bad seller, bad disc, what to do?

[MATTYBLU2]

hey all, i made a buy for a blu ray movie last week and received it with dirt, dust, finger prints and 2 small scratches on it. i notified the seller right away of this matter and told them i would clean it and see if it worked ok.

well i got around to try watching it with the wife today and from the very start it was skipping, blocking up and the sound was cutting out. i emailed the seller and they told me quoted from my pm account below in bold letters:

Here's what I'm going to do, let you decide;

Please return the disc, and it if plays perfectly on my same player as before I sent it to you w/o issue I'll refund every penny to you, and shipping both ways.

If it does not, the damage was done at your end, and no refund will be issued in any way.

I hate to be this way, but this disc played perfectly three times on three different players w/o issue since it was new. I don't do buyers remorse, as I'm not a retail outlet

now what am i suppose to do here? why would i put a scratch on a disc i bought for my wife to keep? i am very tempted to leave negative feedback for this. i have had may great trades and buys so far with no incident, now this

so now i am wondering if i mail it back i guess i lose my money and the movie? i cant believe how bad the scratch is also, it is down into the disc bad, so for sure it will skip.

anyone have any suugestions and how ppl can get away with this kind of behavior. any thought on what to do?

thanks

[jw]

did you pay with paypal? If so file a not as described dispute. Mail the movie back with delivery confirmation and give paypal that number. You will receive a full refund from Paypal.

[My_Two_Cents]

He's basically telling you that you're scr3wed, as you would not be returning it if there was nothing wrong with it. How did you pay for it? If by CC or PayPal, you can file a dispute.

[aramis109]

Forget tempted- leave bad feedback. Also follow up like jwbud said. If that's as far as he's willing to go then you need to take action.

[MATTYBLU2]

Originally Posted by jwbbud

did you pay with paypal? If so file a not as described dispute. Mail the movie back with delivery confirmation and give paypal that number. You will receive a full refund from Paypal.

yes i did use paypal. usually with paypal disputes on not as described they always favor the seller? would this work or have you needed to do it before?

thanks JW

[wormraper]

yeah, if you filed with paypal file a dispute.

also where did you buy it from??? was it on here, ebay, half.com etc..??

[MATTYBLU2]

Originally Posted by Ricshoe

He's basically telling you that you're scr3wed, as you would not be returning it if there was nothing wrong with it. How did you pay for it? If by CC or PayPal, you can file a dispute.

ya i know, its like he is giving me the choice when he is the one that sent me a damaged disc. i mena now he is trying to make me look like i scratched it on purpose?? why would i do that? my wife wanted this movie so i bought it for her and it was a good buy at $12 shipped.

looks like someone did not take good care of this one with all the finger prints, dirt and dust. but the scratches really affected this disc. cant even play it without it skipping and cutting out. it really pissed me off that this guy is so unwilling to work this out?

[MATTYBLU2]

Originally Posted by wormraper

yeah, if you filed with paypal file a dispute.

also where did you buy it from??? was it on here, ebay, half.com etc..??

no it was right here on the trade forum. i am trying to keep this as discrete as possible with out mentioning their screen name. good thing is that they already left me positive feedback, so i am all set without revenge neg.

[jw]

basically heres the deal, on ebay,sellers put this crap like"Buy insurance or its yours" or "not responsible for broken items"..WRONG!! Part of the buyer protection with paypal is they cover items not received and items received broken. Now if you contact Paypal with sending the item back they will favor the seller.

Just make an attempt to get a refund amicably, If not mail the item back using a delivery confirmation number. Then file a dispute stating you received the item not as described but the seller and the seller is refusing to take responsiblity. Provide that tracking # where you mailing it back and thats it. The seller either can provide a full refund or escalate it to a claim,thats their call. If you want, you can escalate as well. Even if its escaleted theres an email where you still provide facts.

That email is dispute-assistance@paypal.com or call them when its been delivered and they will promptly refund you

[jw]

Originally Posted by MATTYBLU2

no it was right here on the trade forum. i am trying to keep this as discrete as possible with out mentioning their screen name. good thing is that they already left me positive feedback, so i am all set without revenge neg.

well it didnt take a rocket scientist to figure out who that was

[MATTYBLU2]

Originally Posted by jwbbud

well it didnt take a rocket scientist to figure out who that was

what? i have a few feedbacks now, but not like you

thanks JW

i will give him one more chance and if not i will file with paypal and mail it back. hopefully it works for the good guys

[wormraper]

Originally Posted by MATTYBLU2

what? i have a few feedbacks now, but not like you

thanks JW

i will give him one more chance and if not i will file with paypal and mail it back. hopefully it works for the good guys

I think he meant that all you would have to do is look at your list and look at the last 1 or 2 people who left feedback then look at their feedback to see if you left them feedback yet to figure out the culprit.

[Blu-Raider]

If you send it back to the seller and file a PayPal dispute you must have proof of delivery. Without a signature from the seller saying they received it, PayPal won't do jack sh!t.

[jw]

Originally Posted by Blu-Raider

If you send it back to the seller and file a PayPal dispute you must have proof of delivery. Without a signature from the seller saying they received it, PayPal won't do jack sh!t.

Wrong, for an item under 250.00 delivery confirmation from a third party is all thats required, believe me I know from a squirrel of a seller I encountered. Plus as seller I had an issue regarding a lost international shipment and I discussed the policies with a Paypal agent.

If he does what I told him he will win the claim

[MATTYBLU2]

Originally Posted by jwbbud

Wrong, for an item under 250.00 delivery confirmation from a third party is all thats required, believe me I know from a squirrel of a seller I encountered. Plus as seller I had an issue regarding a lost international shipment and I discussed the policies with a Paypal agent.

If he does what I told him he will win the claim

sounds good, thanks JW

[MATTYBLU2]

Originally Posted by wormraper

I think he meant that all you would have to do is look at your list and look at the last 1 or 2 people who left feedback then look at their feedback to see if you left them feedback yet to figure out the culprit.

i know i got it, was just poking fun

[MATTYBLU2]

well this was my response from him just now:

IC. Now I know why so many have issue with you on this forum, and why I should have listened. Enjoy your movie then.


cant believe this, never had a problem with any traders or sellers on this site so far. all positive feedback and this is what i get.

so i guess he gets a neg now and i file with paypal, this is ridiculous man. i dont have issues with people here? i mean a few tiffs, but nothing major.

[MATTYBLU2]

boy an i pissed now. just left my first negative feedback since i have been here. its too bad some ppl are like this. so dishonest man

well i suggest all stay away from him and if you cant figure it out check my feedback. I will do what JW suggested. thanks again guys

[tommyboy81]

how do you look at somebodies feedback?

[jw]

feedback left for others, click on the number next to your name