Amazon Resealing - Blu-ray Forum

shogun123 · 06-11-2012, 12:45 PM

I bought Inferno from Amazon when it was 15.99 and when I opened it I found that it was clearly second hand, instead of sending it back (which I should have done) I kept it because the disc played fine. Later on when the price went down to 8.99 I bought another copy which was brand new, crazy.

Now I have just bought Sleeping Beauty Disney blu ray from Amazon and it was clearly second hand although it was sealed, I sent it back for replacement and just got it today, guess what, it too is second hand, there are scuffs on the case and the discs look used. This should be against the law, Amazon selling second hand stuff and passing it off as new.

Does anyone know the customer service number for Amazon UK?

Mitsubishi Burning · 06-11-2012, 12:54 PM

Christ! Surely that can't be legal? I did wonder what happened to all these blurays, dvds and books etc that people trade in, or are these listed under the "used" section as being sold by Amazon. Never really checked tbf.

MrSlater94 · 06-11-2012, 12:59 PM

Quote:

Originally Posted by Mitsubishi Burning

Christ! Surely that can't be legal? I did wonder what happened to all these blurays, dvds and books etc that people trade in, or are these listed under the "used" section as being sold by Amazon. Never really checked tbf.

I was under the assumption that all that stuff got sold under the Amazon Warehouse account.

Baseball Fury · 06-11-2012, 01:13 PM

As far as I'm aware, resold discs as new are returns under the distance selling act. As goods should be returned in an as new condition etc, they're legally allowed to sell them as new unless they were returned as faulty, in the same way that HMV/Tesco etc can put things back on the shelf.

It sucks, but it's not against the law

MacEachaidh · 06-11-2012, 01:26 PM

Quote:

Originally Posted by Baseball Fury

As goods should be returned in an as new condition etc, they're legally allowed to sell them as new unless they were returned as faulty, in the same way that HMV/Tesco etc can put things back on the shelf.

The difference being that at Tescos or wherever you can see the condition of the product for yourself before you pay for it. You don't get to do that with Amazon.

I've had this happen to me several times now from Amazon UK, and twice from Amazon US, and I've decided that I'm not going to accept second-hand goods sold at an as-new price — especially not if Amazon can't be bothered checking the product for damage before it's sent out to a customer who's expecting (and paid for!) a copy in perfect nick. I don't much care if yet another piece of legislation has allowed companies to find more ways to outsource their product overheads to unsuspecting customers, I'm not wearing it.

Sinthetic · 06-11-2012, 01:34 PM

I've asked this before, but is there a way to tell if something is re-sealed other than the discs being scuffed or cases being dirty?

herbhen · 06-11-2012, 01:10 PM

Quote:

Originally Posted by shogun123

I bought Inferno from Amazon when it was 15.99 and when I opened it I found that it was clearly second hand, instead of sending it back (which I should have done) I kept it because the disc played fine. Later on when the price went down to 8.99 I bought another copy which was brand new, crazy.

Now I have just bought Sleeping Beauty Disney blu ray from Amazon and it was clearly second hand although it was sealed, I sent it back for replacement and just got it today, guess what, it too is second hand, there are scuffs on the case and the discs look used. This should be against the law, Amazon selling second hand stuff and passing it off as new.

Does anyone know the customer service number for Amazon UK?

I also just purchased Sleeping Beauty recently from amazon, my first copy didn't get sent ironically so had to contact Amazon customer services via E-mail to get them to send out another copy.

Just got delivered today, in honesty i was questioning its condition, the actual blu-ray disks in fairness are pristine, but their is a slight scratch on the DVD disk, and the top of the case does have some plastic wear. Plus there was no Disney Movie Rewards code included, though i understand that early issues of this wont have had a Reward code, I believe!

I was thinking of returning it but to be quite frank ive had so many issues actually getting the order so far it seems like too much stress! If you want to contact customer services go to the help section on the website and click 'how to contact customer services' all the details are there!

shogun123 · 06-11-2012, 01:12 PM

Quote:

Originally Posted by herbhen

I also just purchased Sleeping Beauty recently from amazon, my first copy didn't get sent ironically so had to contact Amazon customer services via E-mail to get them to send out another copy.

Just got delivered today, in honesty i was questioning its condition, the actual blu-ray disks in fairness are pristine, but their is a slight scratch on the DVD disk, and the top of the case does have some plastic wear. Plus there was no Disney Movie Rewards code included, though i understand that early issues of this wont have had a Reward code, I believe!

I was thinking of returning it but to be quite frank ive had so many issues actually getting the order so far it seems like too much stress! If you want to contact customer services go to the help section on the website and click 'how to contact customer services' all the details are there!

Did you get a slipcase with your copy?

herbhen · 06-11-2012, 01:20 PM

Quote:

Originally Posted by shogun123

Did you get a slipcase with your copy?

No i didn't unfortunatly, but either way i wasn't really expecting one! ha ha

TheBluRayPrince · 06-11-2012, 04:41 PM

Yeah, if you guys ever notice Best Buy does this too. They take returned movies, refurbish them, and sell them as new. At least thats my theory. This happened to me with X-Men: The Last Stand in the trilogy pack and Raging Bull. There were scratches and fingerprints. Good thing I got them on sale, but it looks like they do not want to lose the money.

It could be true that the discs just scratched up by too much movement and fingerprints are from the people putting them in the package, but I don't know.

chip75 · 06-11-2012, 04:54 PM

Quote:

Originally Posted by TheBluRayPrince

It could be true that the discs just scratched up by too much movement and fingerprints are from the people putting them in the package, but I don't know.

Do humans get anywhere near these things at the factory? I'm sure they could make a robot with soft hands to get the job done.

If humans are involved I hope they wear cotton gloves or something appropriate....

lemonhead118 · 06-11-2012, 05:32 PM

As long as the disc and case are in perfect condition, I don't care if they are second hand, I don't see anything wrong with second hand if it's in perfect condition.

TheDaVinci COD · 06-11-2012, 07:45 PM

About a year ago i bought the Batman anthology box set from Amazon. When it arrived it came in the usual envelope packaging with my receipt inside. The actual product though wasn't shrink wrapped, the box was bashed and one of the discs was lose within one of the Blu-ray cases. To make matters more comical, there was someone else's receipt for that same product, folded up and tucked inside the box.

Clearly an item that had been returned but it was sold as new even though the condition was most definitely used. The loose disc and receipt show the product wasn't even checked. Got a full refund though and on the whole, Amazon have offered a great service to me over the years.

aaron158 · 06-11-2012, 07:53 PM

a few months ago i got a copy of t3 off amazon uk that came unsealed. they offered to return it for an exhanage or 10% off i took the 10% off was to much hassle to return 1 movie to the uk from canada.

TheBluRayPrince · 06-11-2012, 11:08 PM

Quote:

Originally Posted by FaceInTheLeaves

When I was at university I worked in a CD factory. The discs came off the machines on spindles and you put them in cases wearing latex gloves.

There are always those moments were workers might just forget about the gloves. I mean people aren't perfect. I would think that they come packaged in an assembly line with machines but who knows.

Alex_DeLarge · 06-12-2012, 12:15 PM

DVD.CO.UK are also big culprits for re-seals.

Baseball Fury · 06-12-2012, 12:16 PM

I bought a Hope Conspiracy CD in-store from HMV a few years back and it had a massive scratch on it, so I took it back for an exchange. They didn't have any, so I they had to order one, yadda yadda yadda. Anyway, I got my CD.

2 months later, my mate buys a copy from the same HMV and guess what... yeah, it was my return with the big ass scratch in it. Shocking.

shogun123 · 09-09-2013, 01:03 PM

I recently got Saving Ryan's Privates and Terminator Salvation blus from Amazon direct and had to send them back as they were in used condition and they were not advertised as being used. I picked up Private Ryan from Asda brand new and 3 pounds cheaper than the used Amazon copy

I am now reluctant to buy anything from Amazon that has even been slightly reduced. Something should be done about this, at least they should state if the copy has been used etc

figrin_dan · 09-09-2013, 01:32 PM

Perhaps the uk distributors should do what they do in the us:

chip75 · 09-09-2013, 01:48 PM

I actually like those labels on the top of the case. I slice them in half with a Stanley Knife.

06-11-2012, 12:45 PM	#1
shogun123 Banned Member since:Sep 2011 Location:Scotland Blu-ray collection:15 Trading Score:1	Amazon Resealing I bought Inferno from Amazon when it was 15.99 and when I opened it I found that it was clearly second hand, instead of sending it back (which I should have done) I kept it because the disc played fine. Later on when the price went down to 8.99 I bought another copy which was brand new, crazy. Now I have just bought Sleeping Beauty Disney blu ray from Amazon and it was clearly second hand although it was sealed, I sent it back for replacement and just got it today, guess what, it too is second hand, there are scuffs on the case and the discs look used. This should be against the law, Amazon selling second hand stuff and passing it off as new. Does anyone know the customer service number for Amazon UK?

06-11-2012, 12:54 PM	#2
Mitsubishi Burning Active Member Member since:Jun 2012 Blu-ray collection:297	Christ! Surely that can't be legal? I did wonder what happened to all these blurays, dvds and books etc that people trade in, or are these listed under the "used" section as being sold by Amazon. Never really checked tbf.

06-11-2012, 01:13 PM	#4
Baseball Fury Active Member Member since:Oct 2011 Location:Sawtry, UK Blu-ray collection:195	As far as I'm aware, resold discs as new are returns under the distance selling act. As goods should be returned in an as new condition etc, they're legally allowed to sell them as new unless they were returned as faulty, in the same way that HMV/Tesco etc can put things back on the shelf. It sucks, but it's not against the law

06-11-2012, 01:34 PM	#6
Sinthetic Blu-ray Samurai Top contributor Member since:Nov 2011 Location:UK 4K collection:- Blu-ray collection:- Trading Score:18	I've asked this before, but is there a way to tell if something is re-sealed other than the discs being scuffed or cases being dirty?

06-11-2012, 04:41 PM	#10
TheBluRayPrince Senior Member Member since:Feb 2012 MA collection:10 Digital collection:2223 iTunes collection:1593 Prime collection:15 Trading Score:519	Yeah, if you guys ever notice Best Buy does this too. They take returned movies, refurbish them, and sell them as new. At least thats my theory. This happened to me with X-Men: The Last Stand in the trilogy pack and Raging Bull. There were scratches and fingerprints. Good thing I got them on sale, but it looks like they do not want to lose the money. It could be true that the discs just scratched up by too much movement and fingerprints are from the people putting them in the package, but I don't know.

06-11-2012, 05:32 PM	#12
lemonhead118 Senior Member Member since:Feb 2012 Location:Barnstaple UK 4K collection:167 Blu-ray collection:859 DVD collection:27	As long as the disc and case are in perfect condition, I don't care if they are second hand, I don't see anything wrong with second hand if it's in perfect condition.

06-11-2012, 07:45 PM	#13
TheDaVinci COD Active Member Member since:May 2010 Location:Suffolk, England Blu-ray collection:2	About a year ago i bought the Batman anthology box set from Amazon. When it arrived it came in the usual envelope packaging with my receipt inside. The actual product though wasn't shrink wrapped, the box was bashed and one of the discs was lose within one of the Blu-ray cases. To make matters more comical, there was someone else's receipt for that same product, folded up and tucked inside the box. Clearly an item that had been returned but it was sold as new even though the condition was most definitely used. The loose disc and receipt show the product wasn't even checked. Got a full refund though and on the whole, Amazon have offered a great service to me over the years.

06-11-2012, 07:53 PM	#14
aaron158 Contributor Top contributor Member since:Aug 2011 4K collection:2 Blu-ray collection:1378 DVD collection:166 Trading Score:12	a few months ago i got a copy of t3 off amazon uk that came unsealed. they offered to return it for an exhanage or 10% off i took the 10% off was to much hassle to return 1 movie to the uk from canada.

06-12-2012, 12:15 PM	#16
Alex_DeLarge Blu-ray Guru Member since:Dec 2010 Blu-ray collection:- Trading Score:1	DVD.CO.UK are also big culprits for re-seals.

06-12-2012, 12:16 PM	#17
Baseball Fury Active Member Member since:Oct 2011 Location:Sawtry, UK Blu-ray collection:195	I bought a Hope Conspiracy CD in-store from HMV a few years back and it had a massive scratch on it, so I took it back for an exchange. They didn't have any, so I they had to order one, yadda yadda yadda. Anyway, I got my CD. 2 months later, my mate buys a copy from the same HMV and guess what... yeah, it was my return with the big ass scratch in it. Shocking.

09-09-2013, 01:03 PM	#18
shogun123 Banned Member since:Sep 2011 Location:Scotland Blu-ray collection:15 Trading Score:1	I recently got Saving Ryan's Privates and Terminator Salvation blus from Amazon direct and had to send them back as they were in used condition and they were not advertised as being used. I picked up Private Ryan from Asda brand new and 3 pounds cheaper than the used Amazon copy I am now reluctant to buy anything from Amazon that has even been slightly reduced. Something should be done about this, at least they should state if the copy has been used etc

09-09-2013, 01:48 PM	#20
chip75 Blu-ray Grand Duke Top contributor Member since:Oct 2010 Location:Wales 4K collection:304 Blu-ray collection:3099 DVD collection:1782 iTunes collection:229 Trading Score:9	I actually like those labels on the top of the case. I slice them in half with a Stanley Knife.

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