Disney, Who helped me

[lateralus85]

Everyone loves to hear stories when a large company helps one person out. To those who wish to read, here is another.

My first two blu rays I ever bought was POTC1 and 2. I bought them thirty minutes before I purchased the PS3. A few months or less later, there was an article and possibly on this site, suggesting that there will be an exchange program for POTC1 movie, which had a framing issues. The problem was that the exchange program at that time, did not mention of any indication that they will help those who lived outside America and Canada. I search for any information on how I could get the exchange disc to Australia, but my research failed.

So I sent an email to Disney.

A few weeks later, I got a reply

Thank you for the e-mail regarding yourPirates 1 BD. We are concerned about your inquiry and would like an opportunity to address this issue with greater detail. We are currently researching the issues that you are describing. We ask that you please send us your full mailing address and phone number so that we may contact you as soon as we have a resolution.

If you have any other questions you may also contact us at 1-800-723-4763, Monday's 9:30-7:30 and Tuesday through Friday 9:30-6:30 CST

Thank you,

Walt Disney Home Entertainment Technical Support

I replied back with the appropriate details.

Few weeks later, I recieve another email.

Thank you for the email. We have received your contact information and will be contacting you as soon as we have a resolution for this issue.

If you have any other questions please reply with history to this email.

Thank you for your patience.

Walt Disney Home Entertainment Technical Support

Two months went by, and I heard nothing more. Around two weeks ago, I sent another email to Disney, but never received a reply, and I started to fret.

But today I came home, and there was a parcel for me. 'Did I buy something? No', 'Maybe I won something!' I said to myself. I had no idea what was in this parcel, and it was sent from America.
In all honesty I totally forgot about POTC. Then I opened the parcel, and there it was, the replacement disc.

I sent no receipt or any other proof of purchase, not even the store on where I bought the disc, or the date, nothing at all. This to me shows a lot about the character of Disney. They have set the benchmark in blu ray quality, and it feels damn good to be helped this way.


So this is me sharing the love.