My Planet Earth disc not playing, yellow/goldish tint looking... - Blu-ray Forum

mikeevansinmd · 10-07-2007, 04:17 AM

Well, what a surprise I had tonight. I popped in Disc 1 of Planet Earth into my Playstation 3. It showed the loading icon at the top right of the screen...and idled for a little while. Then the icon disappeared. So...I tried disc two, popped it in and it worked just fine. So, I went ahead and analyzed the two discs to see what I could find. The two pictures below illustrate the differences between the two discs(the one on the right is Disc 1, the nonfunctional disc).

Better Res Pics:
http://www.gamingextremes.us/Mikes%20Files/DSCN1225.JPG
http://www.gamingextremes.us/Mikes%20Files/DSCN1226.JPG

So, what do you all think about this? I've had Planet Earth since the pre-orders were available on Amazon.com after the official announcement...so they've been in my collection for a bit. It almost looks like a burn...or general discoloration. I remember reading somewhere on the internet about a bacteria that supposedly fed on Blu Ray discs? Any thoughts? Thanks

blackhawktraffic · 10-07-2007, 04:22 AM

Woah what the hell...return it ASAP.

mikeevansinmd · 10-07-2007, 04:27 AM

Can you return something you bought on Amazon.com in the past? Or can I go directly to the manufacturer?

ruvic2007 · 10-07-2007, 04:28 AM

Wow Nice carpet

Simply ask for a replacement from Amazon, check their return policy page

DrinkMore · 10-07-2007, 04:32 AM

Looks like it was exposed to high heat and discolored.

Can you take the same picture, but with a mirror so we can see the front of the disc along with the back and the same time please ?

mikeevansinmd · 10-07-2007, 04:43 AM

Yes, here you go: (sorry about the blurriness, its hard to keep a steady hand)
http://www.gamingextremes.us/Mikes%20Files/DSCN1233.JPG

mikeevansinmd · 10-07-2007, 04:50 AM

Here's a clearer pic, click on the link:

http://www.gamingextremes.us/Mikes%20Files/DSCN1235.JPG

Manco · 10-07-2007, 05:35 AM

Holy crap Mike. We really didn't a billboard size jpg of your 70's shag carpeting!

mikeevansinmd · 10-07-2007, 05:41 AM

Sorry Manco, it's an apartment, I can't help the carpeting(maybe I should just link the photos?). They are more interested in stain resistance rather than eye pleasing design.

**OK, I linked them instead...and posted a smaller pic of just the discs and less carpet, high res available shortly below that...

DrinkMore · 10-07-2007, 06:07 AM

Thanks for the pics. THis is a really weird issue. See my PM.

DrinkMore · 10-07-2007, 06:29 AM

According to my non scientific tests - this is not indicitive of a heat issue. I used one of my Demo discs over the stove at full blast. Melted down the disc numerous times with rapid cold water cooling.

The disc deformed and bent. The scratch resistant cover on the disc, from what I saw, does not melt at high tempratures. I pulled a piece off and set it on the burner and it curled, but did not melt. Whatever this tuff is is TOUGH as hell!

I think this issue is a quality control one. Did this disc play before? Was it discolored beforehand?

Frode · 10-07-2007, 11:40 AM

That's intense heat though - could it just be from lying out in the sun?

DrinkMore · 10-07-2007, 12:31 PM

Quote:

Originally Posted by Frode

That's intense heat though - could it just be from lying out in the sun?

That's what I thought initially. Not sure anyone would leave their discs in the sun to be honest? Unless I am wrong and that is what we see here?

The Guardian · 10-07-2007, 01:12 PM

Did someone stick an HD-DVD into the blu-ray line just for fun maybe?

NATHAN09 · 10-07-2007, 02:15 PM

Hi--my planet earth boxset had a DVD as disc 1 and the others were BD...

mikeevansinmd · 10-07-2007, 02:52 PM

I haven't removed it from the case other than to pop into the PS3 to play a few times(i think I have viewed this disc maybe 6 or 7 times of which it did work). I don't know if it was discolored to begin with, but it's quite possible...but I sincerely have no idea, its been months since I bought it.

It's been about 3 months though since I actually watched it. Generally speaking, the location it was stored in was about 72 Degree Farenheit and mid to low humidity. But considering that it was stored both in the plastic box and in the cardboard slip, it should have been generally protected.

Deciazulado · 10-07-2007, 03:09 PM

Quote:

Originally Posted by NATHAN09

Hi--my planet earth boxset had a DVD as disc 1 and the others were BD...

So did you exchange THAT?

mikeevansinmd · 10-08-2007, 04:10 AM

So...according to Amazon's policy, it's a 30 day return/exchange. I bought Planet Earth back in April for pre order and it arrived in May (the 8th or so). I don't think I'll be able to get Amazon to replace it, considering. So...how do I contact the BBC? Do they have a direct movie department, because from everything I can tell, this has to be a manufacturing degradation and not something I did, as the other discs look perfect?

WickyWoo · 10-08-2007, 04:51 AM

Contact Warner, they very well may replace it for you.

They probably will want to see this thing anyway, this is a first

DrinkMore · 10-08-2007, 04:52 AM

Quote:

Originally Posted by mikeevansinmd

So...according to Amazon's policy, it's a 30 day return/exchange. I bought Planet Earth back in April for pre order and it arrived in May (the 8th or so). I don't think I'll be able to get Amazon to replace it, considering. So...how do I contact the BBC? Do they have a direct movie department, because from everything I can tell, this has to be a manufacturing degradation and not something I did, as the other discs look perfect?

Pulled this from anothere site that had some defective discs (dvds of superman). Should get you started..

Warner Home Video at 1-800-553-6937 (Warner releases PE in the US)

10-07-2007, 04:17 AM	#1
mikeevansinmd Member Member since:Oct 2007	My Planet Earth disc not playing, yellow/goldish tint looking... Well, what a surprise I had tonight. I popped in Disc 1 of Planet Earth into my Playstation 3. It showed the loading icon at the top right of the screen...and idled for a little while. Then the icon disappeared. So...I tried disc two, popped it in and it worked just fine. So, I went ahead and analyzed the two discs to see what I could find. The two pictures below illustrate the differences between the two discs(the one on the right is Disc 1, the nonfunctional disc). Better Res Pics: http://www.gamingextremes.us/Mikes%20Files/DSCN1225.JPG http://www.gamingextremes.us/Mikes%20Files/DSCN1226.JPG So, what do you all think about this? I've had Planet Earth since the pre-orders were available on Amazon.com after the official announcement...so they've been in my collection for a bit. It almost looks like a burn...or general discoloration. I remember reading somewhere on the internet about a bacteria that supposedly fed on Blu Ray discs? Any thoughts? Thanks Last edited by mikeevansinmd; 10-07-2007 at 05:49 AM.

10-07-2007, 04:28 AM	#4
ruvic2007 Banned Member since:Jul 2007	Wow Nice carpet Simply ask for a replacement from Amazon, check their return policy page Last edited by ruvic2007; 10-07-2007 at 04:30 AM.

10-07-2007, 04:43 AM	#6
mikeevansinmd Member Member since:Oct 2007	Yes, here you go: (sorry about the blurriness, its hard to keep a steady hand) http://www.gamingextremes.us/Mikes%20Files/DSCN1233.JPG Last edited by mikeevansinmd; 10-07-2007 at 05:45 AM.

10-07-2007, 04:50 AM	#7
mikeevansinmd Member Member since:Oct 2007	Here's a clearer pic, click on the link: http://www.gamingextremes.us/Mikes%20Files/DSCN1235.JPG Last edited by mikeevansinmd; 10-07-2007 at 05:44 AM.

10-07-2007, 05:41 AM	#9
mikeevansinmd Member Member since:Oct 2007	Sorry Manco, it's an apartment, I can't help the carpeting(maybe I should just link the photos?). They are more interested in stain resistance rather than eye pleasing design. *OK, I linked them instead...and posted a smaller pic of just the discs and less carpet, high res available shortly below that... Last edited by mikeevansinmd; 10-07-2007 at 05:50 AM.*

10-07-2007, 04:22 AM	#2
blackhawktraffic Blu-ray Guru Member since:Aug 2007 Location:Upland, CA 4K collection:17 Blu-ray collection:18 Blu-ray reviews: 4 Trading Score:228	Woah what the hell...return it ASAP.

10-07-2007, 04:27 AM	#3
mikeevansinmd Member Member since:Oct 2007	Can you return something you bought on Amazon.com in the past? Or can I go directly to the manufacturer?

10-07-2007, 04:32 AM	#5
DrinkMore Banned Member since:Apr 2007 Location:That's What She Said! Blu-ray collection:140 Blu-ray reviews:7 Trading Score:3	Looks like it was exposed to high heat and discolored. Can you take the same picture, but with a mirror so we can see the front of the disc along with the back and the same time please ?

10-07-2007, 05:35 AM	#8
Manco Special Member Member since:Jun 2007 Location:Tucumcari	Holy crap Mike. We really didn't a billboard size jpg of your 70's shag carpeting!

10-07-2007, 06:07 AM	#10
DrinkMore Banned Member since:Apr 2007 Location:That's What She Said! Blu-ray collection:140 Blu-ray reviews:7 Trading Score:3	Thanks for the pics. THis is a really weird issue. See my PM.

10-07-2007, 06:29 AM	#11
DrinkMore Banned Member since:Apr 2007 Location:That's What She Said! Blu-ray collection:140 Blu-ray reviews:7 Trading Score:3	According to my non scientific tests - this is not indicitive of a heat issue. I used one of my Demo discs over the stove at full blast. Melted down the disc numerous times with rapid cold water cooling. The disc deformed and bent. The scratch resistant cover on the disc, from what I saw, does not melt at high tempratures. I pulled a piece off and set it on the burner and it curled, but did not melt. Whatever this tuff is is TOUGH as hell! I think this issue is a quality control one. Did this disc play before? Was it discolored beforehand?

10-07-2007, 11:40 AM	#12
Frode Special Member Member since:Feb 2007	That's intense heat though - could it just be from lying out in the sun?

10-07-2007, 01:12 PM	#14
The Guardian Expert Member Member since:Aug 2007 Location:Kitchener, ON Blu-ray collection:9 Trading Score:1	Did someone stick an HD-DVD into the blu-ray line just for fun maybe?

10-07-2007, 02:15 PM	#15
NATHAN09 Member Member since:Aug 2007 Location:PETERBOROUGH--CAMBS--UK	Dvd Disc Hi--my planet earth boxset had a DVD as disc 1 and the others were BD...

10-07-2007, 02:52 PM	#16
mikeevansinmd Member Member since:Oct 2007	I haven't removed it from the case other than to pop into the PS3 to play a few times(i think I have viewed this disc maybe 6 or 7 times of which it did work). I don't know if it was discolored to begin with, but it's quite possible...but I sincerely have no idea, its been months since I bought it. It's been about 3 months though since I actually watched it. Generally speaking, the location it was stored in was about 72 Degree Farenheit and mid to low humidity. But considering that it was stored both in the plastic box and in the cardboard slip, it should have been generally protected.

10-08-2007, 04:10 AM	#18
mikeevansinmd Member Member since:Oct 2007	So...according to Amazon's policy, it's a 30 day return/exchange. I bought Planet Earth back in April for pre order and it arrived in May (the 8th or so). I don't think I'll be able to get Amazon to replace it, considering. So...how do I contact the BBC? Do they have a direct movie department, because from everything I can tell, this has to be a manufacturing degradation and not something I did, as the other discs look perfect?

10-08-2007, 04:51 AM	#19
WickyWoo Blu-ray Champion Member since:May 2007 Trading Score:2	Contact Warner, they very well may replace it for you. They probably will want to see this thing anyway, this is a first

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