Official word from Sony on PS3/HD audio issues!

[JohnGalt]

Well, official non-answer is more like it. The question:

I recently upgraded my home theater and chose your PS3 as my Blu-ray player. I'm extremely happy with the performance of your product thus far with the exception of its seeming deficiency in the HD Audio arena. Specifically I'd like to know if the PS3 will eventually be able to: 1) Decode DTS HD Master Audio internally and send it to my receiver as an LPCM stream? 2) Pass Dolby True HD to my receiver via bitstream to allow my receiver to decode this format? and 3) Pass DTS True HD via bitstream to my receiver to allow my receiver to decode this format? I'm not requesting specific dates or timetables and understand that you cannot provide such information but I would like to have some idea as to whether I should keep the PS3 in my system or replace it with a newer stand-alone from a competitor that implements this functionality. Any light you can shed on this issue will be very helpful.

And the non-answer:

Dear Sir or Madam,

I am sorry to hear that you are experiencing problems with your product. Unfortunately, Sony Direct Customer Care representatives do not have the detailed technical knowledge to diagnose and troubleshoot your product.

For technical assistance with the PlayStation 2, PS One, or PSP in the U.S. & Canada, please contact SCEA Consumer Service at 1-800-345-SONY (7669) Monday - Saturday 6:00 AM - 8:00 PM PST and Sunday 7:00 - AM 6:30 PM PST.

Please let me know if you have any further questions.

Thank you for choosing Sony Style!

Belinda Alva,
Sony Direct Customer Care
www.sonystyle.com

I asked a question regarding the PS3. Sony not only misinterpreted the question, presuming I has having trouble when it seems quite clear to me that I inferred no such thing, but also responded with a number to call regarding issues with PS2, PS1 and PSP products but made no mention whatsoever of the PS3 which is the only Sony product to which I referred in my original question.

That was helpful.