problem with Blade Runner (amazon) - Blu-ray Forum

blu lover · 02-25-2008, 01:50 PM

Bought Balde Runner at amazon.com and disc one came with a few scratches (wasn´t out of its place in the box), and disc five came with a lot of scratches.

The question is. Should I ask them to replace it for another or you guys think it will also come with a few scratches?

Kirsty_Mc · 02-25-2008, 01:59 PM

Looks like it got caught in the machinery at the plant... mine are scratch free. I would get in touch with amazon for a replacement.

HDJK · 02-25-2008, 02:00 PM

Definitely get them replaced. Amazon is very easy in that regard, and BDs are NOT supposed to be scratched when bought new.

JYD59 · 02-25-2008, 02:59 PM

Must've been some red ants...

SDon1969 · 02-25-2008, 03:01 PM

Request a replacement for sure - got my Bladerunner from Amazon, no scratches.

blu lover · 02-25-2008, 07:14 PM

Oh man! Amazon is so nice to its clients.

I live outside the US, and they said they´d be shipping another Blade Runner without any charges, and that I don´t need to reship the scratched one (because of the expensive shipping rates at my country).

That is amazing. When I buy a movie from the US its 10 bucks fot the 20 days shipment method (+ or -), and if I need to reship from here using that same method I´d have to pay 30 bucks instead.

I LOVE AMAZON!! AMAZON I LOVE YOU!!! I LOVE YOU SOOO MUCH!!! HELL YEAHHH

CheapChildren · 02-25-2008, 07:52 PM

Amazon is indeed freaking awesome!

I got mine from them and four of the five discs were loose, but they only has tiny scratches. A return was not necessary.

Blu Titan · 02-25-2008, 07:56 PM

Amazon has the best customer service in the business.

CheapChildren · 02-25-2008, 08:12 PM

Quote:

Originally Posted by BlueNeon

Amazon has the best customer service in the business.

No doubt about that.

Sylin · 02-25-2008, 09:16 PM

Quote:

Originally Posted by CheapChildren

No doubt about that.

I've probably ordered more from Amazon than anyone else on this forum (about $30k last year alone, not including what my company bought), and I must say that on small item exchanges their customer service is pretty good. The OP should be able to use their automated system to request a replacement, which is typically sent next-day air, as it's very intuitive and prompt.

However, when Amazon is bad, they are REALLY bad. Not just talking about their overseas customer service, either. I've dealt with them enough to discover that if there isn't an automated and/or scripted response to your concern, you are up the creek without a paddle because their people are not empowered to help you beyond the basics. It's pathetic, really.

doctorsteve · 02-25-2008, 09:19 PM

Ok, so anyone know how the links to amazon help Blu-ray.com? I've posted a thread asking, but as time ticks away, it's at risk of dying. Anybody know the answer?

CheapChildren · 02-25-2008, 09:19 PM

Personally I've never had a bad experience with them.

richieb1971 · 02-25-2008, 10:07 PM

I had an experience where 3 movies supposedly got lost in the mail. I reported it 10 days after expected delivery. They sent all 3 movies again, and the original 3 turned up eventually as well. Can't complain really.

02-25-2008, 01:50 PM	#1
blu lover Active Member Member since:Dec 2007	problem with Blade Runner (amazon) Bought Balde Runner at amazon.com and disc one came with a few scratches (wasn´t out of its place in the box), and disc five came with a lot of scratches. The question is. Should I ask them to replace it for another or you guys think it will also come with a few scratches?

02-25-2008, 07:14 PM	#6
blu lover Active Member Member since:Dec 2007	Oh man! Amazon is so nice to its clients. I live outside the US, and they said they´d be shipping another Blade Runner without any charges, and that I don´t need to reship the scratched one (because of the expensive shipping rates at my country). That is amazing. When I buy a movie from the US its 10 bucks fot the 20 days shipment method (+ or -), and if I need to reship from here using that same method I´d have to pay 30 bucks instead. I LOVE AMAZON!! AMAZON I LOVE YOU!!! I LOVE YOU SOOO MUCH!!! HELL YEAHHH Last edited by blu lover; 02-25-2008 at 07:23 PM.

02-25-2008, 09:19 PM	#11
doctorsteve Blu-ray Samurai Member since:Apr 2007 Location:Tonawanda, NY Home Theater Gallery:15 Blu-ray collection:188 Blu-ray reviews:16	Amazon Ok, so anyone know how the links to amazon help Blu-ray.com? I've posted a thread asking, but as time ticks away, it's at risk of dying. Anybody know the answer?

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02-25-2008, 01:59 PM	#2
Kirsty_Mc Power Member Top contributor Member since:Oct 2007 Location:UK Blu-ray collection:536 Blu-ray reviews: 21	Looks like it got caught in the machinery at the plant... mine are scratch free. I would get in touch with amazon for a replacement.

02-25-2008, 02:00 PM	#3
HDJK Blu-ray Guru Member since:Oct 2006 Location:Switzerland Trading Score:2	Definitely get them replaced. Amazon is very easy in that regard, and BDs are NOT supposed to be scratched when bought new.

02-25-2008, 02:59 PM	#4
JYD59 Member Member since:Aug 2007	Must've been some red ants...

02-25-2008, 03:01 PM	#5
SDon1969 Blu-ray Samurai Member since:Feb 2008 Location:Massachusetts Home Theater Gallery:32 Blu-ray collection:745 Blu-ray reviews:1 Trading Score:1	Request a replacement for sure - got my Bladerunner from Amazon, no scratches.

02-25-2008, 07:52 PM	#7
CheapChildren Special Member Member since:Jan 2008 Location:Fort Worth, TX Blu-ray collection:899 Trading Score:2	Amazon is indeed freaking awesome! I got mine from them and four of the five discs were loose, but they only has tiny scratches. A return was not necessary.

02-25-2008, 07:56 PM	#8
Blu Titan Super Moderator Top ranked HT gallery Top contributor Member since:Jul 2007 Location:Edo, Land of the Samurai Home Theater Gallery:42 4K collection:41 Blu-ray collection:2864 Blu-ray reviews: 2 Trading Score:92	Amazon has the best customer service in the business.

02-25-2008, 10:07 PM	#13
richieb1971 Blu-ray Samurai Top contributor Member since:Aug 2007 4K collection:89 Blu-ray collection:706 Trading Score:16	I had an experience where 3 movies supposedly got lost in the mail. I reported it 10 days after expected delivery. They sent all 3 movies again, and the original 3 turned up eventually as well. Can't complain really.

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