Need help please! Had to reformat and lost the playback upgrade.

[haloeighty8]

Essentially Cyberlink wont let me download the file again since I already downloaded it once? Rediculous.. I had to reformat my system and made the mistake of not saving the file, now I get this when I enter my cd key to download.

You have already downloaded the BD free upgrade

Please use your previous file to re-install your Free Upgrade. Please contact CyberLink Customer Support if you still have issues regarding this upgrade.


I went ahead and emailed support.. is there anyway anyone can email me the file or put it up somewhere for me to grab? would appreciate it.. thanks!

[haloeighty8]

Originally Posted by haloeighty8

Essentially Cyberlink wont let me download the file again since I already downloaded it once? Rediculous.. I had to reformat my system and made the mistake of not saving the file, now I get this when I enter my cd key to download.

You have already downloaded the BD free upgrade

Please use your previous file to re-install your Free Upgrade. Please contact CyberLink Customer Support if you still have issues regarding this upgrade.


I went ahead and emailed support.. is there anyway anyone can email me the file or put it up somewhere for me to grab? would appreciate it.. thanks!

Just thought I'd post a follow up for those interested, Cyberlink was nice enough to let me re download the file. It took some back and forth communication to get them to understand what my problem was. But finally got it.. on a side note, Sony was of very little to no help. In fact there idea was to charge me $29.95 for another key so that I could have 2 more downloads at the file. How nice of them after I spend $700.00 on there drive..