1.82 firmware download/install PS3 problem - Blu-ray Forum

BobOjr · 07-10-2007, 02:07 PM

I have been trying to install the latest firmware on my PS3 but everytime I try over the internet it gets to about 60% and tells me that a problem has occured and gives me a code (8002F997) what is the deal? anyone have this problem?

Shin-Ra · 07-10-2007, 02:11 PM

Did you try restarting the PS3 and trying the download again?

devils3023 · 07-10-2007, 02:33 PM

Could just be a server problem on sony's side. Try again in a few days or try downloading it from a computer and storing the update on a thumb drive, then insert the thumb drive into your ps3 and select update from storage media device instead of update via internet. Hope that helps.

BobOjr · 07-10-2007, 04:16 PM

I have googled this problem and I do not know what is going on. It saying that XMB firmware cannot be updated. what is this?

Shin-Ra · 07-10-2007, 04:22 PM

Have you downloaded 100% of the update now or not?

BobOjr · 07-10-2007, 04:33 PM

I have only made it to about 70%

BobOjr · 07-11-2007, 11:48 PM

I guess no one has ever seen this problem?

WriteSimply · 07-12-2007, 06:21 AM

If you have a flashdrive, try downloading the firmware using a PC/Mac.

On the flashdrive, create a PS3 folder. Put the firmware in that folder. Then plug in the flashdrive to the PS3 and update.

fuad

BobOjr · 07-12-2007, 10:11 PM

Well I did it. I got a e-mail from sony support stating that I needed to use a flashdrive and plug the controller in to the PS3 while updating. (Do not use the control in wireless mode while updating) thanks

m_tyson · 08-30-2007, 02:21 PM

I just received a new 60g from amazon yesterday, and I am having the same problem. Running firmware 1.51, and networking & browsing works fine. Update sees 1.9 available via network any via my FAT32 USB drive, but in both cases it craps out between 60-70% and gives the 8002F997 error. I am using the controller cord, and have tried a system restore and HDD format, and get the same errors over and over again. Any help would be greatly appreciated!

crackinhedz · 08-30-2007, 02:31 PM

download it onto your PC and transfer via usb or recordable disc media.

...and if that doesnt work, have a friend download it onto their PC and try again...

I had a similar problem with the 1.82 update, and just waited for 1.90 and it worked. Dont know why it gives problems.

slaizer2000 · 08-30-2007, 02:49 PM

Quote:

Originally Posted by BobOjr

I have been trying to install the latest firmware on my PS3 but everytime I try over the internet it gets to about 60% and tells me that a problem has occured and gives me a code (8002F997) what is the deal? anyone have this problem?

I have seen this when the firmware's first come out. I believe to many people are trying to download that the connection becomes really slow and ends up droppinng out. After a few days to a week it seems to clear up. ALso downloading from computer to a thumbdrive seems to be more successful perhaps because fewer people are doing it via cmputer.

m_tyson · 08-30-2007, 03:23 PM

Quote:

Originally Posted by slaizer2000

I have seen this when the firmware's first come out. I believe to many people are trying to download that the connection becomes really slow and ends up droppinng out. After a few days to a week it seems to clear up. ALso downloading from computer to a thumbdrive seems to be more successful perhaps because fewer people are doing it via cmputer.

It seems like the pc download completes just fine (about 119MB). I'll try a few more times before calling Sony. Thanks for the replies.

CAB · 08-30-2007, 03:27 PM

If you are going to redownload the firmware to your PC, make sure you clear the local cache to make sure it's actually pulling the file anew instead of pulling from the local cache.

crackinhedz · 08-30-2007, 03:33 PM

Quote:

Originally Posted by m_tyson

It seems like the pc download completes just fine (about 119MB). I'll try a few more times before calling Sony. Thanks for the replies.

try burning to a flash drive or perhaps a "data" cd-r

m_tyson · 08-30-2007, 04:27 PM

Quote:

Originally Posted by crackinhedz

try burning to a flash drive or perhaps a "data" cd-r

still no luck. i'm doing a full hdd format now, will try again when it finished this afternoon...

fortunately, i did get to watch some movies on it last night and the picture and sound were both outstanding!

crackinhedz · 08-30-2007, 04:29 PM

Quote:

Originally Posted by m_tyson

still no luck. i'm doing a full hdd format now, will try again when it finished this afternoon...

maybe have a friend try to download/burn it at their house.

cathexist · 08-30-2007, 04:34 PM

Are you connected via wireless or are you plugged in?

I had a similar error pop up a lot with my wireless connection, I then hid the SSID name in my router settings and I haven't gotten it since.

m_tyson · 08-30-2007, 10:44 PM

Quote:

Originally Posted by cathexist

Are you connected via wireless or are you plugged in?

I had a similar error pop up a lot with my wireless connection, I then hid the SSID name in my router settings and I haven't gotten it since.

I'm wireless, but I have the same error if I use a usb flash drive too.

I completed a hdd reformat, and tried again several times, including multiple flash drives, and in different usb ports, and over wireless, and still always crap out at 60-70% with the same error. time to call sony...

m_tyson · 09-05-2007, 03:53 PM

Quote:

Originally Posted by m_tyson

I'm wireless, but I have the same error if I use a usb flash drive too.

I completed a hdd reformat, and tried again several times, including multiple flash drives, and in different usb ports, and over wireless, and still always crap out at 60-70% with the same error. time to call sony...

Problem solved: my evil router at home was corrupting the .pup file over both wireless and wired connections. Downloaded the file at work and the upgrade via usb stick was quick and easy!

07-10-2007, 02:07 PM	#1
BobOjr Member Member since:Jun 2007	1.82 firmware download/install PS3 problem I have been trying to install the latest firmware on my PS3 but everytime I try over the internet it gets to about 60% and tells me that a problem has occured and gives me a code (8002F997) what is the deal? anyone have this problem?

08-30-2007, 02:21 PM	#10
m_tyson Senior Member Member since:Aug 2007 Location:La Jolla Trading Score:10	Unable to update I just received a new 60g from amazon yesterday, and I am having the same problem. Running firmware 1.51, and networking & browsing works fine. Update sees 1.9 available via network any via my FAT32 USB drive, but in both cases it craps out between 60-70% and gives the 8002F997 error. I am using the controller cord, and have tried a system restore and HDD format, and get the same errors over and over again. Any help would be greatly appreciated!

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07-10-2007, 02:11 PM	#2
Shin-Ra Super Moderator Top contributor Member since:Feb 2007 Blu-ray collection:5 Trading Score:1	Did you try restarting the PS3 and trying the download again?

07-10-2007, 02:33 PM	#3
devils3023 Active Member Member since:May 2007 Location:wayne, nj	Could just be a server problem on sony's side. Try again in a few days or try downloading it from a computer and storing the update on a thumb drive, then insert the thumb drive into your ps3 and select update from storage media device instead of update via internet. Hope that helps.

07-10-2007, 04:16 PM	#4
BobOjr Member Member since:Jun 2007	I have googled this problem and I do not know what is going on. It saying that XMB firmware cannot be updated. what is this?

07-10-2007, 04:22 PM	#5
Shin-Ra Super Moderator Top contributor Member since:Feb 2007 Blu-ray collection:5 Trading Score:1	Have you downloaded 100% of the update now or not?

07-10-2007, 04:33 PM	#6
BobOjr Member Member since:Jun 2007	I have only made it to about 70%

07-11-2007, 11:48 PM	#7
BobOjr Member Member since:Jun 2007	I guess no one has ever seen this problem?

07-12-2007, 06:21 AM	#8
WriteSimply Blu-ray Ninja Member since:Sep 2006 Location:Kuala Lumpur, Malaysia	If you have a flashdrive, try downloading the firmware using a PC/Mac. On the flashdrive, create a PS3 folder. Put the firmware in that folder. Then plug in the flashdrive to the PS3 and update. fuad

07-12-2007, 10:11 PM	#9
BobOjr Member Member since:Jun 2007	Well I did it. I got a e-mail from sony support stating that I needed to use a flashdrive and plug the controller in to the PS3 while updating. (Do not use the control in wireless mode while updating) thanks

08-30-2007, 02:31 PM	#11
crackinhedz Super Moderator Member since:Feb 2007 Home Theater Gallery:10 Blu-ray reviews:8 Trading Score:19	download it onto your PC and transfer via usb or recordable disc media. ...and if that doesnt work, have a friend download it onto their PC and try again... I had a similar problem with the 1.82 update, and just waited for 1.90 and it worked. Dont know why it gives problems.

08-30-2007, 03:27 PM	#14
CAB Blu-ray Guru Member since:Jul 2007 Location:::1 4K collection:88 Blu-ray collection:1827 Trading Score:4	If you are going to redownload the firmware to your PC, make sure you clear the local cache to make sure it's actually pulling the file anew instead of pulling from the local cache.

08-30-2007, 04:34 PM	#18
cathexist Blu-ray Samurai Member since:Jul 2007 Location:Aurora, CO 4K collection:302 Blu-ray collection:1253 DVD collection:73 Blu-ray reviews:2 Trading Score:8	Are you connected via wireless or are you plugged in? I had a similar error pop up a lot with my wireless connection, I then hid the SSID name in my router settings and I haven't gotten it since.

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