Ted vs. Flash Gordon redeeming wrong version of Ted - Universal doesn't care

[Scarface32]

After redeeming the codes from "Ted vs. Flash Gordon" yesterday, I noticed that the first Ted movie redeemed as the R-rated version instead of Unrated on iTunes (but did redeem Unrated on Vudu). After contacting Universal, this is what they said:

Hello,

The digital copy of this title is only available as a regular theatrical version and it’s not available as the unrated version through Universal. We regret the inconvenience caused.

Sincerely,
Digital Copy Support

Support Case Info:
Product: Universal Digital Copy
Issue: Other
Status: Resolved

I replied to them stating that it is supposed to be Unrated, and included a photo of the digital code slip which clearly shows that both Ted movies are supposed to be Unrated. They never replied back (probably due to them marking it as "resolved")

So in case anyone else is having this problem, it seems like Universal won't do anything to resolve it.

[Scarface32]

After not hearing back, I sent them another email and it was returned with the reason being my IP was found to be on a block list. Universal is so unethical.

[Joeker]

I tried redeeming it too since it said Unrated but if I'm not mistaken this was the same issue with the original Ted release which they never addressed either. At least they are consistent in their screw up.

Too bad they banned you tho.

[blurayfriend]

Originally Posted by Scarface32

After not hearing back, I sent them another email and it was returned with the reason being my IP was found to be on a block list. Universal is so unethical.

Your IP is on a block list? For asking about that particular title again or asking them about anything in general?

[Scarface32]

Originally Posted by blurayfriend

Your IP is on a block list? For asking about that particular title again or asking them about anything in general?

I guess anything. I can never contact them again. After I asked to speak to a supervisor, I was blocked.