Samsung Wireless Blu-ray Players -- BEWARE!

[MSW]

Don't buy this if you have the audacity to have a space (or other unacceptable characters) in the name of your wireless router network. It won't recognize it and they tell you that you have to change the name of your network.

How arrogant! After waiting two months to get the optional (i.e. additional charge) wireless antenna, now I find that, to get this player to work fully, I have to change the settings on all of my computers AND all of my visitors' computers who have previously set up their devices to work in my house. In fact Samsung should take responsibility and update their software.

Buy another player. This one isn't worth it.

[Sammy]

Nice first post.

[SeanMF]

Originally Posted by MSW

Don't buy this if you have the audacity to have a space (or other unacceptable characters) in the name of your wireless router network. It won't recognize it and they tell you that you have to change the name of your network.

How arrogant! After waiting two months to get the optional (i.e. additional charge) wireless antenna, now I find that, to get this POS to work, I have to change the settings on all of my computers AND all of my visitors' computers who have previously set up their devices to work in my house because they screwed up their software.

Buy another player. This one isn't worth it.

Yea...usually I'd say welcome but with this as your 1st posting...I'd say your not welcome...especially as an owner of a wifi samsung player.

[MSW]

Originally Posted by seanfarley2

Yea...usually I'd say welcome but with this as your 1st posting...I'd say your not welcome...especially as an owner of a wifi samsung player.

Ok. Fair. Perhaps it was an inappropriate first post but I was angry. Went through customer service hell with Samsung. They admit they have a problem, so I'm not the only person who finds this problematic. They admit that they have reported it to their engineers and no one knows even if they're going to fix it.

All I asked of them was to either tell me that they were going to update their software sometime in the future or allow me to return the unit for a refund. Response: "Sorry. We don't give refunds."

As to the drama queen comment, I have a bunch of college kids (friends of my kids) who visit us regularly. It's simply a real hassle to help them all redo their settings when the come, with their Macs and PC's, all with different software. Samsung should fix this issue which they admit is their problem.

And don't forget, this all happened after waiting patiently for two months for the LAN adapter that they charge extra for without any indication on the box that it's not included (let alone, not available).

If you overlook my anger, I think there's a fair warning to people who think they're buying a ready-to-use, hassle-free wireless player.

[STARSCREAM]

I haven't heard good things about samsung customer service nor about their players.

[repete66211]

Originally Posted by STARSCREAM

I haven't heard good things about samsung customer service nor about their players.

CNET looks favorably upon them. Until the LG BD390 was reviewed last week Samsung occupied slots 2-5 on their list of top Blu-ray players.

I assume the OP bought the 1600. The primary complaint in the CNET review of the 1600 is that it doesn't include the (expensive) WiFi dongle which is why I would go with the 3600 were I forced to buy a new Blu-ray player.

Yes, I am a CNET disciple.

[JackBauer83]

Originally Posted by repete66211

CNET looks favorably upon them. Until the LG BD390 was reviewed last week Samsung occupied slots 2-5 on their list of top Blu-ray players.

I assume the OP bought the 1600. The primary complaint in the CNET review of the 1600 is that it doesn't include the (expensive) WiFi dongle which is why I would go with the 3600 were I forced to buy a new Blu-ray player.

Yes, I am a CNET disciple.

do not buy the 3600 unless ur in the states

[Sonny]

Originally Posted by STARSCREAM

I haven't heard good things about samsung customer service nor about their players.

You, me & TONS of other!

[SeanMF]

Originally Posted by MSW

Ok. Fair. Perhaps it was an inappropriate first post but I was angry. Went through customer service hell with Samsung. They admit they have a problem, so I'm not the only person who finds this problematic. They admit that they have reported it to their engineers and no one knows even if they're going to fix it.

All I asked of them was to either tell me that they were going to update their software sometime in the future or allow me to return the unit for a refund. Response: "Sorry. We don't give refunds."

As to the drama queen comment, I have a bunch of college kids (friends of my kids) who visit us regularly. It's simply a real hassle to help them all redo their settings when the come, with their Macs and PC's, all with different software. Samsung should fix this issue which they admit is their problem.

And don't forget, this all happened after waiting patiently for two months for the LAN adapter that they charge extra for without any indication on the box that it's not included (let alone, not available).

If you overlook my anger, I think there's a fair warning to people who think they're buying a ready-to-use, hassle-free wireless player.

Their customer service seems to be lacking I'll admit, but issues will be fixed eventually. Unfortunately with being able to update some of these players by firmware...I don't think they are tested as well as they should. They can just 'fix' it later. I'd say your going to have small 'annoyances' with some of the new players that come out regardless of brand. Best to wait for awhile till they release a firmware update or 2 (probably much cheaper price by then also). My bd-p4600 is working great other than figuring out streaming with a mac (its not supported but one person figured it out with the 3600 in the mac forums so I'm waiting word back from them).

[JackBauer83]

if ur an american count urself very lucky!! I just bought one in the UK, guess what - we dont get Netflix, Pandora, we cant even watch youtube. Infact the wireless feature is virtually pointless!!

i have the BD-P3600 btw.

[UNOwen]

Sometimes - more often than not - people like to 'yell,' before looking at things calmly, rationally.

I do agree, that something sold as 'ready-to-use' (straight out of the box), should be - but, that's usually not the case, with this, or (many) other things.

[Mr. Joshua]

Originally Posted by MSW

Ok. Fair. Perhaps it was an inappropriate first post but I was angry. Went through customer service hell with Samsung. They admit they have a problem, so I'm not the only person who finds this problematic. They admit that they have reported it to their engineers and no one knows even if they're going to fix it.

All I asked of them was to either tell me that they were going to update their software sometime in the future or allow me to return the unit for a refund. Response: "Sorry. We don't give refunds."

As to the drama queen comment, I have a bunch of college kids (friends of my kids) who visit us regularly. It's simply a real hassle to help them all redo their settings when the come, with their Macs and PC's, all with different software. Samsung should fix this issue which they admit is their problem.

And don't forget, this all happened after waiting patiently for two months for the LAN adapter that they charge extra for without any indication on the box that it's not included (let alone, not available).

If you overlook my anger, I think there's a fair warning to people who think they're buying a ready-to-use, hassle-free wireless player.

I have 2 letters and 1 number for you: PS3!!! I've had 4 Samsung blu-ray players and all of them eventually had major issues. I gave up on Samsung. Sony is the way to go...

[VinnAY]

Originally Posted by MSW

Don't buy this if you have the audacity to have a space (or other unacceptable characters) in the name of your wireless router network. It won't recognize it and they tell you that you have to change the name of your network.

How arrogant! After waiting two months to get the optional (i.e. additional charge) wireless antenna, now I find that, to get this POS to work, I have to change the settings on all of my computers AND all of my visitors' computers who have previously set up their devices to work in my house because they screwed up their software.

Buy another player. This one isn't worth it.

Because changing the name on your router, is like, sooooooo difficult. AS IF, Emo drama queen.

[shooter3295]

Originally Posted by MSW

Don't buy this if you have the audacity to have a space (or other unacceptable characters) in the name of your wireless router network. It won't recognize it and they tell you that you have to change the name of your network.

How arrogant! After waiting two months to get the optional (i.e. additional charge) wireless antenna, now I find that, to get this player to work fully, I have to change the settings on all of my computers AND all of my visitors' computers who have previously set up their devices to work in my house. In fact Samsung should take responsibility and update their software.

Buy another player. This one isn't worth it.

As a former Network Admin,... it sounds like it is your network that is "non-Standard",... as is the "rant" that you just did because "they" are arrogant enough to follow Industry standards.

[slaizer2000]

spaces always reak havoc with alot of things computer related so you should always avoid it. Even when creating a computer name or network name with a space in it on windows it will usualyl tell you it may cause problems later down the line. Guess you forgot about that.

Be thankful you didn't have a space at the end of the name. that really creates haven't as not only does it casue problems, people don't even relaize it's there.