Best Buy won't price match their own website!?!? - Blu-ray Forum

ulri4651 · 10-07-2009, 06:04 PM

Went to Best Buy today to pick up Trick R Treat and saw that it was listed at $27.99. So I took it to customer service and asked them if they would mind price matching their online price of $24.99. The lady said "Nope." When I asked her why not she said corporate instituted a new policy "about a month ago" that they would no longer price match their website! Does this make any sense to ANYONE?? I am dumbfounded here. Is this really true or did I just run in to another wonderful employee from the customer service world? I can't believe they won't price match something from their own website. Just doesn't make any sense at all...

NJ_RAMS_FAN · 10-07-2009, 06:05 PM

Quote:

Originally Posted by ulri4651

Went to Best Buy today to pick up Trick R Treat and saw that it was listed at $27.99. So I took it to customer service and asked them if they would mind price matching their online price of $24.99. The lady said "Nope." When I asked her why not she said corporate instituted a new policy "about a month ago" that they would no longer price match their website! Does this make any sense to ANYONE?? I am dumbfounded here. Is this really true or did I just run in to another wonderful employee from the customer service world? I can't believe they won't price match something from their own website. Just doesn't make any sense at all...

you should have told her that you are going home to order, choose instore pick up.. IS THE SAME THING!! i would have told her that.. LOL..

bandit29 · 10-07-2009, 06:11 PM

Quote:

Originally Posted by ulri4651

I can't believe they won't price match something from their own website. Just doesn't make any sense at all...

They do. You just had to deal with a dumb employee.

fatediesel · 10-07-2009, 06:16 PM

Quote:

Originally Posted by bandit29

They do. You just had to deal with a dumb employee.

No, their official policy is they don't. Most stores will price match though. Most stores don't price match their own website, including Target and Wal-Mart.

Edit: Although I was told by a manager that their official policy was not to match their site but he'd make an exception for me it appears he was lying.

NJ_RAMS_FAN · 10-07-2009, 06:18 PM

Quote:

Originally Posted by fatediesel

No, their official policy is they don't. Most stores will price match though. Most stores don't price match their own website, including Target and Wal-Mart.

huh

http://www.bestbuy.com/site/olspage....02&id=cat12098

I never had a problem price matching

bandit29 · 10-07-2009, 06:20 PM

like I said dumb employee. Best Buy is loaded with them

NJ_RAMS_FAN · 10-07-2009, 06:21 PM

Quote:

Originally Posted by bandit29

like I said dumb employee. Best Buy is loaded with them

Navster · 10-07-2009, 06:24 PM

Quote:

Originally Posted by bandit29

like I said dumb employee. Best Buy is loaded with them

i use to work there

MaCruz · 10-07-2009, 06:25 PM

I never had a problem with BB price matching their site.

HiI'mBrian · 10-07-2009, 06:25 PM

generally they are not supposed to. if they won't, i just go to one of the PCs around the store and order it there and do in store pick up haha. don't even have to drive home!

the reason Target does not match their online price is because Amazon handles the online orders, and since they don't match Amazon ... you get the idea.

NJ_RAMS_FAN · 10-07-2009, 06:30 PM

Quote:

Originally Posted by HiI'mBrian

generally they are not supposed to. if they won't, i just go to one of the PCs around the store and order it there and do in store pick up haha. don't even have to drive home!

the reason Target does not match their online price is because Amazon handles the online orders, and since they don't match Amazon ... you get the idea.

once again..lol..

http://www.bestbuy.com/site/olspage....02&id=cat12098

Another_Dude · 10-07-2009, 06:34 PM

I've never had a problem getting BB to match their site or target.com.

I just go up to the register w/ my item and a printout of the website, smile, be polite, and pay the lower price.

ManUtd · 10-07-2009, 06:37 PM

I would try the following steps:

1. talk to another employee preferably the manager
2. if they tell it's their policy not to price-match their own website tell them about in-store pickup which is basically the same as price-matching their website
3. if that still fails, buy at amazon

DetroitSportsFan · 10-07-2009, 08:43 PM

I've never had a problem with BB matching their own website.

But, to cover yourself in case you have to deal with an idiot employee, just buy online and choose in-store pickup.

mikejet · 10-07-2009, 08:48 PM

Next time, follow these steps:

1. Ask for manager.
2. If they refuse, ask for 1-800 number and their store number and name of their district manager.
3. Proceed to call 1-800 number in front of the manager.

Lord_Stewie · 10-08-2009, 01:27 AM

Called pure Business hands down.

If I were you I would be throwing a fit in the store and demand to see a manager and nag until the manager throws a towel.

P.S: Just make sure that the manager you are talking to is a guy since guys don't like to deal with headache compared to their counterparts.

Sussudio · 10-08-2009, 02:33 AM

Just do in store pickup and save yourself any trouble.....

gvortex7 · 10-08-2009, 02:58 AM

All you have to do is order it through one of the customer kiosks inside the store and chose store pickup, then just go to the BBY.com customer pickup counter and you're good.

Hammie · 10-08-2009, 03:03 AM

I've never once had an issue with them price matching. I usually just show them the price on my iPhone and they say 'No problem.'

Psychonaut · 10-08-2009, 03:34 AM

I just price matched with them the other day on a washer and had no problems.

10-07-2009, 06:04 PM	#1
ulri4651 Banned Member since:Apr 2007 Blu-ray collection:162 Trading Score:36	Best Buy won't price match their own website!?!? Went to Best Buy today to pick up Trick R Treat and saw that it was listed at $27.99. So I took it to customer service and asked them if they would mind price matching their online price of $24.99. The lady said "Nope." When I asked her why not she said corporate instituted a new policy "about a month ago" that they would no longer price match their website! Does this make any sense to ANYONE?? I am dumbfounded here. Is this really true or did I just run in to another wonderful employee from the customer service world? I can't believe they won't price match something from their own website. Just doesn't make any sense at all...

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10-07-2009, 06:20 PM	#6
bandit29 Blu-ray Ninja Member since:Jan 2009 Location:Chicago, IL Blu-ray collection:88 DVD collection:17 MA collection:3 Digital collection:117 Prime collection:1	like I said dumb employee. Best Buy is loaded with them

10-07-2009, 06:25 PM	#9
MaCruz Community Gaming Moderator Top ranked HT gallery Top contributor Member since:Mar 2009 Location:Jacksonville, FL Home Theater Gallery:160 4K collection:104 Blu-ray collection:958 DVD collection:18 MA collection:394 Digital collection:570 iTunes collection:527 Prime collection:192 Blu-ray reviews: 23 Trading Score:139	I never had a problem with BB price matching their site.

10-07-2009, 06:25 PM	#10
HiI'mBrian Active Member Member since:Oct 2008 Location:Radville	generally they are not supposed to. if they won't, i just go to one of the PCs around the store and order it there and do in store pick up haha. don't even have to drive home! the reason Target does not match their online price is because Amazon handles the online orders, and since they don't match Amazon ... you get the idea.

10-07-2009, 06:34 PM	#12
Another_Dude Blu-ray Guru Member since:Dec 2008 Blu-ray collection:191 Blu-ray reviews:8	I've never had a problem getting BB to match their site or target.com. I just go up to the register w/ my item and a printout of the website, smile, be polite, and pay the lower price.

10-07-2009, 06:37 PM	#13
ManUtd Blu-ray Count Top contributor Member since:Feb 2008 Location:In my HT Home Theater Gallery:1 4K collection:15 Blu-ray collection:829 Blu-ray reviews: 5 Trading Score:5	I would try the following steps: 1. talk to another employee preferably the manager 2. if they tell it's their policy not to price-match their own website tell them about in-store pickup which is basically the same as price-matching their website 3. if that still fails, buy at amazon

10-07-2009, 08:43 PM	#14
DetroitSportsFan Hot Deals Moderator Top contributor Member since:Aug 2007 Location:Michigan 4K collection:439 Blu-ray collection:2226 Trading Score:93	I've never had a problem with BB matching their own website. But, to cover yourself in case you have to deal with an idiot employee, just buy online and choose in-store pickup.

10-07-2009, 08:48 PM	#15
mikejet Banned Member since:Sep 2008 Location:Los Angeles, CA Blu-ray reviews:5 Trading Score:29	Next time, follow these steps: 1. Ask for manager. 2. If they refuse, ask for 1-800 number and their store number and name of their district manager. 3. Proceed to call 1-800 number in front of the manager.

10-08-2009, 01:27 AM	#16
Lord_Stewie Blu-ray Baron Member since:May 2007 Blu-ray collection:396 Blu-ray reviews:1 Trading Score:1	Called pure Business hands down. If I were you I would be throwing a fit in the store and demand to see a manager and nag until the manager throws a towel. P.S: Just make sure that the manager you are talking to is a guy since guys don't like to deal with headache compared to their counterparts.

10-08-2009, 02:33 AM	#17
Sussudio Blu-ray Champion Member since:Sep 2008 Blu-ray collection:1 Blu-ray reviews:1 Trading Score:11	Just do in store pickup and save yourself any trouble.....

10-08-2009, 02:58 AM	#18
gvortex7 Blu-ray Champion Member since:Jan 2007 Location:Fort Lauderdale, FL Blu-ray reviews: 18 Trading Score:105	All you have to do is order it through one of the customer kiosks inside the store and chose store pickup, then just go to the BBY.com customer pickup counter and you're good.

10-08-2009, 03:03 AM	#19
Hammie Blu-ray Champion Top ranked HT gallery Top contributor Member since:May 2008 Location:Washington, DC Metro Home Theater Gallery:53 Blu-ray collection:545 DVD collection:12 Trading Score:12	I've never once had an issue with them price matching. I usually just show them the price on my iPhone and they say 'No problem.'

10-08-2009, 03:34 AM	#20
Psychonaut Blu-ray Samurai Member since:Apr 2008 Location:Second left after Wal-Mart Blu-ray collection:111	I just price matched with them the other day on a washer and had no problems.

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