Help Blu-ray brothers

[topdolla69]

Last week, after the craptastic update, many people did not see any changes. In my case, I saw a big change. The update made my PS3 no longer recognize any type of disk. I need some help from anyone out there that has an email or phone number to someone from consumer affairs, because I am going to be doing some heavy complaining and I need to do it to the right people. I already called and emailed consumer services, but they are about as useful as an a$$hole on my elbow. I need to contact bigger people than them. Thanx brothers.

[WriteSimply]

I find the SCEA is quite helpful. If it's still under warranty, they'll send you a new one.


fuad

[topdolla69]

Originally Posted by WriteSimply

I find the SCEA is quite helpful. If it's still under warranty, they'll send you a new one.


fuad

They are helpful to an extent, but I want to discuss with them things that the consumer services can't help with. they want me to send snail-mail to the consumer affairs, but I dont want a pen pal, I want help.

[dk3dknight]

Originally Posted by topdolla69

Last week, after the craptastic update, many people did not see any changes. In my case, I saw a big change. The update made my PS3 no longer recognize any type of disk. I need some help from anyone out there that has an email or phone number to someone from consumer affairs, because I am going to be doing some heavy complaining and I need to do it to the right people. I already called and emailed consumer services, but they are about as useful as an a$$hole on my elbow. I need to contact bigger people than them. Thanx brothers.

DO NOT UNDER ANY CIRCUMSTANCE EMAIL SCEAS CUSTOMER SERVICE

THEY SUCK BADLY!!!!

okay instead call them up and talk to them, the folks at sceas email farm do alot of copying and pasting and usually do not read the email in full.

[Icemage]

Originally Posted by topdolla69

They are helpful to an extent, but I want to discuss with them things that the consumer services can't help with. they want me to send snail-mail to the consumer affairs, but I dont want a pen pal, I want help.

This is bizarrely vague. Why haven't you just called Sony Customer Service and have them ship you a box to get your PS3 repaired? Is your unit out of warranty or something?

[topdolla69]

Originally Posted by Icemage

This is bizarrely vague. Why haven't you just called Sony Customer Service and have them ship you a box to get your PS3 repaired? Is your unit out of warranty or something?

yea, it is vague. ok, I'll tell you guys what the deal is. I had a psp that out of nowhere, got ****** up right after an update. then last week the same crap again with the PS3. I am trying to speak to consumer affairs because this is crazy that I have to be out without my systems for a month because they put out ****** up updates. I thought I should get some kind of compensation. The f-ups were completely their fault, i didnt turn off the systems while updating or anything like that, I didnt mod the systems. yes, I am trying to squeeze something out of the deal.

[topdolla69]

Oh, btw, I did call them and they told me to snail-mail consumer affairs.

[Icemage]

Sorry, but I'm afraid I don't believe you. Either you were abusive to them on the telephone or you're hiding something, because most of the cases I've heard of where people needed to send units for repairs, they usually got the boxes shipped to them within a couple of days, and had their units back within a week.

So what part of the conversation are you not telling us about?

[topdolla69]

Originally Posted by Icemage

Sorry, but I'm afraid I don't believe you. Either you were abusive to them on the telephone or you're hiding something, because most of the cases I've heard of where people needed to send units for repairs, they usually got the boxes shipped to them within a couple of days, and had their units back within a week.

So what part of the conversation are you not telling us about?

I told u everything detective dan. If you read above, it is not the return that I am having a problem with. I am trying to get some sort of compensation for having my ps3 and my psp gone for sony's **** ups. like free swag or something. I remember sega sent my brother a free game when his sega cd was ****** up.

[Shin-Ra]

Sounds like you think everybody owes you something, don't think you're going to get much sympathy here.