Unobstructed View

[MrGarmonbozia]

Well, UV got back to me again regarding them still not having the Long Arm of the Law set despite telling me their backorder should come in within 2-6 weeks 6 weeks ago:

"Sincere apologies for the delay. Unfortunately, I do not have any new updates as we still have not received this item from the supplier but we have placed an order for it so it will definitely arrive at some point. The backorder timeline of 2-6 weeks is just a general estimate that we provide to customers but there are instances where it can take a bit longer since this timeframe is entirely dependent on the supplier. We hope to receive Long Arm of the Law soon and have this item shipped out to you. Again, we apologize for the delay and for any inconvenience this may have caused you."

Suppose not much they can do if 88 Films still hasn't sent it to them (though I wonder if the hard case set is out of production like in the UK and they are doing a Standard which would be an entirely different issue).

I did, however, suggest, if they are looking into changing certain policies under new management, to not charge their box set surcharge until they actually ship out the item it is being charged for.

(Though I'd much rather them drop those alltogether )

[Deadend45]

Criterion's The Wiz may get a replacement disc.

[SmittysGelato]

Anybody ever order from Cinema1?

https://www.cinema1.ca/

[RegressiveScan]

Originally Posted by SmittysGelato

Anybody ever order from Cinema1?

https://www.cinema1.ca/

There is an entire thread devoted to them.

[bdmckinl]

Well, it’s now August 17… And my order from July 19 has still not shipped. When I placed the order, two were in stock, four were backordered, and one was pre-ordered. Since that time, five have been in stock with one still backordered and one pre-ordered.

Contacted them a while back and asked why nothing had shipped yet. They replied saying they only ship when 80% of the order is in stock. I sent them a screenshot of their shipping page which mentioned nothing of this – just that in-stock items would be mailed within 3 to 5 days. They ignored that email lol.

[MrGarmonbozia]

Originally Posted by bdmckinl

Well, it’s now August 17… And my order from July 19 has still not shipped. When I placed the order, two were in stock, four were backordered, and one was pre-ordered. Since that time, five have been in stock with one still backordered and one pre-ordered.

Contacted them a while back and asked why nothing had shipped yet. They replied saying they only ship when 80% of the order is in stock. I sent them a screenshot of their shipping page which mentioned nothing of this – just that in-stock items would be mailed within 3 to 5 days. They ignored that email lol.

Yup. This happened to me in the past, too. Got the same answer. It's another of their (this one very hidden) loopy policies.

As for their FAQ page, still hasn't been updated to reflect $2 cost on extra shipping so just more shady stuff.

I really avoid them as much as I can.

[bdmckinl]

Originally Posted by MrGarmonbozia

Yup. This happened to me in the past, too. Got the same answer. It's another of their (this one very hidden) loopy policies

At least one title that came back in stock over the past month is now on backorder again. In your experience (or anyone else’s) do they at least reserve copies for your order as each becomes available again, or do 80% all have to be simultaneously in stock before they will assemble and ship it?

[MrGarmonbozia]

Originally Posted by bdmckinl

At least one title that came back in stock over the past month is now on backorder again. In your experience (or anyone else’s) do they at least reserve copies for your order as each becomes available again, or do 80% all have to be simultaneously in stock before they will assemble and ship it?

Yes. It should be held on a shelf somewhere in the warehouse and once 80% of your order comes in they will box it all up and send.

Not knowing of this policy in my first few orders with UV, I actually had to wait 14 months once for something to be sent to me because I pre-ordered something that was later delayed.

[bdmckinl]

Originally Posted by MrGarmonbozia

I actually had to wait 14 months once for something to be sent to me

Wow. Suddenly a month doesn’t seem so bad! Thank you kindly for the responses - much appreciated .

[llj]

Just chiming in that I too have an order from UV placed in mid July that I'm still waiting for. Was my first time trying them out.

I don't think I'll be ordering from them very often unless they have some insanely low price for something I covet.

I'm not sure why they have so many problems with their "suppliers" taking forever to get stuff to them.

[bdmckinl]

Originally Posted by llj

I'm not sure why they have so many problems with their "suppliers" taking forever to get stuff to them.

Agreed - they’ve had “His Girl Friday” on back-order over a month now despite getting *other* backordered Criterions back in stock. The first time I ordered from them I ended up cancelling the order (about four WAC titles) because it similarly was weeks without movement.

[Deadend45]

Waiting weeks for BDs & UHDs is nothing new in Canada.

[SmittysGelato]

Originally Posted by MrGarmonbozia

Yes. It should be held on a shelf somewhere in the warehouse and once 80% of your order comes in they will box it all up and send.

Not knowing of this policy in my first few orders with UV, I actually had to wait 14 months once for something to be sent to me because I pre-ordered something that was later delayed.

This would make a great testimonial for their site.

[balthazar_bee]

As a contrarian response to reading a lot of over the top impatience on these boards, I find myself making excuses for shipping delays from these guys. "Oh well, what's another week or two," or "I'm sure it's out of their control." (I know, very much the Canadian stereotype on my part.)

But I pre-ordered Cobra in April, man. They have not shipped, they have not been in touch, and their website says it's been in stock even since it's street date on July 22.

And yet again, I'm making excuses: "They're probably waiting to send it with my subsequent Texas Chainsaw order, which will likely ship this week."

Before you ask, I do resist sending inquiries or complaints in cases like this, because I feel like it ruins the experiment. Just how long will they keep me waiting?

[Psychosmeg]

Isn't this Canada Post strike over as why can't they go back to Canada Post, instead of the Dragonfly delivery service in which I don't care for.

[Danespina]

I'm now careful not to mix Warner Archive Blu-rays into any UV order I want quickly, as I've had a few cases where it took around 2 months to receive my purchases because of one of their titles. I received this message from UV helping to shed some light on the situation:

"Just so you're aware, Warner Archive and Allied Vaughn items are all print-to-order, meaning that the supplier doesn't begin the printing process for the item until receiving an order from us."

[Deadend45]

Originally Posted by balthazar_bee

Before you ask, I do resist sending inquiries or complaints in cases like this, because I feel like it ruins the experiment. Just how long will they keep me waiting?

If its in-stock like you wrote then Not emailing UV is a mistake on your part.

[balthazar_bee]

Well, as I say it's an experiment. And the mistake is on their part, no? Should I have to pester an online retailer to complete the one service they're supposed to perform? The whole thing feels very stupid. (I do laugh imagining how many emails they get about shipping, packaging, "WHEN?!?!?!" Based on the stuff I see on these boards day after day, that is... not a job I would want.)

[bdmckinl]

Originally Posted by balthazar_bee

Well, as I say it's an experiment.

If you ordered it along with the TCM that released this week, you’re absolutely right that’s why they waited (given this unwritten ‘ship when >80% of the order is in stock’ rule I’ve now learned about) and hopefully you see it in your mailbox Tuesday!