fridays!
They gave me no hassle about sending me another woofer for the left one.
They said no problem like instantly and did not ask rhyme or reason why!
I agreed to do their 3 question survey and praised the CSR as well.

Infinity rocks on for their customer service, it is quite rare!
No its not outsourced to India either

That's how all customer service should be. The process to actually getting around to sending my PC in for service took many days because the tech support (who almost always didn't speak English well or understand it when I spoke to them) had to test every little thing when I knew it was a hardware problem. *Sigh*

[Kuraudo]

Got my final woofer in last night and installed it!
Now the center finally has some output as before it would be low and garbled.

Now I only wish sound effects weren't so quiet in Folklore and then
NBA 2k8 commentary and a couple of blus.

I understand dynamic range but some people take it too far.

The bass is much better in imaging now the center works correctly.

[Beta Man]

Originally Posted by AbsentAbe

That's how all customer service should be. The process to actually getting around to sending my PC in for service took many days because the tech support (who almost always didn't speak English well or understand it when I spoke to them) had to test every little thing when I knew it was a hardware problem. *Sigh*

Dude you got a Dell !

[IMind]

Originally Posted by AbsentAbe

That's how all customer service should be. The process to actually getting around to sending my PC in for service took many days because the tech support (who almost always didn't speak English well or understand it when I spoke to them) had to test every little thing when I knew it was a hardware problem. *Sigh*

I used to write the software that large call centers use to record sales and do customer support. (I know, I know... I quit) They are all script driven. So they have to start at the beginning and then go through each screen. There's no actual thought involved with the first line CSRs in most support situations.