Having a major problem with Sony

[oldmike]

now you need a receipt for any high cost repare
been that way for a bit now my 1st time was with my computer

[JimboTHX1138]

Should have said the PS3 was a gift to explain the absence of a receipt.

[Pauliesr]

I've read all posts up to the most current. I see you said you found diagrams on how to take the PS3 apart.

Do you know exactly what the problem is with it?

I, like others have said, would suggest calling them back on monday and giving it another shot.

Especially if you're not sure what the problem is, I'd hate to have you tinker with the PS3 (even partially dis-assembling surely would void any warranty) and not be able to correct the problem yourself cuz then you [I]really[I] wouldn't have any options other than using it as a $500 paperweight and having to buy another or, God forbid, going to the dark side and buying the 360 add-on.

[msallaq]

thank god u fixed it cuz i dont really wanna see u with crapy HD-DUD player.

[Pauliesr]

My apologies on my previous post. I thought I had read ALL the posts but it turns out I completely missed a page (which had the 'I opened it and fixed it myself in 20 minutes part').

Congrats on being able to fix it and now you'll know what to do if it happens again : )

I've had my 60G since just before Chritmas last year and, lucky for me, it had worked flawlessly without exception.

On a customer service note and to make a story real short - my wife had purchased a notebook through Dell for our oldest daughter and they had figured the tax wrong (by about $6 on a $800 purchase). After calling the cust. serv. people, they said she had to call the tax dept. to get it corrected. Tax dept. is only open til noon and call waits were about 1/2 hour each time she tried. She sent emails to Dell saying it was their problem to fix and their response was to contact the tax dept. She finally said she wanted to cancel the order altogether and they said 'ok' and did so.
Where is the logic that rather than fix a $6 error, to instead lose an $800 sale???

[tru_to_blu]

Sony should fix it because the PS3 is only been out a year and a couple of weeks. I would tell them that.

[docjan_uk]

Typically receipts become an issue for warranty if you got something delivered rather than through a B&M store, and only then when it's close to the end time for the warranty as delivery vs. purchasing start to play into it.
I know that some companies are pretty liberal on that front though... I remember Apple being pretty easy around that front some time ago.
Looks like you might want to gently remind them via writing after you call them again. Get all your ducks in a row etc.

[MOONPHASE]

if you buy a warranty from the store you bought it at they could take care of it for you

[AikonEnt]

Originally Posted by blitz6speed

PS3 is awesome hardware, i just unfortunately had a problem with it. I am not mad AT ALL at the ps3 and its build quality, just SCEA's way of handling warrantys and treating loyal customers. And how would the 360 problem be worse? Microsoft replaced my bad 360 for free without needing any proof of anything, just serial #, name, address, then the coffin for the system shows up. Thats it. They dont treat you like you stole the damn system like sony does.

While I agree that M$ don't ask for a receipt to fix the 360 and that they do fix it for free, their customer service and speed are unacceptably bad. It took 4 months to get a working 360 back off them. That's 4 months of constant telephone calls talking to people that either don't have a clue or just blatantly lie to you. And in the end they didn't even return mine, they sent a replacement! They could have just done that straight away but no, I had to jump through hoops for a third of a year. This is the last version of the xbox I will ever own, I will no longer buy any games for the 360 (unless Gears of War 2 happens to come out and it's an exclusive ), if it's not available on the PS3 I won't be getting it. And the only reason I still use a windows pc is because it was a lot cheaper than a Mac and I can get the software I want a lot easier

[johnno1986]

I feel bad for you but I'm afraid it's common sense to keep receipts. Especially for electronics.

You should also keep your receipts for any media products (BD, DVD, etc) you buy until you test them out and make sure that they are working fine.

[Grisle]

Originally Posted by johnno1986

I feel bad for you but I'm afraid it's common sense to keep receipts. Especially for electronics.

You should also keep your receipts for any media products (BD, DVD, etc) you buy until you test them out and make sure that they are working fine.

I'll add that you should keep the receipts of your larger purchases for the life of the product...it's easier for insurance purposes. What if your stuff stolen? I keep them just in case, but I'm still sorry that Sony can't issue their warranty without it.

[MOONPHASE]

Originally Posted by johnno1986

I feel bad for you but I'm afraid it's common sense to keep receipts. Especially for electronics.

You should also keep your receipts for any media products (BD, DVD, etc) you buy until you test them out and make sure that they are working fine.

yeah even with just movies, video games, cds, etc. you have to try them out before throwing away the receipt

[reiella]

No sorry, doubling over and accepting returns without proof of purchase is not good customer service.

Sure, the person who gets the return without proof thinks it is. But what about 'all the other customers' now, who, resultantly, have to pay for the return and repair on an unit that wasn't under warranty still.

Same as allowing warranty service on units that were obviously the fault of the owner. The other customers are the ones who end up paying for it.

[TheTenth]

In France (all Eurpe I think), without a receipt you're considered to have no warranty, no surpirse here for me ; one solution though : the shop should be able to recover the receipt and print a copy for you - just easy thinking

edit :
I appreciate you answering to my PM so fast
You have witnessed what bad consumer society can be. USA is 8500000% consumer society, some people have understood what that means, and that's being the best in quality. The guy you had on the phone clearly didn't try to find a solution to your problem because he thinks he's better and the rules are his.
I live in France. France is an extremely egotistical country. French politics despise other countries and make the French people irritated and jealous of others and each other. What you witnessed on the phone is what we get 90% of the time in any shop. Agressive people. People who don't hear what you're asking. Simply because they're trying to show they're alive and they have some power on the others. I sometimes hope a civil war will erupt and the government will really change.

[sainraja]

Originally Posted by blitz6speed

Thats great. Maybe they should put it on, oh i dont know, THE BOX??? Nah, just let people discover it and get screwed later!

If you had registered the console the day you got it, you shouldn't have had a problem...

[galz]

Originally Posted by blitz6speed

Thats great. Maybe they should put it on, oh i dont know, THE BOX??? Nah, just let people discover it and get screwed later!

How many people do you know that put thier service agreements on the box?

[blitz6speed]

How many apologists do we need posting in this thread? Here are some facts:

1. I've never needed a receipt to warranty a product in my 29 years of existance.

2. The PS3 was paid for in cash. I shouldnt need to prove how i paid for it. I have the system in my hands. Does its existance not prove i own it?

3. The box says NOTHING about needing a receipt. Nintendo and Microsoft DO NOT require a receipt for warranty work. Why should Sony be any different?

4. The PS3 was STILL under warranty when the guy at sony looked up the Serial #.

5. The problem was so small that it would have been insanely easy for sony to fix, but they wanted $150 to fix it. I took it apart myself (and even kept the "do not remove sticker" still on) and had it fixed in 20 minutes and ive never taken apart a PS3 before in my life.

6. Registering the console wouldnt have done a thing, they refuse to service it without a receipt.

End result, PS3 works fine again, ive learned that SCEA is a bunch of douchebags when it comes to customer service of their loyal customers (owned PS1/PS2 and own a PS3/PSP, 10 PS3 games, 10 PS2 games, 50+ Blu-Ray movies and YES i told them all this, they didnt give a damn), and im moving on. Done.

[shido]

Originally Posted by johnno1986

I feel bad for you but I'm afraid it's common sense to keep receipts. Especially for electronics.

You should also keep your receipts for any media products (BD, DVD, etc) you buy until you test them out and make sure that they are working fine.

I have to agree with this. Maybe it's just the way I was brought up, but it's pretty much common knowledge to me that if you want to return something, you have to have the receipt. When I worked at Kmart, the customer service desk would make a stink if someone tried to return something without a receipt or credit card statement to use as proof of purchase. I needed to show my receipt when I exchanged my first 360 at Bestbuy. Heck, I just bought a bicycle in Japan, and the clerk told me they have a lifetime guarantee on it, so I should hold onto the receipt. It's pretty much a common practice everywhere, so I really can't blame Sony for sticking to their policy.

I think Microsoft is in a much different situation than Sony - they already got a huge PR nightmare in terms of the 360 failures, so they probably decided they would just fix any 360 no questions asked in terms of proof of purchase, just to keep customers pacified. And yes, the turnaround rates for 360 repairs are still bad. A friend of mine just had his repaired, and it was nearly a month before he got his console back.

[tru_to_blu]

Good to hear you fixed it.