Gray Line down the middle of my Aquos - Blu-ray Forum

PEDXING · 02-14-2008, 06:54 PM

Hey everyone, I posted a few weeks ago asking about the PQ in The Rock because there was a very faint gray line going down the middle of the movie. I've since realized it is my screen. I saw it later watching Silent Hill on regular DVD and now it's everywhere, TV, Blu Ray, games, everything. It's a really faint line that becomes very apparent in bright colored solid backgrounds. Still subtle but since I know it's there I can't not see it!

Has anyone heard anything about this or better yet have any solutions? It's a 42 in Sharp Aquos, I got it Dec 06.

clyon · 02-14-2008, 06:56 PM

Call Sharp.... Is it still under warranty????

PEDXING · 02-14-2008, 07:06 PM

Thats the scary part, I'm pretty sure the warranty is one year, so it was up last month. I E-mailed Sharp a week ago now and have yet to hear back which is surprising cause they usually have awesome customer service. I'm kinda scared to call cause I don't want to hear that the warranty is up and I'm SOL. haha, weak I know.

Sonny · 02-14-2008, 07:40 PM

$h!t you need to get a hold of them ASAP!!! NO JOKE!! I think there was an issue with the Sharp Aquos so they should not be surprised

NewBluClu · 02-14-2008, 08:46 PM

Quote:

Originally Posted by PEDXING

Thats the scary part, I'm pretty sure the warranty is one year, so it was up last month. I E-mailed Sharp a week ago now and have yet to hear back which is surprising cause they usually have awesome customer service. I'm kinda scared to call cause I don't want to hear that the warranty is up and I'm SOL. haha, weak I know.

If you registered your tv, Sharp most likely extended your warranty 3 months. I registered mine over the phone and the rep told me that my warranty was extended. If yours was in fact expired just last month, I would still get them on the phone and tell them that tv had problems before the expiration and you couldn’t get in touch with them (just think of something). Sharp has one of the best customer service so they should be able to help. Good luck

PEDXING · 02-14-2008, 11:21 PM

Some good idea's, thanks very much. I'll post back when I have some news

savage1005 · 02-15-2008, 06:57 AM

your sharp has a banding problem. its a pretty common defect in sharp televisions. i bought a sharp and it had the problem so i got a samsung instead. if you look on the avsforum you can see pics and hear of the banding issues sharp lcds can have.

Spatula City · 02-15-2008, 07:39 AM

I had this problem about a year ago and returned it back to the dealer within a week. I consider myself lucky it happened because I like the Sony I got much, much better. I tell myself thats what I get for trying my first non-Sony tv ever.

PEDXING · 02-25-2008, 08:54 PM

Hey everyone! So I never got an E-mail back from Sharp from the initial E-mail I sent in. I called them finally about a week ago and was talking to a Customer Service rep, very kind and helpful as usual and he gave me instructions to take pictures of the unit and send it in. He eventually offered for me to sign up for whatever service plan thing would extend my warranty for three months at no extra charge whatever blah blah. Anyways he was looking at my information and realized I bought the TV in 2006 and my warranty had already expired so I was not eligible for the program and I should actually disregard the instructions to send in the pictures and he gave me the information to a local Sharp repair center. I thought I was screwed.

Since I already had the E-mail address and instructions I decided to try my luck. I sent in the pictures along with a note explaining how the problem started probably within a month of my warranty expiring and if I had known of the other program I would have joined but I didn't so I couldn't. I explained Sharp customer service has been very good to me so far and at a crucial situation like this, this is really where my impression of the company will be determined and I hope they prove me right. Low and behold I just got an E-mail saying they will replace my unit!! I am so happy because I bought the TV when I was working full time and now as a student repairing the unit would be a huge stress on my budget, but as a film student watching movies is kind of a huge deal to me.

Just thought I'd give everyone the update and thank you all again for the advice... So thanks!!!

aygie · 02-25-2008, 08:57 PM

Quote:

Originally Posted by PEDXING

Hey everyone! So I never got an E-mail back from Sharp from the initial E-mail I sent in. I called them finally about a week ago and was talking to a Customer Service rep, very kind and helpful as usual and he gave me instructions to take pictures of the unit and send it in. He eventually offered for me to sign up for whatever service plan thing would extend my warranty for three months at no extra charge whatever blah blah. Anyways he was looking at my information and realized I bought the TV in 2006 and my warranty had already expired so I was not eligible for the program and I should actually disregard the instructions to send in the pictures and he gave me the information to a local Sharp repair center. I thought I was screwed.

Since I already had the E-mail address and instructions I decided to try my luck. I sent in the pictures along with a note explaining how the problem started probably within a month of my warranty expiring and if I had known of the other program I would have joined but I didn't so I couldn't. I explained Sharp customer service has been very good to me so far and at a crucial situation like this, this is really where my impression of the company will be determined and I hope they prove me right. Low and behold I just got an E-mail saying they will replace my unit!! I am so happy because I bought the TV when I was working full time and now as a student repairing the unit would be a huge stress on my budget, but as a film student watching movies is kind of a huge deal to me.

Just thought I'd give everyone the update and thank you all again for the advice... So thanks!!!

Well done! I bet that was a relief. By the way what model was it?

PEDXING · 02-25-2008, 10:21 PM

It was a huge relief yeah, and it's a 42 Inch Sharp LC-42D62U

NewBluClu · 02-26-2008, 08:39 PM

Great! good customer service is priceless!!! are you going to get the same model?

CodySharp74 · 06-16-2008, 06:42 PM

I have the same issue with my Sharp Aquos Lc-42d62u. Faint black line down the center. Its a very common problem. The 2 panels are not perfectly secured together. The warranty is one year parts/one year labor for this TV.
Repairing the TV is not cost effective they usually send a replacement. This is a factory defect Sharp is trying to sweep under the rug. I will not buy sharp again.

robyoung · 10-09-2008, 06:27 AM

I had the same issue with my Sharp LC-42XD1E. Sharp replaced it quickly enough but with a refurbished piece of rubbish that switched itself all the time. The engineer then came to fix it and broke it completely so now I am without a TV.

As this seems to be a known problem before I purchased in Apr 07, I am going to demand a new one. What are my chances?

02-14-2008, 06:54 PM	#1
PEDXING Active Member Member since:Jan 2008 Location:CA	Gray Line down the middle of my Aquos Hey everyone, I posted a few weeks ago asking about the PQ in The Rock because there was a very faint gray line going down the middle of the movie. I've since realized it is my screen. I saw it later watching Silent Hill on regular DVD and now it's everywhere, TV, Blu Ray, games, everything. It's a really faint line that becomes very apparent in bright colored solid backgrounds. Still subtle but since I know it's there I can't not see it! Has anyone heard anything about this or better yet have any solutions? It's a 42 in Sharp Aquos, I got it Dec 06.

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02-14-2008, 06:56 PM	#2
clyon Special Member Member since:Feb 2007 Location:Just left of the Alpha Quadrant 4K collection:57 Blu-ray collection:824 Blu-ray reviews:8	Call Sharp.... Is it still under warranty????

02-14-2008, 07:06 PM	#3
PEDXING Active Member Member since:Jan 2008 Location:CA	Thats the scary part, I'm pretty sure the warranty is one year, so it was up last month. I E-mailed Sharp a week ago now and have yet to hear back which is surprising cause they usually have awesome customer service. I'm kinda scared to call cause I don't want to hear that the warranty is up and I'm SOL. haha, weak I know.

02-14-2008, 07:40 PM	#4
Sonny Blu-ray Ninja Member since:Aug 2007 Home Theater Gallery:8 Blu-ray reviews:6 Trading Score:1	$h!t you need to get a hold of them ASAP!!! NO JOKE!! I think there was an issue with the Sharp Aquos so they should not be surprised

02-14-2008, 11:21 PM	#6
PEDXING Active Member Member since:Jan 2008 Location:CA	Some good idea's, thanks very much. I'll post back when I have some news

02-15-2008, 06:57 AM	#7
savage1005 Member Member since:Jan 2008 Blu-ray collection:97	your sharp has a banding problem. its a pretty common defect in sharp televisions. i bought a sharp and it had the problem so i got a samsung instead. if you look on the avsforum you can see pics and hear of the banding issues sharp lcds can have.

02-15-2008, 07:39 AM	#8
Spatula City Member Member since:Mar 2007 Location:Singapore Blu-ray collection:108	I had this problem about a year ago and returned it back to the dealer within a week. I consider myself lucky it happened because I like the Sony I got much, much better. I tell myself thats what I get for trying my first non-Sony tv ever.

02-25-2008, 08:54 PM	#9
PEDXING Active Member Member since:Jan 2008 Location:CA	Hey everyone! So I never got an E-mail back from Sharp from the initial E-mail I sent in. I called them finally about a week ago and was talking to a Customer Service rep, very kind and helpful as usual and he gave me instructions to take pictures of the unit and send it in. He eventually offered for me to sign up for whatever service plan thing would extend my warranty for three months at no extra charge whatever blah blah. Anyways he was looking at my information and realized I bought the TV in 2006 and my warranty had already expired so I was not eligible for the program and I should actually disregard the instructions to send in the pictures and he gave me the information to a local Sharp repair center. I thought I was screwed. Since I already had the E-mail address and instructions I decided to try my luck. I sent in the pictures along with a note explaining how the problem started probably within a month of my warranty expiring and if I had known of the other program I would have joined but I didn't so I couldn't. I explained Sharp customer service has been very good to me so far and at a crucial situation like this, this is really where my impression of the company will be determined and I hope they prove me right. Low and behold I just got an E-mail saying they will replace my unit!! I am so happy because I bought the TV when I was working full time and now as a student repairing the unit would be a huge stress on my budget, but as a film student watching movies is kind of a huge deal to me. Just thought I'd give everyone the update and thank you all again for the advice... So thanks!!!

02-25-2008, 10:21 PM	#11
PEDXING Active Member Member since:Jan 2008 Location:CA	It was a huge relief yeah, and it's a 42 Inch Sharp LC-42D62U

02-26-2008, 08:39 PM	#12
NewBluClu Member Member since:Feb 2008 Location:NYC	Great! good customer service is priceless!!! are you going to get the same model?

06-16-2008, 06:42 PM	#13
CodySharp74 New Member Member since:Jun 2008	I have the same issue with my Sharp Aquos Lc-42d62u. Faint black line down the center. Its a very common problem. The 2 panels are not perfectly secured together. The warranty is one year parts/one year labor for this TV. Repairing the TV is not cost effective they usually send a replacement. This is a factory defect Sharp is trying to sweep under the rug. I will not buy sharp again.

10-09-2008, 06:27 AM	#14
robyoung New Member Member since:Oct 2008	I had the same issue with my Sharp LC-42XD1E. Sharp replaced it quickly enough but with a refurbished piece of rubbish that switched itself all the time. The engineer then came to fix it and broke it completely so now I am without a TV. As this seems to be a known problem before I purchased in Apr 07, I am going to demand a new one. What are my chances?

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