Batman 20th Anniversary Digital Copy Problem

[johnnyblackout22]

Got the "The code you entered does not seem to be a valid code" message when i went to try and upload it to my itunes. I emailed support on the the back of the sleeve. I was just curious if anyone else got an invalid code

[Stu123]

Originally Posted by johnnyblackout22

Got the "The code you entered does not seem to be a valid code" message when i went to try and upload it to my itunes. I emailed support on the the back of the sleeve. I was just curious if anyone else got an invalid code

if you live in the uk you wont be able to get the film to your ipod as you need an american itunes account.Also never type the code in before the actual release date of the film as it wont work and count as an attempt to use it and theyre only valid once.Ive had trouble with the matrix digibook code it just said not valid and i emailed warner and they gave me a new code theyve also reset a code for me before so hopefully theyll do same for you.

[mytran80]

gosh they really make it difficult for us lol...

[MaCruz]

I have the same damn problem too. I exchanged my movie at moviestop, and my 2nd copy still did not work. I emailed WB, and waiting for a response.

[NL197]

Same problem here, in Canada.

[MaCruz]

Dear customer, Thank you for your interest in redeeming the iTunes Digital Copy of Batman: The 20th Anniversary. Unfortunately, a new code will be needed in order to redeem the iTunes Digital Copy, so we request that you try this feature again soon, after the new codes become available. We apologize for the inconvenience and thank you in advance for your patience. DIGITAL COPY SUPPORT

So does this mean my code is still good or should I try again?

I emailed them that question.

[neo_reloaded]

Originally Posted by macruz19

Dear customer, Thank you for your interest in redeeming the iTunes Digital Copy of Batman: The 20th Anniversary. Unfortunately, a new code will be needed in order to redeem the iTunes Digital Copy, so we request that you try this feature again soon, after the new codes become available. We apologize for the inconvenience and thank you in advance for your patience. DIGITAL COPY SUPPORT

So does this mean my code is still good or should I try again?

I emailed them that question.

Their first response seems to be saying that the code you have is invalid, and needs to be replaced with a new code before you can try again. From the looks of this thread (and similar ones at other forums), this is a widespread forum and WB has some fixing to do on their end.

[johnnyblackout22]

Originally Posted by macruz19

Dear customer, Thank you for your interest in redeeming the iTunes Digital Copy of Batman: The 20th Anniversary. Unfortunately, a new code will be needed in order to redeem the iTunes Digital Copy, so we request that you try this feature again soon, after the new codes become available. We apologize for the inconvenience and thank you in advance for your patience. DIGITAL COPY SUPPORT

So does this mean my code is still good or should I try again?

I emailed them that question.

I got the same email back. Very vague if you ask me. Do you think none of the codes work?

I emailed back and asked if they'll be send ing me a new code

[MaCruz]

Originally Posted by johnnyblackout22

I got the same email back. Very vague if you ask me. Do you think none of the codes work?

I emailed back and asked if they'll be send ing me a new code

I emailed them back as well. I returned my 1st movie, for a 2nd one, and both of them does not work.

[Joe Cain]

Had DC issues, contacted customer support, got the same email. Replied with a query for clarification...

Curious: has anyone had an unqualified success with their DC yet?

[Eagle_23]

Originally Posted by NL197

Same problem here, in Canada.

+1

[Rhylliam]

Hot damn, these digital copies are a huge pain no matter how you look at it.

[Joe Cain]

This is the first one with which I've had any issues.

[MaCruz]

yup, my 1st problem with a DC.

[Joe Cain]

Warner's response to my second email:

Hello,

The replacement codes should be available on our website in a week's time and you can submit the old code on the website to obtain a new one.

Thanks!

DIGITAL COPY SUPPORT

[johnnyblackout22]

Originally Posted by Joe Cain

Warner's response to my second email:

Yup just got that too. I'm assuming the website in question would be the one we submitted the email from???

[MaCruz]

Hello,



The replacement codes should be available on our website in a week's time and you can submit the old code on the website to obtain a new one.



Thanks!



DIGITAL COPY SUPPORT


Hopefully this will end the problem..

[MaCruz]

Bump.

Has anyone have any luck with the digital copy yet?

[Blu-Ron]

Oh man. I was gonna put mine up on eBay. Good thing I didn't. LOL.

[Berek]

Add me to the list of those with this problem.