Best Buys Woes

[cajmoyper]

Originally Posted by gvortex7

Actually, it doesn't. Within the first year (most of the time), the unit is covered by factory warranty and would be either repaired under F/W or a return authorization would be given by the manufacturer if the unit is deemed unrepairable. Unless the unit was surged damaged, then Best Buy's PSP (extended warranty) would automatically kick in. But it seems that's not the case with your unit.

So, theoretically you could have dealt with Samsung from the get go and then this whole mess may have been avoided in the first place. However, you obviously didn't know that, so now it's a moot point.

Actually, two things. First, when you buy a PSP, you void the factory warranty as the PSP covers everything the factory would anyways. Sure they might send it to the manufacturer to get it fixed, but once you buy the PSP, the factory has no obligation to the consumer. Secondly, a PSP is never called an extended warranty by knowledgeable BB employees. That's not what it is. Each one of them covers more than what the factory would.

[gvortex7]

Originally Posted by cajmoyper

Actually, two things. First, when you buy a PSP, you void the factory warranty as the PSP covers everything the factory would anyways. Sure they might send it to the manufacturer to get it fixed, but once you buy the PSP, the factory has no obligation to the consumer. Secondly, a PSP is never called an extended warranty by knowledgeable BB employees. That's not what it is. Each one of them covers more than what the factory would.

That's false, the PSP does NOT void the factory warranty. And I put extended warranty in parenthesis for those that aren't familiar with the term PSP. Then again, you must be one of those "knowledgeable" Best Buy employees.

[allstar780]

I think I'd rather take an extended Manufacturer's warranty (like Panny's Concierge in-home warranty) that costs about the same and covers about the same any day. Just my 2 cents

[cajmoyper]

Originally Posted by gvortex7

That's false, the PSP does NOT void the factory warranty. And I put extended warranty in parenthesis for those that aren't familiar with the term PSP. Then again, you must be one of those "knowledgeable" Best Buy employees.

I guess that's what I get for trying to clear things up. Why would a manufacturer pass up an oppurtunity to release any obligation towards the customer? Where are you getting your information?

[brett_day]

dude i am just a customer, and have no affiliation with best buy! I am just going off of what best buy and samsung have told me during this whole ordeal.

[jono_0101]

Originally Posted by red_5ive

I think this website says it all:

http://www.ihatebestbuy.com.

great website, thanks for the link!
anyways heres my story:

i bought an 80GB PS3 in september last year @ $599, the PS3's optical drive quit on me in march, and i thought "thank god i bought the replacement plan from Best Buy, ill just go get a new one". not so, after the geek squad guy deemed it broken, i went to get a new one, this was unfortunately during the time that sony had stopped shipping the 80GB models and all that was available was the 40GB, i mentioned this to the geek squad guy, and he said that was no problem, they would swap them out and give me a gift card for the difference, i wasnt thrilled about this, because the main reason i originally bought the 80GB was to have the backwards compatibility, but i was going to just buy a new PS2 with the difference money.

i am now speaking with the customer service rep, who informs me that the product replacement policy is for a product for product replacement, and there is NO gift card for the difference, and since the 80GB model is no longer available, the replacement is the closest comparable product, the 40GB, he wants to swap one out for the other and call it day, taking my extra $200 with him for my trouble of purchasing the product replacement plan, i say no deal, give me back my PS3, ill go to a different best buy or wait until the 80GB comes back on the market, he tells me i cant do that because i already gave it to them to be returned, i ask to speak to the manager, he tells me he is the customer sevice manager and is the final authority on these matters, i say let me talk to somebody above you then

i then spend an hour on the phone getting bounced back and forth between customer relations, warranty replacement, and one other department i cant remember the name of, to be told i can process a claim with them that i have to mail the broken unit, wait 7-10 days for the claim to process, and another 7-10 days to receive a voucher for the purchase price of the original product, i ask the girl on the phone why i should wait 3 weeks to get this taken care of, and she agrees with me that they should take care of it in the store

she asks to speak to the employee, who seemed to get chewed out pretty hard, because he called one of the store managers over to the phone, then he asked me to explain the situation, which i did, and his response was, the policy says we give you a gift card for the original purchase price of the defective product, the outcome i wanted in the first place, he seemed a little annoyed with the customer service manage as well, and i kind of had a chuckle to myself when he made the customer service manager process my return himself, but the moral of the story is best buy employs crooks and idiots, and i no longer shop there and sell any gift cards i get to friends and family

[Amon37]

Had a PSP fail on me 3 days before the 2 year warranty ran out-Replaced on the spot no issues.

Had my launch 60GB PS3 fail on me-Replaced with a Metal Gear Solid bundle, no issues.

My TV had the picture cutting out-Lamp replaced with no issues.

All my extended warranty replacements have been fine.


To the OP your situation sucks but it looks like it will be rectified this time around.

[hoogoosedmoose41]

Originally Posted by red_5ive

I've called an associate a 4 letter word in front of customers because after asking him for a price on a laptop (no shelf tag), his only response was "I'm on lunch", never once looking at me as he walked by. Lucky for him he didn't look back. I wouldn't expect someone to help me during lunch break, but at least have the courtesy to say something like, "sir, I'm on my lunch break at the moment, but I'll get someone to assist you."

thats almost funny, I went there last fall when i was interested in getting my bravia tv... Shaniqua was standing there when i asked if they had any in stock. she said Im on Break!!! then walks away from me. I said screw it and walked out. on my way out the manager asked me if i found what I was looking for, I said well I was going to buy a $3K HDTV but since Shaniqua was too busy on her break to find someone to help me ill take my business elsewhere and walked out.

[stockstar1138]

Originally Posted by hoogoosedmoose41

on my way out the manager asked me if i found what I was looking for, I said well I was going to buy a $3K HDTV but since Shaniqua was too busy on her break to find someone to help me ill take my business elsewhere and walked out.

just curious, what did the maneger say?