Having a major problem with Sony

[plee]

Originally Posted by blitz6speed

Guys, keep in mind, im a hardcore blu-ray lover. I think anyone who has been on this site for a while knows how biased to BD i am. Ive always been a huge sony supporter also. And the problem with the PS3 isnt what pissed me off, its a EXTREMELY horrible customer service i received from sony. I already found diagrams and instructions on how to take the PS3 apart, so i will fix it myself, but how i was treated was EXTREMELY poor. Seriously poor. Thats what pissed me off. I am extremely friendly on the phone and in person, so when i get treatment like that when i show the utmost respect, i take it personally. Anyway, im pretty much over it now and about to open the PS3 and fix it now. I will report back.

Did you buy it online or with a credit card? As mentioned before you can get copies of your statement/receipt will probably be acceptable.

[blitz6speed]

Originally Posted by plee

Did you buy it online or with a credit card? As mentioned before you can get copies of your statement/receipt will probably be acceptable.

It was purchased cash.

Well guys, i took it apart, and a spring got loose in 2 different parts of the drive mechanism. Put everything back in place, and everything is working PERFECT yet again. Tried discs of every type and no issues at all. Id like to send a big F U to SCEA Customer Service for trying to screw me out of $150 for what took 20 minutes to fix and ive never even opened a PS3 before in my life. I think a LOT less of Sony now, but at least i can use my PS3 again. DIAF Mike, Supervisor for SCEA Customer Service. DIAF.

[glenn22]

Originally Posted by blitz6speed

It was purchased cash.

Well guys, i took it apart, and a spring got loose in 2 different parts of the drive mechanism. Put everything back in place, and put everything back together and everything is working PERFECT yet again. Tried discs of every type and no issues at all. Id like to send a big F U to SCEA Customer Service for trying to screw me out of $150 for what took 20 minutes to fix and ive never even opened a PS3 before in my life. I think a LOT less of Sony now, but at least i can use my PS3 again. DIAF Mike, Supervisor for SCEA Customer Service. DIAF.

I too have been raped by Sony's customer service. I opted to fix my PS3 myself as well.

[bajor27]

Last time I had something serviced under Warranty thru Sony, I needed a receipt. I keep all of my receipts for expensive purchases

I also needed a receipt when I had my video card serviced under warranty

[Kirsty_Mc]

For expensive equipment I usually order online.

1. It's usually cheaper
2. It's covered by the UK distance selling regulations
3. I automatically get a confirmation / receipt in case of any trouble. Under UK law an e-mail is classes as a durable form of communication and is as valid as a letter etc...

Not much use to the original poster, but for others (especially in the UK) it may prove useful. Points 1 and 2 may be relevant for those in other countries to varying extents.

I too in the past have had problems with A$$holes.

[fdm]

Beating a dead horse, but you should keep your receipts for anything that's under warranty. Period. Otherwise it's your own fault if "they" won't honor "their" warranty for that particular reason. (Regardless of who "they" may be.)

[galz]

It is there on their website in the warranty page that you need a receipt.

http://www.us.playstation.com/Support/PS3/Warranties

A VALID PROOF OF PURCHASE IN THE FORM OF A BILL OF SALE OR RECEIPT FROM AN AUTHORIZED RETAILER WITH THE DATE OF THE ORIGINAL PURCHASE MUST BE PRESENTED TO OBTAIN WARRANTY SERVICE.

[blitz6speed]

Originally Posted by galz

It is there on their website in the warranty page that you need a receipt.

http://www.us.playstation.com/Support/PS3/Warranties

A VALID PROOF OF PURCHASE IN THE FORM OF A BILL OF SALE OR RECEIPT FROM AN AUTHORIZED RETAILER WITH THE DATE OF THE ORIGINAL PURCHASE MUST BE PRESENTED TO OBTAIN WARRANTY SERVICE.

Thats great. Maybe they should put it on, oh i dont know, THE BOX??? Nah, just let people discover it and get screwed later!

[cartier]

I'm sorry to hear you had a bad experience with sony customer service. However, I am glad you were able to fix your PS3. I would strongly encourage you to get a credit card as it will make it easier to obtain a receipt from most retailers.

I would also add that unless the item was just released and therefore impossible to be owned for more than a year they will probably let it slide. However, once there is the possibility that it was purchased more than a year ago then they want proof which is why they want a receipt it may not be ideal for consumers but it is to some degree understandable.

[raggarichie]

Originally Posted by blitz6speed

Thats great. Maybe they should put it on, oh i dont know, THE BOX??? Nah, just let people discover it and get screwed later!

I'm Glad you got it working. But from experience with these things, only monster power was able to take a powercenter back from me and replace it without a receipt.

I don't know how much long is the warranty period, but i think they have to verified when it's purchase to see if it fall's within that period. 60 GB came out a launch and that's over a year now, most companies don't warranty there products for more than a year.

What i'd do is see if anyone on this site or that you know wouldn't mind you using there receipt to have the warranty work done.

I'm glad you figure it out though.

[jcdDigix]

I don't know what is going on, but I wouldn't make a face-off like that.

[Neo65]

blitz,

I scan all receipts of my electronic toys purchases, because with great gadgets come great responsibility.

Law of probability says that eventually something will happen to one of the gadgets.

There's very cheap and small canon scanners that do a great job.

[blitz6speed]

Originally Posted by cartier

I'm sorry to hear you had a bad experience with sony customer service. However, I am glad you were able to fix your PS3. I would strongly encourage you to get a credit card as it will make it easier to obtain a receipt from most retailers.

I have many, many credit cards. I also have NO debt. I pay cash for everything i can, i do not like debt. I only buy stuff on credit cards to quickly pay them off to keep my credit score high. And again, everyone mentioning to keep receipts for this stuff, im telling you again, ive NEVER needed a receipt to get warranty work on ANY product in my entire lifetime. It is the first ive ever heard of needing it. Also, this PS3 is STILL under warranty, it was purchased ~10 months ago. He pulled it up on his database and said it is well within warranty.

I am glad its done and over with and that i have a working PS3 again, but i really hope that if anything, people learn what you have to go through to get a PS3 fixed from sony direct. Have to admit tho, after this stressful ordeal, i dont feel like playing anything or watching a movie LOL. POTC3 is still in shrink wrap.

[Blu-Generation]

Although late, I just want to apologize about the problem that occur to you, and I also want to congratulate you on a job well done in fixing it all by yourself.

However, with that being said, I can understand your hate towards Sony customer service. I respect your reasons.

But you must admit though, this problem you just had with your console only prove the Ps3 quality even more. It's at fault now, but it is only an easy fault, you said that yourself. But if this were the 360, the problem would be even worse. Alot worse.

[blitz6speed]

Originally Posted by Blu-Generation

But you must admit though, this problem you just had with your console only prove the Ps3 quality even more. It's at fault now, but it is only an easy fault, you said that yourself. But if this were the 360, the problem would be even worse. Alot worse.

PS3 is awesome hardware, i just unfortunately had a problem with it. I am not mad AT ALL at the ps3 and its build quality, just SCEA's way of handling warrantys and treating loyal customers. And how would the 360 problem be worse? Microsoft replaced my bad 360 for free without needing any proof of anything, just serial #, name, address, then the coffin for the system shows up. Thats it. They dont treat you like you stole the damn system like sony does.

[Kyot]

I wouldn't compare PS3 to 360 because PS3's work. You are just one of the unfortunate people compared to the thousands of unfortunate 360'ers.

That said, I think this is a good lesson for you in that it is always wise to keep the reciept of any expensive product, at least for the duration of its warranty.

[cartier]

Originally Posted by blitz6speed

I have many, many credit cards. I also have NO debt. I pay cash for everything i can, i do not like debt. I only buy stuff on credit cards to quickly pay them off to keep my credit score high. And again, everyone mentioning to keep receipts for this stuff, im telling you again, ive NEVER needed a receipt to get warranty work on ANY product in my entire lifetime. It is the first ive ever heard of needing it. Also, this PS3 is STILL under warranty, it was purchased ~10 months ago. He pulled it up on his database and said it is well within warranty.

I am glad its done and over with and that i have a working PS3 again, but i really hope that if anything, people learn what you have to go through to get a PS3 fixed from sony direct. Have to admit tho, after this stressful ordeal, i dont feel like playing anything or watching a movie LOL. POTC3 is still in shrink wrap.

I am also like that in that I use credit cards but pay them off immediately, and have a ridiculously high credit score. I use them because I can earn points, miles, etc. Then there is also the opportunity cost of carrying cash. Plus there is the added security and credit protection and the ease of purchasing online. I would also remind you that some cards like certain american express cards will extend some product warranties for up to an additional year. As long as you are financially responsible, which you seem to be, then I would strongly to encourage you to use your card more frequently. If you are worried about overspending then try paying off your cards weekly or bi-monthly to remind you of the financial impact.

As far as not wanting to use it after this ordeal, it makes sense as it was the stressor in this recent event. Try reading, exercising, or something else you enjoy that will also raise your endorphins, and help you to de-stress and relax.

[Blu-Generation]

Originally Posted by blitz6speed

PS3 is awesome hardware, i just unfortunately had a problem with it. I am not mad AT ALL at the ps3 and its build quality, just SCEA's way of handling warrantys and treating loyal customers. And how would the 360 problem be worse? Microsoft replaced my bad 360 for free without needing any proof of anything, just serial #, name, address, then the coffin for the system shows up. Thats it. They dont treat you like you stole the damn system like sony does.

Have you ever heard of the 360 hardware dying due to cold room temperature? But Microsoft can't fix it because unlike the red ring of death, this is something new to them. One problem after another, nomatter how many times microsoft fix free for you, new problem will always occur. Due to their major fault hardware.

I have 2 friends now with this cold 360 issue. Trust me, i've been in their room, it's not that cold either.

Perhaps like you said, their customer service is a thousand times better than Sony, or the way they treat you. But an unlimited fault hardware for the 360 itself is far worse than this Sony customer service, in my opinion.

[Kyot]

Originally Posted by cartier

I would also remind you that some cards like certain american express cards will extend some product warranties for up to an additional year.

This is a very good point, if not the best reason for purchasing items with credit cards.

[yellowblanket]

why you guys calling the rep an a-hole. That is under policy and he is simply doing his job, u need to have a reciept. I'm sorry for your loss but i've dealt with Sony custommer service a few time and they are certainly very nice. My 60 gig Ps3 broke on me before, i called and within 2 days they mailed me a brand new one plus a box to ship out the old one back (postage paid for) They're even included one free game (resistance, a playstation tshirt and a playstation hat)