PS3 and WII failure rate under 1%

[BorrowedTime]

Originally Posted by MrEastSide

http://www.xbox.com/en-US/support/sy...antyupdate.htm

Well, I can say that is more than SONY ever did for me when my launch PS2 got the dreaded disc read error. After about 3 months of use. All I heard from SONY was "Sorry, go buy another one"

Sorry to hear that. I think you got a bad Customer Service Rep, because I have a few friends that had their launch PS2s replaced for free, nearly 2 years AFTER their warranties expired. They only needed to pay for shipping, and the caveat was that the ps2s had not been tampered with (meaning that the little "void if removed" stickers were still intact, which they were.)

[MrEastSide]

Originally Posted by BorrowedTime

Sorry to hear that. I think you got a bad Customer Service Rep, because I have a few friends that had their launch PS2s replaced for free, nearly 2 years AFTER their warranties expired. They only needed to pay for shipping, and the caveat was that the ps2s had not been tampered with (meaning that the little "void if removed" stickers were still intact, which they were.)

Well, at the time mine messed up I don't think they had identified that it was such a huge, widespread problem. And back then I didn't get online much so I didn't read anything about it till long after I had just gotten another system. Had I realized it was a big problem I may have put up more of a fuss when talking to customer service.

[BluManta]

PS2 Was the most annoying thing. I had about 5 of them all together! And all down to that friken disk read era of doom. If the PS3 does this I'm gonna scream! But I think they took time with the whole lazer thing this time round.

[jorg]

Originally Posted by j_rocca42

The good old red rings of death! My little bro has gone through 2 already!

ring of death uk replacment places have commented on th 360 having a mother bord desing flaw

[cueman98]

here's the link.

http://news.bbc.co.uk/2/hi/business/6275728.stm

[baccusboy]

And the result:

http://seattlepi.nwsource.com/busine...ml?source=mypi


hahahah

[BluManta]

Thanx people.

[MrEastSide]

Something tells me that he really doesn't care if he's not the richest man in the world. I guess he'll have to live with being second at 50 billion dollars.

[NeoTechni]

Originally Posted by MrEastSide

Something tells me that he really doesn't care if he's not the richest man in the world. I guess he'll have to live with being second at 50 billion dollars.

Bill is an awesome guy. When he dies, 80% of his wealth goes to charity.

[Azza]

Originally Posted by NeoTechni

Bill is an awesome guy. When he dies, 80% of his wealth goes to charity.

You know thats fake, if it was true every poor person in the world would be trying to assisinate him now.

[GasCat]

My first PS3 failed so that's 50/50 for me.

[jorg]

Originally Posted by NeoTechni

No, it's not. It's only counting specific retailers. And it's not even 100% guaranteed that it's the truth for that retailer. The source wasn't exactly official

well this is from microsoft
:
http://www.msnbc.msn.com/id/19620158/

over a billion and i no in the uk the average price to fix a console is 200$(http://www.gamesindustry.biz/content_page.php?aid=26211)
when your divide 1 billion by 200 hundred we get 5,000,000
around 15 million console cold world wide if even that and 5 million is around 33%

[GasCat]

ouch, plus pissed off customers and others who will now be wary of the XBOX.

[ps3andlovinit]

Originally Posted by jorg

well this is from microsoft
:
http://www.msnbc.msn.com/id/19620158/

over a billion and i no in the uk the average price to fix a console is 200$(http://www.gamesindustry.biz/content_page.php?aid=26211)
when your divide 1 billion by 200 hundred we get 5,000,000
around 15 million console cold world wide if even that and 5 million is around 33%

It's not 15 million - they just stated they fell short of their 12 million SHIPPED target by half a million. Given the failure rates and the question of double and triple counting thrown in it's likely to be far less sold ...so getting a real sold vs failed ratio is rather tricky. Given it was a design flaw I would assume that all units are going to fail before their time and hence the 3 year warranty was necessary to avoid a total recall..

[bluflu]

Wonder how this will affect HD DVD attach rates?

[MrEastSide]

Originally Posted by bluflu

Wonder how this will affect HD DVD attach rates?

I don't think those sell worth a damn. It's pretty obvious.

[Blackraven]

This post from "killkennycat" of Dailytech says it all (he got the highest rank for his sensational post). Here's what he said:

"Anand published the 'Inside the Xbox360" article on November 6,2005 with an excellent physical description and a very clear set of photographs.

http://www.anandtech.com/systems/showdoc.aspx?i=26...

Follows is my reply-posting to this article:-

=====Start of my Reply-posting, Nov 16 2005 ============
Seems as if a fan failure (or blockage of the inlet air passage) could potentially cause catastrophic failure of the critical silicon without effective thermal protection.

Anand, Kris, Tuan:-

Any idea of the nature and effectiveness of the thermal protection -- or wanna carry out a potentially destructive test by blocking up the inlet air on your presumably-rare Xbox360? An important issue for the TYPICAL technically-naive purchaser of the Xbox360, who is likely to be very careless about the Xbox360 ventilation and certainly will forget to regularly clear the inlet air-holes of sticky crud and junk. And what about the close-packed-finned heat-sink on the CPU? Such heat sinks on PC CPUs fill up completely with lint after about 6-9 months in a typical home environment. The Xbox360 is DELIBERATELY built to be non-user accessible for cleaning or any other purpose. A very big mistake. The internal air-duct should have been built on to a user-removable cover to expose the heat-sinks and fans for routine cleaning. I have had my share of cleaning out PCs (edit: heat-sinks) that have become completely blocked up with crud, the first obvious symptom being erratic shut-down of the CPU by the motherboard thermal protection. The Xbox360 dissipates a lot of power in the core silicon --- much more than the old Xbox.

At present, I highly recommend taking a 2-year extended replacement warranty on the Xbox360, so that WHEN ( not IF) the heat-sinks fill up with junk (or the fans fail) and the box begins to function erratically, the owner can get a brand-new one :-) :-) :-)

===============End of Reply-posting =======

I also pointed out in a later comment, the disastrous positioning of the CPU and GPU heatsinks in close-proximity to the DVD-drive, probably systematically overheating it in normal use and certainly overheating it after the heatsinks get blocked up with lint, sticky crud and dog and cat hairs. Notice that nice hand-warmimg game-disk after a few hours of playing a 3D-game? DVD-drives do not like heat any more than hard-disks.

And this new 3-year warranty does not solve the fundamental design problems. It just delays the customer-whines. The poor user who has a failure will probably get somebody else's patched-up box in exchange (and still with the same fundamental design flaws).....certainly not a new one, regardless of any future design improvements. Also, with the new 3-year warranty, is Microsoft now going to reimburse all those Xbox360 owners that took out 3rd-party extended warranties?

Recommendation: Open up your Xbox360 (if you still have one that is trouble-free....) the day when the warranty expires and thoroughly clean the internals. ( Sorry, can't do it beforehand-- breaks the warranty-seal) Repeat the exercise every six months.

BTW, the addition of an extra GPU heatsink in the Xbox360 Elite is a giggle since it does not address the real problems. When (NOT if) the main heatsinks block up with crud, that extra heatsink will be totally starved of forced-air. "

Speaks for itself.

Even ALL of the members of Beyond3D forums commented that the XBOX 360 motherboards ALL look messy.

XBOX 360


PS3


The X360 mobo looks like a mess while the PS3 mobo is clean. Guess you know who's the better HW designer.

[Shin-Ra]

Can we keep these hardware reliability posts in the same thread please, cheers.

[NeoTechni]

Originally Posted by jorg

well this is from microsoft
:
http://www.msnbc.msn.com/id/19620158/

over a billion and i no in the uk the average price to fix a console is 200$(http://www.gamesindustry.biz/content_page.php?aid=26211)
when your divide 1 billion by 200 hundred we get 5,000,000
around 15 million console cold world wide if even that and 5 million is around 33%

And that's totally irrelevant. It does not prove nor disprove my comments

[CptGreedle]

Originally Posted by MrEastSide

http://www.xbox.com/en-US/support/sy...antyupdate.htm

Well, I can say that is more than SONY ever did for me when my launch PS2 got the dreaded disc read error. After about 3 months of use. All I heard from SONY was "Sorry, go buy another one"

I still have my original PS2, and by original, I was the first one in line at the store, having pre-ordered it 8 months in advance. It had a disk read error once, and I called Sony. They sent me an email with a shipping label. I shipped it back to them for repairs. They said it's a common problem that only the 1g PS2's had, and fixed it. I had it back in my hands in less than 2 weeks, and it didn't cost me a cent!