Columbia house problem - Blu-ray Forum

drb124 · 10-01-2008, 02:56 PM

It seems all of my preorders have been thrown into duplicate orders, but I am now being charged full price for every single one, even if it showed up for free when I originally ordered. The customer service guy was a real prick and told I'd have to pay shipping on all the free titles as well. I was also told that I could not get preorders for free titles and that they would not go through as free. He said that he was unable to see these duplicate orders and that I was wrong because I couldn't see the master account record. Is there anything I can do? I am thinking about just cancelling most of my orders

thedarkangel1975 · 10-01-2008, 03:10 PM

Columbia House and BMG are pricks. They are owned by the same people. I will tell people to totally avoid both. I accidentally order a cd by mistake that I already had, but they process so fast they could not cancel the order, they told me just to refuse it. I did and they claim I still had to pay shipping and handling. I call them, laughed at them and informed them that their web site states that if I do not open and refuse I will not be charged shipping and handling. They reluctantly credited my account. I quickly got of the club and will never go back.
I say cancel your whole order. Buy what you have to fulfil your membership and cancel your account. I rather deal with the mob or the IRS than them.

drb124 · 10-01-2008, 03:31 PM

well on my third call I finally got someone who was not incompetent. The previous woman had tried to cancel all of my preorders when I actually requested to cancel only 3 of them. The lady I talked to last finally told me that they could credit me for the ones that had shown up as free originally.

ArieS · 10-01-2008, 05:29 PM

Quote:

Originally Posted by thedarkangel1975

I rather deal with the mob or the IRS than them.

Aren't they the same?

Pelican170 · 10-01-2008, 05:37 PM

Quote:

Originally Posted by thedarkangel1975

Columbia House and BMG are pricks. They are owned by the same people. I will tell people to totally avoid both. I accidentally order a cd by mistake that I already had, but they process so fast they could not cancel the order, they told me just to refuse it. I did and they claim I still had to pay shipping and handling. I call them, laughed at them and informed them that their web site states that if I do not open and refuse I will not be charged shipping and handling. They reluctantly credited my account. I quickly got of the club and will never go back.
I say cancel your whole order. Buy what you have to fulfil your membership and cancel your account. I rather deal with the mob or the IRS than them.

Theres an easy solution to this. When they send me a movie when i forget to decline the monthly directors selection, i simply take the package, cross out my name and address and write "return to sender". Ive done this about 10 times at least and works every time. once they receive it, they credit the amount back to your CC and pay nothing to get it back to them.

Chris60119 · 10-01-2008, 06:02 PM

I'm still trying to find the link to order Blu-rays from Columbia House. Anyone?

fsavoie · 10-01-2008, 06:17 PM

Quote:

Originally Posted by frettless5

I'm still trying to find the link to order Blu-rays from Columbia House. Anyone?

I guess you mean you want to sign it with the blu-ray offer?

go to columbiahouse web site on dvd and use the search option with blu-ray (note that it is not every movie that have blu-ray in the title, so you might want to search the movie you are interested to see if a blu-ray edition is available

Clark Kent · 10-01-2008, 10:32 PM

Quote:

Originally Posted by frettless5

I'm still trying to find the link to order Blu-rays from Columbia House. Anyone?

If you want to sign up for only the BD club, you need to call them up as they haven't put that out on the website yet. If you want to do a regular dvd club membership (which after your initial dvds can be used for BDs), just sign up normally and they will appear on the member's website. Check out DVDtalk for more information.

thedarkangel1975 · 10-01-2008, 10:41 PM

Quote:

Originally Posted by Pelican170

Theres an easy solution to this. When they send me a movie when i forget to decline the monthly directors selection, i simply take the package, cross out my name and address and write "return to sender". Ive done this about 10 times at least and works every time. once they receive it, they credit the amount back to your CC and pay nothing to get it back to them.

Pelican I did this and still had to fight with them to credit me the shipping and handling. I had to paste a copy of their web page in an email I sent them to prove they do this.

raven1138 · 10-03-2008, 05:11 PM

does anyone have the #?

drb124 · 10-03-2008, 05:21 PM

Their customer service is 1-800-262-2001. Just select the place an order option and you can talk to a live person.

Pelican170 · 10-03-2008, 05:50 PM

Quote:

Originally Posted by thedarkangel1975

Pelican I did this and still had to fight with them to credit me the shipping and handling. I had to paste a copy of their web page in an email I sent them to prove they do this.

Wow really? ive honestly done it like 10 times and have never had a problem. I dont even call them or anything, just send it back and let them deal with it. Maybe cuz ive already finished my contract?

Pelican170 · 10-16-2008, 01:39 PM

I just wanted to say, that Columbia House Sucks!!! I ordered two movies for the BOGO a while ago, still havent received either and now they say their standard shipping could take up to 4 weeks to receive, just crazy. I ordered Risky Business and 1408. They waited to ship Risky Business with 1408, cancelled Risky Business on me, then restated it in the order. Its just all messy, im cancelling my membership with them once I receive these, just thought you all might wanna know lol.

Moefiz · 10-16-2008, 01:51 PM

I did this back in the day when they were doing the CD's offers...had tons a problem with them.I learned my lesson then.They can keep there special 1 cent offer or what ever it is now.If you are not on top of them when they mail stuff out to you they can get ya.

Pelican170 · 10-16-2008, 01:52 PM

Quote:

Originally Posted by Moefiz

I did this back in the day when they were doing the CD's offers...had tons a problem with them.I learned my lesson then.They can keep there special 1 cent offer or what ever it is now.If you are not on top of them when they mail stuff out to you they can get ya.

yea really, its crazy...

InfectedStranger · 10-16-2008, 06:55 PM

Everybody has some problem with Colombia House, but everyone just continues to buy from them. If you have such a problem with them, then stop ordering from them.

Pelican170 · 10-16-2008, 07:17 PM

Quote:

Originally Posted by InfectedStranger

Everybody has some problem with Colombia House, but everyone just continues to buy from them. If you have such a problem with them, then stop ordering from them.

Thats right, and why im cancelling my membership once i receive these two...

TokyoLee · 06-11-2010, 05:38 AM

CH is really getting me mad.
I Pre-Ordered From Paris With Love (Blu-ray) and i get a Email from them saying
"Your ordered is temporarily out of stock. We are expecting a new supply in a few months" Months??!!?? Are you kidding me ?? Also the CH Bonus Points I have 24 and dont know how to use them,It saying at the checkout there will be something on that page that says Redeem points and I go and Nothing. CH !!

How do I use the points?

10-01-2008, 02:56 PM	#1
drb124 Blu-ray Ninja Top contributor Member since:Apr 2007 Location:US Home Theater Gallery:3 4K collection:- Blu-ray collection:- DVD collection:- Digital collection:- Prime collection:- Blu-ray reviews: 4 Trading Score:402	Columbia house problem It seems all of my preorders have been thrown into duplicate orders, but I am now being charged full price for every single one, even if it showed up for free when I originally ordered. The customer service guy was a real prick and told I'd have to pay shipping on all the free titles as well. I was also told that I could not get preorders for free titles and that they would not go through as free. He said that he was unable to see these duplicate orders and that I was wrong because I couldn't see the master account record. Is there anything I can do? I am thinking about just cancelling most of my orders

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10-01-2008, 03:10 PM	#2
thedarkangel1975 Blu-ray Guru Top contributor Member since:Jun 2008 Location:Pennsylvania 4K collection:34 Blu-ray collection:374 DVD collection:12 Digital collection:357 Blu-ray reviews: 1	Columbia House and BMG are pricks. They are owned by the same people. I will tell people to totally avoid both. I accidentally order a cd by mistake that I already had, but they process so fast they could not cancel the order, they told me just to refuse it. I did and they claim I still had to pay shipping and handling. I call them, laughed at them and informed them that their web site states that if I do not open and refuse I will not be charged shipping and handling. They reluctantly credited my account. I quickly got of the club and will never go back. I say cancel your whole order. Buy what you have to fulfil your membership and cancel your account. I rather deal with the mob or the IRS than them.

10-01-2008, 03:31 PM	#3
drb124 Blu-ray Ninja Top contributor Member since:Apr 2007 Location:US Home Theater Gallery:3 4K collection:- Blu-ray collection:- DVD collection:- Digital collection:- Prime collection:- Blu-ray reviews: 4 Trading Score:402	well on my third call I finally got someone who was not incompetent. The previous woman had tried to cancel all of my preorders when I actually requested to cancel only 3 of them. The lady I talked to last finally told me that they could credit me for the ones that had shown up as free originally.

10-01-2008, 06:02 PM	#6
Chris60119 Blu-ray Ninja Member since:May 2008 Location:Savannah GA Blu-ray collection:850 DVD collection:1 Blu-ray reviews: 35	I'm still trying to find the link to order Blu-rays from Columbia House. Anyone?

10-03-2008, 05:11 PM	#10
raven1138 Active Member Member since:Apr 2008 Location:Carlsbad, CA Home Theater Gallery:10 Blu-ray collection:494 Blu-ray reviews:2	does anyone have the #?

10-03-2008, 05:21 PM	#11
drb124 Blu-ray Ninja Top contributor Member since:Apr 2007 Location:US Home Theater Gallery:3 4K collection:- Blu-ray collection:- DVD collection:- Digital collection:- Prime collection:- Blu-ray reviews: 4 Trading Score:402	Their customer service is 1-800-262-2001. Just select the place an order option and you can talk to a live person.

10-16-2008, 01:39 PM	#13
Pelican170 Blu-ray Samurai Member since:Jul 2007 Location:Newtown, CT 4K collection:127 Blu-ray collection:735 DVD collection:256 Trading Score:13	I just wanted to say, that Columbia House Sucks!!! I ordered two movies for the BOGO a while ago, still havent received either and now they say their standard shipping could take up to 4 weeks to receive, just crazy. I ordered Risky Business and 1408. They waited to ship Risky Business with 1408, cancelled Risky Business on me, then restated it in the order. Its just all messy, im cancelling my membership with them once I receive these, just thought you all might wanna know lol.

10-16-2008, 01:51 PM	#14
Moefiz Blu-ray Knight Member since:Jul 2007 Blu-ray collection:288 DVD collection:20 Blu-ray reviews: 15 Trading Score:70	I did this back in the day when they were doing the CD's offers...had tons a problem with them.I learned my lesson then.They can keep there special 1 cent offer or what ever it is now.If you are not on top of them when they mail stuff out to you they can get ya.

10-16-2008, 06:55 PM	#16
InfectedStranger Banned Member since:Oct 2008 Blu-ray collection:62	Everybody has some problem with Colombia House, but everyone just continues to buy from them. If you have such a problem with them, then stop ordering from them.

06-11-2010, 05:38 AM	#18
TokyoLee Blu-ray Guru Member since:Oct 2009 Location:New York Blu-ray collection:141 DVD collection:36 Blu-ray reviews:3 Trading Score:9	CH is really getting me mad. I Pre-Ordered From Paris With Love (Blu-ray) and i get a Email from them saying "Your ordered is temporarily out of stock. We are expecting a new supply in a few months" Months??!!?? Are you kidding me ?? Also the CH Bonus Points I have 24 and dont know how to use them,It saying at the checkout there will be something on that page that says Redeem points and I go and Nothing. CH !! How do I use the points?

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