PowerDVD 8 Ultra will not play Disney disks - Blu-ray Forum

johnson3939426 · 05-25-2008, 01:17 AM

I have installed PowerDVD 8 Ultra and the system freezes when I try to play a disk from Disney. Cyberlink had me update my drivers, install a patch and do a manual uninstall then reinstall. PowerDvd will play other dvd fine. Can anyone advise or confirm a problem?

dadkins · 05-25-2008, 02:51 AM

Which Disney discs?

w_tanoto · 05-26-2008, 12:08 AM

Quote:

Originally Posted by johnson3939426

I have installed PowerDVD 8 Ultra and the system freezes when I try to play a disk from Disney. Cyberlink had me update my drivers, install a patch and do a manual uninstall then reinstall. PowerDvd will play other dvd fine. Can anyone advise or confirm a problem?

could you be more specific? specs of your computer, the disc, etc.

johnson3939426 · 05-26-2008, 05:19 AM

Any (3 different) Disney disks.
AMD 64X2 Dual Core 6400+, 3.2 GHz, nVidia 8800 GTS, 4GB Kinston DDR2, HT Claro Asus M2N32-SLI Deluxe BIOS 1802,

pseudomaniac · 05-26-2008, 12:08 PM

Something that couldn't hurt to try would be checking the firmware for your drive and making sure it's the most current. It seems the majority of (if not all of) the problems with PC Playback are all software related.

Software

1. Video card drivers - download from NVIDIA - not the OEM and definitely don't use the drivers that shipped with the card.

2. Motherboard chipset drivers - download from the chipset manufacturer.

3. DirectX - update and ensure you're at most current. Alot of Windows media extensions make calls to these APIs regardless if you are using anything that's really "DirectX" or not.

4. This normally starts the flames, but in my 20+ years of building and tinkering with PC stuff, I have never encountered an AMD box that worked the way it was supposed to....always glitches, and normally there were software workarounds to process around the problem in architecture design. There's a reason corporations and industry are 99.9% Intel houses on their Windoze and Linux boxes....

5. The shiny side of the disc goes down - the painted side stays up.

prerich · 05-26-2008, 12:23 PM

Quote:

Originally Posted by johnson3939426

Any (3 different) Disney disks.
AMD 64X2 Dual Core 6400+, 3.2 GHz, nVidia 8800 GTS, 4GB Kinston DDR2, HT Claro Asus M2N32-SLI Deluxe BIOS 1802,

What O/S are you using? Are you using a 64 bit or 32 bit. What version of PowerDVD are you using - are you using the OEM (the one that came with the player) or are you using the full version bought directly from Cyberlink?

syncguy · 05-26-2008, 12:23 PM

Quote:

Originally Posted by johnson3939426

I have installed PowerDVD 8 Ultra and the system freezes when I try to play a disk from Disney. Cyberlink had me update my drivers, install a patch and do a manual uninstall then reinstall. PowerDvd will play other dvd fine. Can anyone advise or confirm a problem?

Run PowerDVD Cyberlink BD Advisor. This will check the system for compatibility. It is a free download from cyberlink.com.

johnson3939426 · 05-26-2008, 03:47 PM

Vista Ultimate 32bit, I am using PowerDVD 8 Ultra downloaded directly from Cyberlink on May 17, 2008. The disk will start and play the previews and then it becomes "Non-responsive". The same thing happens when "Top Menu" is selected. Drivers have been updated with the latest I can locate.

Mibs · 05-26-2008, 08:29 PM

Well I'm not sure of a solution but I do know I played National Treasure 2 no problem just the other day with PowerDVD 8 Ultra.

R3DRUM · 05-26-2008, 08:32 PM

It works like a dream for me with all the disney titles i own, sorry about your misfortune but i don't think its a PowerDvd issue but then again i could be wrong.

prerich · 05-26-2008, 10:54 PM

Quote:

Originally Posted by johnson3939426

Vista Ultimate 32bit, I am using PowerDVD 8 Ultra downloaded directly from Cyberlink on May 17, 2008. The disk will start and play the previews and then it becomes "Non-responsive". The same thing happens when "Top Menu" is selected. Drivers have been updated with the latest I can locate.

Your system "should" play them fine. Have your ever considered trying WinDVD 9 Plus BD? I've never had a glitch with it.

johnson3939426 · 05-27-2008, 01:20 AM

I think it must be some small conflict with my paticular system. I loaded PowerDVD 8 on a XP machine and all seems to function. I would like to fix the problem instead of just discarding the program. If anyone has any sugestions I would like to hear them.
You say "the shiny side goes down" I would think all the information would spill out of all the tiny holes in the disk......go figure. Thanks for the input.

pseudomaniac · 05-27-2008, 10:35 AM

The next thing to look at would be any other media programs on your system that might be conflicting with the playback software.

You might unload quicktime, real player, VLC, etc. and do a reinstall of the DVD Playback software - maybe something was hogging a resource?

There's a free little app readily available called "procexp". Think of it as the windows task manager, but on steroids, where it can show you every program running on your system at any point in time, in addition to showing you all the files and calls that program is trying to make in realtime (and the system resouces occupied by each event). You might be able to chase down your problem event in this fashion.

Have you checked your system error logs yet immediately after this offucrs? If it's having a recognizable failure when this is occuring - there may be data to help you isolate the problem there as well.

And btw....generally when finishing a statement with "

" - you might take in to consideration the sarcasm factor........

Obiit · 05-27-2008, 12:26 PM

Quote:

Originally Posted by johnson3939426

Drivers have been updated with the latest I can locate.

Have you got an SLI rig? the motherboard is so wondering if you have and that may be the problem? Also try seeing if there is a BIOS update as i had a problem recently with Linux seeing the DVD drive i had and a BIOS update fixed it (it too was an ASUS board).

HTH

maxmcleod · 05-27-2008, 01:23 PM

Did you try turning off DEP for powerdvd?

Disney discs use the dynamic loading features that DEP likes to error out on

maxmcleod · 05-27-2008, 02:21 PM

https://forum.blu-ray.com/showthread.php?t=46536&page=2
this shows how to turn of dep bout halfway down the page

maxmcleod · 06-02-2008, 07:08 PM

was this solved?

w_tanoto · 06-02-2008, 08:27 PM

Quote:

Originally Posted by maxmcleod

Did you try turning off DEP for powerdvd?

Disney discs use the dynamic loading features that DEP likes to error out on

seems that I now have problem with Disney BD: National Treasure - and pirates 3. It plays fine in WinDVD 9 Plus BD with lowered resolution though.

05-25-2008, 01:17 AM	#1
johnson3939426 New Member Member since:May 2008	PowerDVD 8 Ultra will not play Disney disks I have installed PowerDVD 8 Ultra and the system freezes when I try to play a disk from Disney. Cyberlink had me update my drivers, install a patch and do a manual uninstall then reinstall. PowerDvd will play other dvd fine. Can anyone advise or confirm a problem?

05-26-2008, 05:19 AM	#4
johnson3939426 New Member Member since:May 2008	Any (3 different) Disney disks. AMD 64X2 Dual Core 6400+, 3.2 GHz, nVidia 8800 GTS, 4GB Kinston DDR2, HT Claro Asus M2N32-SLI Deluxe BIOS 1802, Last edited by johnson3939426; 05-26-2008 at 05:25 AM. Reason: Added system spec

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05-25-2008, 02:51 AM	#2
dadkins Blu-ray Samurai Member since:Jan 2007 Location:Hercules, CA Blu-ray collection:35 Blu-ray reviews:2	Which Disney discs?

05-26-2008, 12:08 PM	#5
pseudomaniac Member Member since:May 2008 Location:Cincinnati	Something that couldn't hurt to try would be checking the firmware for your drive and making sure it's the most current. It seems the majority of (if not all of) the problems with PC Playback are all software related. Software 1. Video card drivers - download from NVIDIA - not the OEM and definitely don't use the drivers that shipped with the card. 2. Motherboard chipset drivers - download from the chipset manufacturer. 3. DirectX - update and ensure you're at most current. Alot of Windows media extensions make calls to these APIs regardless if you are using anything that's really "DirectX" or not. 4. This normally starts the flames, but in my 20+ years of building and tinkering with PC stuff, I have never encountered an AMD box that worked the way it was supposed to....always glitches, and normally there were software workarounds to process around the problem in architecture design. There's a reason corporations and industry are 99.9% Intel houses on their Windoze and Linux boxes.... 5. The shiny side of the disc goes down - the painted side stays up.

05-26-2008, 03:47 PM	#8
johnson3939426 New Member Member since:May 2008	Vista Ultimate 32bit, I am using PowerDVD 8 Ultra downloaded directly from Cyberlink on May 17, 2008. The disk will start and play the previews and then it becomes "Non-responsive". The same thing happens when "Top Menu" is selected. Drivers have been updated with the latest I can locate.

05-26-2008, 08:29 PM	#9
Mibs Junior Member Member since:May 2008	Well I'm not sure of a solution but I do know I played National Treasure 2 no problem just the other day with PowerDVD 8 Ultra.

05-26-2008, 08:32 PM	#10
R3DRUM Member Member since:Feb 2008 Blu-ray collection:106 Blu-ray reviews:1	It works like a dream for me with all the disney titles i own, sorry about your misfortune but i don't think its a PowerDvd issue but then again i could be wrong.

05-27-2008, 01:20 AM	#12
johnson3939426 New Member Member since:May 2008	I think it must be some small conflict with my paticular system. I loaded PowerDVD 8 on a XP machine and all seems to function. I would like to fix the problem instead of just discarding the program. If anyone has any sugestions I would like to hear them. You say "the shiny side goes down" I would think all the information would spill out of all the tiny holes in the disk......go figure. Thanks for the input.

05-27-2008, 10:35 AM	#13
pseudomaniac Member Member since:May 2008 Location:Cincinnati	The next thing to look at would be any other media programs on your system that might be conflicting with the playback software. You might unload quicktime, real player, VLC, etc. and do a reinstall of the DVD Playback software - maybe something was hogging a resource? There's a free little app readily available called "procexp". Think of it as the windows task manager, but on steroids, where it can show you every program running on your system at any point in time, in addition to showing you all the files and calls that program is trying to make in realtime (and the system resouces occupied by each event). You might be able to chase down your problem event in this fashion. Have you checked your system error logs yet immediately after this offucrs? If it's having a recognizable failure when this is occuring - there may be data to help you isolate the problem there as well. And btw....generally when finishing a statement with " " - you might take in to consideration the sarcasm factor........

05-27-2008, 01:23 PM	#15
maxmcleod Active Member Member since:Mar 2008 Blu-ray collection:147 Blu-ray reviews:4 Trading Score:4	Did you try turning off DEP for powerdvd? Disney discs use the dynamic loading features that DEP likes to error out on

05-27-2008, 02:21 PM	#16
maxmcleod Active Member Member since:Mar 2008 Blu-ray collection:147 Blu-ray reviews:4 Trading Score:4	https://forum.blu-ray.com/showthread.php?t=46536&page=2 this shows how to turn of dep bout halfway down the page

06-02-2008, 07:08 PM	#17
maxmcleod Active Member Member since:Mar 2008 Blu-ray collection:147 Blu-ray reviews:4 Trading Score:4	was this solved?

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