Help: Damaged Speakers - Blu-ray Forum

Avalanche219 · 02-05-2008, 10:00 PM

I have a pair of RTi A9s coming in today, but the tracking status says that they were damaged during transit. My shipper said to inspect the speakers for myself because the speakers are very well packed. If there is nothing wrong with them that I should take them. Otherwise it will be a few weeks before they can ship me a new pair. Either way, im covered, but this is frustrating. Wanted to see if anyone had any ideas of what to look for when I'm inspecting the speakers other than scratches and the obvious?

CAB · 02-05-2008, 10:03 PM

Shipped new? I'd call the reseller and ask if refusing shipment is an option if the packaging looks like the speakers took a big hit.

rragland · 02-05-2008, 10:05 PM

Quote:

Originally Posted by Avalanche219

I have a pair of RTi A9s coming in today, but the tracking status says that they were damaged during transit. My shipper said to inspect the speakers for myself because the speakers are very well packed. If there is nothing wrong with them that I should take them. Otherwise it will be a few weeks before they can ship me a new pair. Either way, im covered, but this is frustrating. Wanted to see if anyone had any ideas of what to look for when I'm inspecting the speakers other than scratches and the obvious?

Take them completely out of the damaged carton and inspect the corners of the cabinets. Remove the grilles and inspect the drivers. It is better to wait a few weeks than to live with damaged goods.

Clark Kent · 02-05-2008, 11:30 PM

The same thing happened to me recently with a pair of $2500 speakers. FedEx looked like they had used a gorilla to ship them. I ended up sending the speakers back and getting another pair. While the first pair looked okay cosmetically I couldn't be sure if there had been some internal damage. Speakers are not meant to be thrown around like footballs. If you hear anything rattling inside the speaker you know the crossover is probably damaged.

MouseRider · 02-06-2008, 05:31 AM

RTi A9s are pretty large, it's going to be difficult to shake them and hear anything rattling.

Plus if the hit is hard enough to break lose the mylar capacitors, I'm sure you're going to see some physical damage to the finish.

They should be double-boxed and suspended at the ends/corners well away from the edges of the box, so your dealer is right they might just be fine.

If you're not in a rush, I'd get a new pair regardless since you're covered from that angle, nothing like totally removing any doubts and giving you peace of mind.

Many of these products are packed for bear, there's lots of work that go into packaging design and if you think packages get treated well during shipping, rest assured it is not the norm. Walking into a shipping facility is like going into the kitchen of a take-out Chinese, you're probably better off not seeing what happens in both those places.

cembros · 02-06-2008, 05:40 AM

be patient, send them back. It will be worth it in the long run

Beta Man · 02-06-2008, 02:22 PM

I wouldn't open them, and I'd refuse the shipment.

moviefan · 02-06-2008, 02:34 PM

Did you see that Amazon.com has these spealers for $799 and you get a free Polk 10" sub, or a $199.95 credit on any other Polk speaker?

02-05-2008, 10:00 PM	#1
Avalanche219 Member Member since:Aug 2007 Blu-ray collection:126 Trading Score:3	Help: Damaged Speakers I have a pair of RTi A9s coming in today, but the tracking status says that they were damaged during transit. My shipper said to inspect the speakers for myself because the speakers are very well packed. If there is nothing wrong with them that I should take them. Otherwise it will be a few weeks before they can ship me a new pair. Either way, im covered, but this is frustrating. Wanted to see if anyone had any ideas of what to look for when I'm inspecting the speakers other than scratches and the obvious?

Similar Threads
thread	Forum	Thread Starter	Replies	Last Post
What do you do with your damaged SteelBooks™?	Blu-ray SteelBooks	xradman	57	11-06-2009 06:16 AM
Has anyone accidentally damaged their equipment?	Home Theater General Discussion	nothing.sound	40	06-12-2009 07:08 PM
Damaged goods from Amazon!	General Chat	Johnny Vinyl	0	02-15-2009 11:43 AM
Damaged Fluance Speakers	Speakers	FendersRule	12	12-18-2008 10:00 PM
U.S to shoot down damaged satellite	General Chat	PeechCobblerPie	0	02-17-2008 11:45 PM

02-05-2008, 10:03 PM	#2
CAB Blu-ray Guru Member since:Jul 2007 Location:::1 4K collection:88 Blu-ray collection:1827 Trading Score:4	Shipped new? I'd call the reseller and ask if refusing shipment is an option if the packaging looks like the speakers took a big hit.

02-05-2008, 11:30 PM	#4
Clark Kent Blu-ray Prince Top contributor Member since:Oct 2007 Location:Metropolis Blu-ray reviews:2 Trading Score:184	The same thing happened to me recently with a pair of $2500 speakers. FedEx looked like they had used a gorilla to ship them. I ended up sending the speakers back and getting another pair. While the first pair looked okay cosmetically I couldn't be sure if there had been some internal damage. Speakers are not meant to be thrown around like footballs. If you hear anything rattling inside the speaker you know the crossover is probably damaged.

02-06-2008, 05:31 AM	#5
MouseRider Active Member Member since:Aug 2007	RTi A9s are pretty large, it's going to be difficult to shake them and hear anything rattling. Plus if the hit is hard enough to break lose the mylar capacitors, I'm sure you're going to see some physical damage to the finish. They should be double-boxed and suspended at the ends/corners well away from the edges of the box, so your dealer is right they might just be fine. If you're not in a rush, I'd get a new pair regardless since you're covered from that angle, nothing like totally removing any doubts and giving you peace of mind. Many of these products are packed for bear, there's lots of work that go into packaging design and if you think packages get treated well during shipping, rest assured it is not the norm. Walking into a shipping facility is like going into the kitchen of a take-out Chinese, you're probably better off not seeing what happens in both those places.

02-06-2008, 05:40 AM	#6
cembros Power Member Member since:Jan 2008 Blu-ray collection:456 Trading Score:4	be patient, send them back. It will be worth it in the long run

02-06-2008, 02:22 PM	#7
Beta Man Moderator Top contributor Member since:Jan 2008 Location:Juuuuuuuust A Bit Outside.... Home Theater Gallery:4 Blu-ray collection:268 Blu-ray reviews: 18 Trading Score:25	I wouldn't open them, and I'd refuse the shipment.

02-06-2008, 02:34 PM	#8
moviefan Senior Member Member since:Jul 2007 Location:Orchard Park, NY	Did you see that Amazon.com has these spealers for $799 and you get a free Polk 10" sub, or a $199.95 credit on any other Polk speaker?

Best Blu-ray Movie Deals