Samsung Plasma Issues - Blu-ray Forum

TheCloudX · 12-29-2013, 12:10 AM

Hey y'all, I've posted some issues I've had with my Samsung PN51E550 before. Seems like I constantly have had issues this past year. Getting in touch with Samsung has been horrible this go around and thought I'd see what y'all think.

I have a purple haze in the middle of the screen on the far side. It's about the size of my palm and only appears on white screens. You can't see it at all with anything other than bright white screens. Doing the scrolling slides does nothing to it (you can't even see it on there since the white isn't on long enough), nor does the break in slides I've used over the year.

I sent pictures into Samsung and they claim it's burn in and wont do anything about it. I've tried getting in contact with their manager staff, only to be told they'll call me back, and when I was transferred, they were closed. The TV is less than a year old. Also, since I've had so much service done it before (dead pixels), they are also trying to claim the warranty is expired - although I do have one CSR saying they are wrong to tell me that (and the website says it's still under warranty).

I'm almost ready to just get rid of the set, but I spent a good chunk of change on it and don't want to have to go break in a new TV. Thoughts?

12-29-2013, 12:10 AM	#1
TheCloudX Member Member since:Nov 2012 Location:Plano, TX Blu-ray collection:228	Samsung Plasma Issues Hey y'all, I've posted some issues I've had with my Samsung PN51E550 before. Seems like I constantly have had issues this past year. Getting in touch with Samsung has been horrible this go around and thought I'd see what y'all think. I have a purple haze in the middle of the screen on the far side. It's about the size of my palm and only appears on white screens. You can't see it at all with anything other than bright white screens. Doing the scrolling slides does nothing to it (you can't even see it on there since the white isn't on long enough), nor does the break in slides I've used over the year. I sent pictures into Samsung and they claim it's burn in and wont do anything about it. I've tried getting in contact with their manager staff, only to be told they'll call me back, and when I was transferred, they were closed. The TV is less than a year old. Also, since I've had so much service done it before (dead pixels), they are also trying to claim the warranty is expired - although I do have one CSR saying they are wrong to tell me that (and the website says it's still under warranty). I'm almost ready to just get rid of the set, but I spent a good chunk of change on it and don't want to have to go break in a new TV. Thoughts?

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