Gladiator (Remastered) Exchange Program Thread

[HD Goofnut]

Originally Posted by sawzalot

Took my original to Walmart last night while going on a short shopping night out with wife, while she looked around I went to the CS, after looking to make sure they had the new version, I said I wanted to swap he asked me why I said there was a recall on the original,lol, he said ok go get the one you want. I went over grabbed the copy that is missing the 2 disc marking, yes they had both, went back made the exchange without receipt, just needed ID. Done deal, I could not begin to explain why we were trading discs so "a recall" was all I could think to tell him, my wife says we are all nutzz about this stuff and I am starting to believe her

My wife thinks I am nuts too. I just tell her that I am not nuts, but in tune.

[blarneyrubble]

Originally Posted by kurtis21

Talk about wierd....i was just reading this site when my cell phone rang...and who was on the line you ask? A representative from Paramount!!! Lol! He was returning a call that I made over two weeks ago! Luckily for him...I have this site to reference when i need information! He wanted to tell me about mailing my disc 1 in for an exchange...when I told him that i did that over two weeks ago and was wondering WHEN my replacement disc would arrive...he said "I have no idea...probably within a couple more weeks." Thanks alot dude apparently all you do is make phone calls and have NO idea about what's going on! Awesome! Lol!!

I received a call today as well. It was in response to an email I sent weeks ago. I figured they were not responding to emails and called them myself yesterday.

[YoungE8080]

After reading a few stories from some of the people here who were able to exchange their old copies for the new remastered ones, I ended up going to Walmart with no receipt, found the last copy of Gladiator they had which happened to be the remaster, went to customer's service, waited for a few minutes, and walah! Free copy of the remaster without having to wait for weeks. Thanks alot guys!

Btw I wove a small tale of deceit saying that one of the disks was defective. It's funny cuz when I told the guy who asked if I had a return he was all like "Yeah I know what you mean". Good times!

[HD Goofnut]

Originally Posted by YoungE8080

After reading a few stories from some of the people here who were able to exchange their old copies for the new remastered ones, I ended up going to Walmart with no receipt, found the last copy of Gladiator they had which happened to be the remaster, went to customer's service, waited for a few minutes, and walah! Free copy of the remaster without having to wait for weeks. Thanks alot guys!

Btw I wove a small tale of deceit saying that one of the disks was defective. It's funny cuz when I told the guy who asked if I had a return he was all like "Yeah I know what you mean". Good times!

Unless you bought the original version of Gladiator at Wal-Mart you and several others in this and the other Gladiator thread need a good head smashing. Stealing is stealing whether it's an MP3, an optical disc, or a stick of gum.

[YoungE8080]

Originally Posted by HD Goofnut

Unless you bought the original version of Gladiator at Wal-Mart you and several others in this and the other Gladiator thread need a good head smashing. Stealing is stealing whether it's an MP3, an optical disc, or a stick of gum.

I'm sure there are worse things going on than this.

[threefiftyrocket]

Originally Posted by HD Goofnut

Unless you bought the original version of Gladiator at Wal-Mart you and several others in this and the other Gladiator thread need a good head smashing. Stealing is stealing whether it's an MP3, an optical disc, or a stick of gum.

Its not stealing, Wal Mart, Best Buy, Target, or whoever you took it to and exchanged it for a new copy will return it back to the distributor as a defective product and get credit for it...

[Blu3]

Originally Posted by HD Goofnut

Unless you bought the original version of Gladiator at Wal-Mart you and several others in this and the other Gladiator thread need a good head smashing. Stealing is stealing whether it's an MP3, an optical disc, or a stick of gum.

I'll be mailing mine out, just got the call today from that e-mail we all sent out, bought from Amazon, BUT Paramount should have just set up the exchange program to be done at retailers, so we can do an instant swap, instead of this mailing out + waiting for weeks crap. I'd think they'd save a bit of money on shipping too, as they can ship in bulk to and from retailers. Exchange programs like this are silly and I don't know how the (non-blu-ray.com member) general consumer will ever get the news - I've never heard of it outside these forums.

Originally Posted by sawzalot

...my wife says we are all nutzz about this stuff and I am starting to believe her

Tell her she's right and that we know about it. Then remind her that it's better than being hooked on drugs or alcohol and give her your blu ray wish lists for Black Friday and Christmas. Do it now

[HAMP]

Originally Posted by HAMP

I filled out the online form, They didn't tell me to send them my copy, but they asked for my address.

Did I miss a e-mail from them telling me where to send it to?

I got a call from them today.. Telling me how to send in my Blu-ray.

Did anyone else get this call?

***Edit****
Just read a few post, and I see they did call a few people

[ewaters70]

I just got the call as well. Have to send it to Deluxe at a P.O. Box in Valencia CA. They say that once they receive it then they will send out replacement. S it may be a few weeks before I actually get the replacement. Be sure to include a slip with your name, address and phone number in your package so they know where to send the disc.
Ed

[monty123]

I received the call today also, pertaining to my e-mail. Unfortunately i had already sent it in on July 30th. My inference to this call is that the exchange program is finally up and running. This means that they will begin shipping the exchanged copies. Granted, I have know evidence of this, as I said it was purely inference. I would hope to receive within in the next couple of weeks. Just by the weight of the message boards here, i feel they have a lot of work to do.

[jawsfan1975]

I received a call today also and was told to mail the bad disc to Valencia, CA. It should take 3 weeks I was told to get the replacement.

[madlost1]

Got my call as well. Does anyone know if extra postage is required if sending in a regular envelope.

[walmat]

I just got my call. She asked me whether I had verified that it was an old copy. I told her I'd already done that and mailed last Sat. after which she said that they'll be shipping out the new discs a few weeks after recieving the old one.
WTF does that mean???
It sounds like it'll be awhile before I see this blu.

[Blu-ray Fanatic]

Today at Best Buy I told an employee there was a recall for the original Gladiator on blu-ray but he wasn't sure what I was talking about. So I followed him to his supervisor and I had explain the whole situation again to his supervisor. Again, the supervisor didn't know what I was talking about. The supervisor told me he wanted to see some proof such as a printed out webpage that the exchange exists. Where can I find enough evidence to convince them? Printing out pages from these forums won't cut it.

Also, I asked Walmart about the Gladiator defect and they gave me the cold shoulder.

[raygendreau]

Originally Posted by Blu-ray Fanatic

Today at Best Buy I told an employee there was a recall for the original Gladiator on blu-ray but he wasn't sure what I was talking about. So I followed him to his supervisor and I had explain the whole situation again to his supervisor. Again, the supervisor didn't know what I was talking about. The supervisor told me he wanted to see some proof such as a printed out webpage that the exchange exists. Where can I find enough evidence to convince them? Printing out pages from these forums won't cut it.

Also, I asked Walmart about the Gladiator defect and they gave me the cold shoulder.

It hasn't been recalled.

[Blu-ray Fanatic]

Originally Posted by raygendreau

It hasn't been recalled.

Oh my bad! Its a secret exchange program for blu-ray.com members and everyone else is excluded. Does that make more sense?

[sawzalot]

Originally Posted by HD Goofnut

Unless you bought the original version of Gladiator at Wal-Mart you and several others in this and the other Gladiator thread need a good head smashing. Stealing is stealing whether it's an MP3, an optical disc, or a stick of gum.

I don't know if I totally agree Goof as these big stores all get credit plus any other expenses incurred during the exchange, it is provided by their respective distributors, distributors get theirs too. I did however purchase my copy at the same store I took it back too, their sticker was still on the wrap, yulp, I never even opened it, but thats another thread

[wormraper]

Originally Posted by threefiftyrocket

Its not stealing, Wal Mart, Best Buy, Target, or whoever you took it to and exchanged it for a new copy will return it back to the distributor as a defective product and get credit for it...

exactly, either we send it to paramount or Walmart/BB etc sends it back for reimbursement. same thing really

[BStecke]

Originally Posted by Blu-ray Fanatic

Oh my bad! Its a secret exchange program for blu-ray.com members and everyone else is excluded. Does that make more sense?

No . . . but it has been recalled either. It's a totally optional exchange program and Best Buy really doesn't have to do anything except for sell the product they're shipped. As far as they're concerned, it's no different than a double-dipped version of Gladiator, in that it's just another sku for the same movie.

I laughed out loud at the head smashing comment, regarding exchanging these in a store. Either way, the discs are going to be destroyed/recycled, so it makes no difference.

[Red Pill 101]

Originally Posted by CH108

This thread is for those who will be using the Paramount or Universal exchange program to trade in their copy with defective video for the remastered one.

I have created it because the dedicated thread was getting a wee bit cluttered.

Here are the address's of the two exchange centre's

UK:

Universal Pictures (UK) Ltd
'Gladiator Exchange'
Prospect House
80-110 New Oxford Street
London
WC1A 1HB


US and Canada:

PHE Mkt c/o Deluxe Media Management
P.O. Box 801464
Valencia, CA 91380-1464


Telephone number of Paramount: 888-889-9456 (Thanks to Westonian)

The operator will only want to confirm that you have the old disc, using the number on the inner ring of the disc (data side) so it's not entirely necessary.

I would take disc one and make a note of the number in the inner ring data side ( you would have to hold it in the light at a certain angle) it should be NA*****B1 or something like that. Then put the disc in a plastic sleeve or something to protect it and then put the disc in an envelope with a letter explaining that you want your disc replaced with the remastered version. Also put your name, address, telephone number and the disc number just to be safe, although I'm sure they'll see it when they look at the disc.

Hopefully this helps.


I'm from the UK and have taken a chance on shipping my import Sapphire series disk back to the US.

I wonder if I'll get it back?

Just a mere suggestion, but maybe consider making this thread a 'poll' for those who have successfully exchanged their copy in any retail store, and those sorry-@$$es (like me) that are impatiently waiting for their replacement from Paramount (like I am).

Also, thanks for posting this concise info. I sent my disc back Aug 2nd, but I'm sure your initial post has helped several. BTW, I haven't received a phone call either--wish I would've just swapped mine out in a store.