BluRay won't playback on PC

[oowbigj49]

Hi, I'm a newbie on this forum and an oldie - so please be patient!!

Have just installed an LG - GGW-H20L unit in my pc. No problem so far - installed the Cyberlink software and updated it - now version 7.3

Built my pc a while back current spec Intel Quad core Q6700 - 4GB ram, ATI HD4850 GPU running XP Pro.

Using Nero 9 with BD plug in - extra £5 - really annoying - apparently Nero does not play BluRay discs even more annoying. Anyway Tried playing BluRay DVD and HD DVD with Cyberlink to no avail - Burned my own video file onto BD-RW with Nero and can't play it back!

Card is supposed to be compliant but didn't think that mattered with non protected DVD's.

Can play standard DVD's OK

Currently have DVI-I connections to 2 PC monitors, but when trying the bought BD DVD had one side of card connected to a compliant monitor.

Switched to VGA exit card still no joy.

When I run the Cyberlink software I can see it accessing the drive and then the software just shuts down if I persist it will reboot the pc.
Any help would be appreciated.
John

[Topdog]

What version of PowerDVD are you running,7.3 I know, but you will need the ULTRA version to play Bluray...
I'm running V9 ULTRA on a Windows XP Home PC, also home built, i7 Core 4 and Nvidia 9600 GT graphics... Works great..Are ALL your connected components HDCP compliant? I had to update my monitor, nice full 1920 x 1080HD model..Also running same LG player as yours...
Seems like your PowerDVD may be the weak link if not ULTRA version..

[crackinhedz]

did you try the cyberlink advisor, it will show you if youre missing anything.

[oowbigj49]

Hi, Thanks for the replies.
I had run the BD advisor and it told me the monitor was not complient and to upgrade my video drivers - Monitor is complient but new model and drivers are up to date. - Hence the trial on VGA - still no play on bluray. When I open my Cyberlink software as supplied by LG with the drive - it has Ultra splashed over it and in the little tickertape says PowerDVD BD+HD 2CH.
Tried talking to LG - They promised to ring back in an hour - 2days ago!

Forgot to mention - have BluRay disc that I burned with a friend who will check it out on his system which does play them.

[SpoonMaN]

HDCP doesnt like dealing with dual monitors
unplug one of them and give that a shot

[oowbigj49]

Hi, Thanks again for the comments - had tried one monitor before, still no luck. The BD-RW I had burned was ok on my friends machine, he could only get it to run on the Cyberlink trial of PowerDVD9 - So I did the same and it actually started to read the disc, then after about 20% the programme shutdown!

Went through the video drivers again, currently updating my audio drivers, taking forever to download from ASUS site.
Thanks agin, John