I received Damaged product from Amazon, How do I contact them? - Blu-ray Forum

PrimeBane · 09-06-2009, 02:08 PM

Got mine today... and the damn mail person left them on my front step!

Good thing I live in a safe neighborhood.

The packaging was aweful to say the least... it was the same type that single movies come in... only 4 times larger. There was even a hole in the cardboard. I was expecting the worst.

Thankfully, only one has major damage to it... the rest all look great other than some shelfwear.

I'm not sure I'll order that many from amazon.de again.

sierra03 · 09-06-2009, 06:28 PM

Quote:

Originally Posted by Kynch

From my perspective, it's quite scary to see how they handle these packages (most of which are from Amazon if you watch closely).

scary indeed

but it after seeing that it actually makes me feel quite lucky that most of my steels came undamaged. I guess you cant place all blame on amazon. With all the comments about the condition people are recieving of the MM amazons I'm getting worried about my harry potters.

rich_adamson · 09-06-2009, 06:33 PM

What the hell are they thinking? I mean what a hopelessly misguided shipping enterprise that is. If the USPS made a video like that, they would be sued left and right, and IMO, rightfully so. That is just lazy and disrespectful to your paying customers. If I was Amazon, and saw that I would drop them immediately.

jw · 09-06-2009, 06:48 PM

Quote:

Originally Posted by Kynch

Then I guess most of you guys should see this video:

http://laposte-video-forumwebservice...1/enquete.html

Faints of heart beware, this video isn't for the easily scared.

PS: No it's not hardcore pr0n or stuff like that, I just like to make it theatrical.

Its the same way in the US just most have never seen it

Kynch · 09-06-2009, 08:02 PM

Quote:

Originally Posted by jwbbud

Its the same way in the US just most have never seen it

This.

All postal systems work the same way because the people that are hired to transport usually run on a tight schedule and don't give extra care to packages.

vamwolf · 09-06-2009, 08:55 PM

Quote:

Originally Posted by victors

Inside or outside the shrink wrap?

It was outside the shrink wrap. Came off very easily with no residue left behind.

vamwolf · 09-06-2009, 08:59 PM

Quote:

Originally Posted by rich_adamson

What the hell are they thinking? I mean what a hopelessly misguided shipping enterprise that is. If the USPS made a video like that, they would be sued left and right, and IMO, rightfully so. That is just lazy and disrespectful to your paying customers. If I was Amazon, and saw that I would drop them immediately.

I would say how about using a box rather than those stupid wraparound packages. I saw JW's comment about the US using the same method and I am sure he is right but at least they usually use a box instead of those wraparounds.

crashkelly · 09-06-2009, 10:58 PM

Quote:

Originally Posted by jwbbud

Its the same way in the US just most have never seen it

and it is the same way in Canada. Trust me as I useed to be a parcel delivery carrier and have seen it with my own eyes

xradman · 09-07-2009, 06:16 PM

Quote:

Originally Posted by Kynch

Then I guess most of you guys should see this video:

http://laposte-video-forumwebservice...1/enquete.html

Faints of heart beware, this video isn't for the easily scared.

PS: No it's not hardcore pr0n or stuff like that, I just like to make it theatrical.

It's a miracle that any of them arrive unscathed.

kaliraver · 09-07-2009, 06:32 PM

Quote:

Originally Posted by Kynch

Then I guess most of you guys should see this video:

http://laposte-video-forumwebservice...1/enquete.html

Faints of heart beware, this video isn't for the easily scared.

PS: No it's not hardcore pr0n or stuff like that, I just like to make it theatrical.

It's a blasphemy I tell you

apsmith21 · 09-07-2009, 07:03 PM

The best part is when the guy is talking and you hear the loud THUD of the packages behind him. He sort of pauses at one point too. My word, no wonder just about all those steelbooks have loose discs....

jw · 09-07-2009, 10:43 PM

Quote:

Originally Posted by Kynch

This.

All postal systems work the same way because the people that are hired to transport usually run on a tight schedule and don't give extra care to packages.

I now understand why UPS boxes arrive as sent, they are handled by hand to a degree.
http://videos.howstuffworks.com/hows...orks-video.htm

They pod all international packages

haha, the usps is a diff dtory
http://videos.howstuffworks.com/hows...orks-video.htm

look at 21 second mark, employee chuck package from feet away

DIRTY MONEY · 09-08-2009, 02:44 AM

Dude, this video made me want to

Can you see how happy these bastards are, throwing our Steelbooks around!

kaliraver · 09-09-2009, 01:35 AM

Man I just an email from Amazon.de and they shipped 3 SteelBooks in one package and my Gladiator by itself in another. All were shipped today

Blufury · 09-09-2009, 04:46 AM

Perhaps this is a silly question....but if I ordered five steelbooks and asked to ship as soon as they were available, will they charge my order extra shipping if it was broken up into two orders when shipped? I know that Amazon US Prime doesn't do that.

kaliraver · 09-09-2009, 05:11 AM

Quote:

Originally Posted by Nightfury82

Perhaps this is a silly question....but if I ordered five steelbooks and asked to ship as soon as they were available, will they charge my order extra shipping if it was broken up into two orders when shipped? I know that Amazon US Prime doesn't do that.

I put on my order to ship all of them at once and they broke up my order into 4 pieces (15 SteelBooks) and they didn't charge me extra for it, but I also didn't request it and actually wanted them sent all at once instead of separate shipments.

Kynch · 09-09-2009, 08:33 AM

Quote:

Originally Posted by Nightfury82

Perhaps this is a silly question....but if I ordered five steelbooks and asked to ship as soon as they were available, will they charge my order extra shipping if it was broken up into two orders when shipped? I know that Amazon US Prime doesn't do that.

Yes, you pay more because it's technically multiple shipping orders.
Like kaliraver said, if you choose the option "Send in one package", then if they split it up, they don't charge you extra for it.

victors · 09-09-2009, 09:59 AM

Quote:

Originally Posted by Nightfury82

Perhaps this is a silly question....but if I ordered five steelbooks and asked to ship as soon as they were available, will they charge my order extra shipping if it was broken up into two orders when shipped? I know that Amazon US Prime doesn't do that.

You will be charged per item!!!!!! Crazyly expensive.
kaliraver69 that's great shipping 1, it will be packed tight.

kaliraver · 09-10-2009, 04:34 AM

Quote:

Originally Posted by victors

You will be charged per item!!!!!! Crazyly expensive.
kaliraver69 that's great shipping 1, it will be packed tight.

Well, last time they sent me Fight Club by itself and it arrived snugged and in pristine condition. I hope the same will happen when my Gladiator shows up

rhyder · 09-11-2009, 02:29 AM

Got mine today as well. I only ordered 3 steelbooks. One had a large dent in the right upper corner. The other two both had shelfwear and each had one minor ding at the back. I'll think twice before ordering from Amazon.de again.

09-06-2009, 02:08 PM	#1
PrimeBane Senior Member Member since:Jul 2009 Location:Town of Cows, Alberta, Canada Home Theater Gallery:8 4K collection:126 Blu-ray collection:223 Trading Score:4 Timezone GMT: -7	Got mine today... and the damn mail person left them on my front step! Good thing I live in a safe neighborhood. The packaging was aweful to say the least... it was the same type that single movies come in... only 4 times larger. There was even a hole in the cardboard. I was expecting the worst. Thankfully, only one has major damage to it... the rest all look great other than some shelfwear. I'm not sure I'll order that many from amazon.de again. Last edited by jw; 09-20-2009 at 02:39 AM. Reason: thread cleanup

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09-06-2009, 06:33 PM	#3
rich_adamson Special Member Member since:Apr 2008 Location:St. Paul, MN Home Theater Gallery:29 Blu-ray collection:5512 Blu-ray reviews:1 Trading Score:113 Timezone GMT: -6	What the hell are they thinking? I mean what a hopelessly misguided shipping enterprise that is. If the USPS made a video like that, they would be sued left and right, and IMO, rightfully so. That is just lazy and disrespectful to your paying customers. If I was Amazon, and saw that I would drop them immediately.

09-07-2009, 07:03 PM	#11
apsmith21 Power Member Member since:Jan 2009 Blu-ray collection:151 Trading Score:85 Timezone GMT: -5	The best part is when the guy is talking and you hear the loud THUD of the packages behind him. He sort of pauses at one point too. My word, no wonder just about all those steelbooks have loose discs....

09-08-2009, 02:44 AM	#13
DIRTY MONEY Expert Member Top ranked HT gallery Member since:Oct 2007 Location:Sunny California Home Theater Gallery:232 4K collection:2 Blu-ray collection:1406 Blu-ray reviews:12 Trading Score:16 Timezone GMT: -8	Dude, this video made me want to Can you see how happy these bastards are, throwing our Steelbooks around!

09-09-2009, 01:35 AM	#14
kaliraver Blu-ray Samurai Member since:May 2007 Location:San Francisco Bay Blu-Ray SteelBooks™: (150+) Blu-ray collection:373 Blu-ray reviews:1 Trading Score:285 Timezone GMT: -8	Man I just an email from Amazon.de and they shipped 3 SteelBooks in one package and my Gladiator by itself in another. All were shipped today

09-09-2009, 04:46 AM	#15
Blufury Blu-ray Guru Member since:Dec 2007 Location:Texas 4K collection:408 Blu-ray collection:1668 Trading Score:36 Timezone GMT: -6	Perhaps this is a silly question....but if I ordered five steelbooks and asked to ship as soon as they were available, will they charge my order extra shipping if it was broken up into two orders when shipped? I know that Amazon US Prime doesn't do that.

09-11-2009, 02:29 AM	#20
rhyder Active Member Member since:Nov 2008 Location:Philippines 4K collection:10 Blu-ray collection:203 DVD collection:104 Trading Score:18 Timezone GMT: 8	Got mine today as well. I only ordered 3 steelbooks. One had a large dent in the right upper corner. The other two both had shelfwear and each had one minor ding at the back. I'll think twice before ordering from Amazon.de again.

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