Zaavi Packaging Quality

[shogun123]

I just used Zaavi for the first time ever and got the doomsday collection box set, it was damaged at a couple of corners and was posted in a bubble wrap envelope, I can live with this even though it is really annoying.

THING IS: I want to buy Inception steelbook and the Jaws digibook but will they arrive undamaged? Does Zaavi have special packaging for steels and digis?

[Sinthetic]

It's a given not to use Zavvi if you want pristine cardboard based items.

I'm pretty sure they send Steelbooks and Digibooks in either cardboard envelopes or those new Steelbook boxes complete with foam.

[blurayoliver]

Originally Posted by shogun123

I just used Zaavi for the first time ever and got the doomsday collection box set, it was damaged at a couple of corners and was posted in a bubble wrap envelope, I can live with this even though it is really annoying.

THING IS: I want to buy Inception steelbook and the Jaws digibook but will they arrive undamaged? Does Zaavi have special packaging for steels and digis?

Not sure about digibook's but they have special packaging for steelbooks, so they won't arrive damaged

[shogun123]

Thanks guys. I'll get Inception steel from Zaavi and Jaws digi from Amazon (Jaws better not be second hand though or it will be going back like the last 2 discs I got from Amazon)

[Sinthetic]

Unless it's a Zavvi exclusive, I would go for Amazon every time. They are much easier to deal with for replacements.

Hard to resist those Zavvi prices sometimes though!

[josuv22]

this seems to be what they use for steelbooks

[Billz]

Basically, don't use Zavvi if you're after a collectable slipcase. (I learned that lesson earlier this week when I got my damaged "Dalek Movies Set" slipcase from them).

As for steelbooks, use them if they are the only ones selling the steelbook that you're after.
Otherwise, stick with Amazon.

[Bobadila]

Originally Posted by josuv22

this seems to be what they use for steelbooks

[Show spoiler]

Yeh this is what my steelbooks have come in lately. It's good to see Zavvi and Amazon using "special" packaging for collectables

[chip75]

Originally Posted by Sinthetic

It's a given not to use Zavvi if you want pristine cardboard based items.

I think nearly all the items I've had recently off Zavvi have been box sets with a little bit of corner damage. I think with Zavvi you're stuck with it as their customer service is more or less a waste of time. At least they try with their Steelbook boxes, that's much appreciated!

As you said mate if it's cardboard like a Digibook or Digipak then expect and live with the damage or order from Amazon where you know getting another copy is straight forward.

I wish Amazon UK would pack their things better, I had 2 LOST box sets in a row with damage and I've had to pick the best one. The Collect+ drop off points are a pain as well but at least you have thirty days to get to them if they're out of the way.

[Sinthetic]

Originally Posted by chip75

I think nearly all the items I've had recently off Zavvi have been box sets with a little bit of corner damage. I think with Zavvi you're stuck with it as their customer service is more or less a waste of time. At least they try with their Steelbook boxes, that's much appreciated!

As you said mate if it's cardboard like a Digibook or Digipak then expect and live with the damage or order from Amazon where you know getting another copy is straight forward.

I wish Amazon UK would pack their things better, I had 2 LOST box sets in a row with damage and I've had to pick the best one. The Collect+ drop off points are a pain as well but at least you have thirty days to get to them if they're out of the way.

Totally agree pal. I have had a difficult time with Amazon too, I presume the stuff is actually damaged before packing and it's just pot luck to see if one copy will arrive mint. That's the best thing about Amazon, simple manual returns.

Not an easy life being a fussy collector is it?

[Buzz201]

Sorry to change the direction of the thread, but earlier on somebody implied Amazon send out used items, is this even if you've selected "new", or is it just people accidentally selecting the wrong thing? (Ordered the Alien Anthology for a ridiculously low price earlier this week, I was certain to check it was flagged as new, and I'll be a bit pissed if they send me a used item)

[Shanester]

Originally Posted by josuv22

this seems to be what they use for steelbooks

[Show spoiler]

Not quite as good as the Amazon boxes imo but this are still pretty decent. I only received one damaged so far and they gave me a partial refund

[chip75]

Originally Posted by Buzz201

Sorry to change the direction of the thread, but earlier on somebody implied Amazon send out used items, is this even if you've selected "new", or is it just people accidentally selecting the wrong thing? (Ordered the Alien Anthology for a ridiculously low price earlier this week, I was certain to check it was flagged as new, and I'll be a bit pissed if they send me a used item)

Amazon will never admit to selling Used items as New as they don't have that option on their site. You've just got to chalk it down to them having a load of stock coming and going through their warehouses which has been traded in and some of it is bound to get put in the wrong pile eventually. If you ever get anything Used when it should be New get a replacement.

I think I've had two items that have been used (one was badly damaged) and I had a replacement in my hands within a couple of days. Get on to them straight away and if they don't have a replacement (like they did with another member the other day), ask for a voucher to make the difference. At worst you'll get your money back. So it's worth a shot. It does indeed suck when it happens.

Also be aware of limited editions that come back into stock after been OOS or OOP. You may get damaged and/or returned goods. So go over things when you get them, one of your fellow members has probably sent it back!

Originally Posted by Sinthetic

Not an easy life being a fussy collector is it?

It's not mate. Sometimes I think gravity has it in for us.

[Buzz201]

Originally Posted by chip75

Amazon will never admit to selling Used items as New as they don't have that option on their site. You've just got to chalk it down to them having a load of stock coming and going through their warehouses which has been traded in and some of it is bound to get put in the wrong pile eventually. If you ever get anything Used when it should be New get a replacement.

I think I've had two items that have been used (one was badly damaged) and I had a replacement in my hands within a couple of days. Get on to them straight away and if they don't have a replacement (like they did with another member the other day), ask for a voucher to make the difference. At worst you'll get your money back. So it's worth a shot. It does indeed suck when it happens.

Also be aware of limited editions that come back into stock after been OOS or OOP. You may get damaged and/or returned goods. So go over things when you get them, one of your fellow members has probably sent it back.

Thanks, I've heard a few similar reports and just wanted to clear up what was going on...

[CouncilSpectre]

Originally Posted by chip75

You've just got to chalk it down to them having a load of stock coming and going through their warehouses which has been traded in and some of it is bound to get put in the wrong pile eventually.

I had a tour of one of Amazon's UK fulfillment centres yesterday. Absolutely amazing place - the scope of it and the hive of activity going on within it, staggering. Although thoroughly organized, and seemingly slickly operated, the sheer size of what they're doing makes occasional mistakes inevitable.

It was like being in the Elves' workshop in the run-up to Christmas!

[shogun123]

Originally Posted by CouncilSpectre

I had a tour of one of Amazon's UK fulfillment centres yesterday. Absolutely amazing place - the scope of it and the hive of activity going on within it, staggering. Although thoroughly organized, and seemingly slickly operated, the sheer size of what they're doing makes occasional mistakes inevitable.

It was like being in the Elves' workshop in the run-up to Christmas!

That is a lame excuse, sounds like you work for Amazon.

THIS is not the first time I have bought "new" blu rays from Amazon direct and received used discs instead, each time this happens I will be sending it back and I urge everyone to do the same, it should be against the law for Amazon to sell used goods without stating that they are used, I am sure trading standards will have something to say and if it happens again I will be contacting them.

[Leterface]

For the last orders of Zavvi vs Amazon USA: Zavvis Steelbook came intact, but Amazon.com digipak very badly wrenched at all the corners (bubblepack).

[CouncilSpectre]

Originally Posted by shogun123

That is a lame excuse, sounds like you work for Amazon.

THIS is not the first time I have bought "new" blu rays from Amazon direct and received used discs instead, each time this happens I will be sending it back and I urge everyone to do the same, it should be against the law for Amazon to sell used goods without stating that they are used, I am sure trading standards will have something to say and if it happens again I will be contacting them.

Yes, that's right. My job is to trawl these forums and address any negatives directed at my Amazonian overlords.

To the question in hand, they don't really do themselves any favours with the 'fulfilled by Amazon' scheme, it's wide open to misunderstanding. Fulfilled items can be either new or used, however from what I can see there's no distinction on the product page as to which of these the item is.

This for example;



Fulfilled by Amazon, it comes from one of their distribution centres, but is it new or used?

If however the product has been supplied and sold by Amazon, then no, there's no excuse for then providing used discs.

[shogun123]

It was direct from Amazon, on all occasions, no second or third party involved.

Why any ordinary consumer (such as yourself) would be willing to defend a giant corporation is beyond me, only on the internet do you find such defending and that speaks for itself.

[shogun123]

Originally Posted by Leterface

For the last orders of Zavvi vs Amazon USA: Zavvis Steelbook came intact, but Amazon.com digipak very badly wrenched at all the corners (bubblepack).

I hope you sent the digipak back.