iTunes Extras no longer working on my PC

[Ernest Rister]

Went to check out the iTunes Extras for Spider-Man: Across the Spider-Verse after watching the film on my HP Envy PC laptop...the movie played fine, the Extras Menu loaded fine, but when I selected the commentary, I was taken to a dark screen, and...nothing.

Exited, tried the next feature on the list...nothing. Tried the third...nothing. So, next tried The Fabelmans. Same exact thing. Tried Casablanca. Nothing. Scrolled all the way down to titles I've owned since 2007. Nothing.

The movies all play...the iItunes Extras menu page loads fine...they just have stopped working.

Chatted with customer support agent from India, seemed to have no idea what I was talking about.

Any thoughts? I'd appreciate it. One of the final recommendations was to uinstall and re-install iTunes, but if I do that, I'm afraid I'd lose all my music playlists.

Running 12.12.9.4., Windows 11, up to date.

[-Gonzo-]

With Windows 11 doesn’t that now have the Apple TV app in the Microsoft Store?
You could try downloading that and see if it works that way.

[Ernest Rister]

Yikes...Apple TV App install warning states iTunes will no longer work once installed. I appreciate the help, but that's not an option I can use.

I'm going to assume a Windows update or an iTunes update or both or some other software update is what happened.

[mauri123900]

I suffer the same in my Windows 10, the itunes extra in the majority of my movies doesn't work. Only a black screen with "Live broadcast" at the bottom of the player. Some of my itunes extra still work, I guess it's a general bug, I hope it will be fixed next month.

[BlueRagtop]

I just tried a random sampling of iTunes Extras on my Windows 10 PC.

Extras play

Spider-Man
The Dark Knight
Blade Runner 2049
Thor: Ragnarok
The Little Mermaid
The Bridge on the River Kwai

Extras don't play

Casablanca
The Matrix
Into the Spider-Verse
Bullet Train
The Batman
Batman: The Long Halloween

Extras do & don't play

Mad Max: Fury Road (The Black & Chrome Edition plays; the rest don't)


I have no idea what is going on.

[CahiersDu4K]

Guys did you heard about a thing called physical media?

[BlueRagtop]

Originally Posted by CahiersDu4K

Guys did you heard about a thing called physical media?

Ever hear of something called Digital Copies?

I own everything I mentioned on physical media.

[steve_dave]

Originally Posted by CahiersDu4K

Guys did you heard about a thing called physical media?

You purposely came into a subsection called iTunes in a section called Digital Movies to threadcrap about physical media.

[mauri123900]

September and still itunes extra doesn't work on windows, that's weird.