Non-warranty PS3 repair?

[Sylin]

This morning, my toddler decided it would be fun to raid my wife's purse. He then took his spoils (a few coins) and stuffed them in the slot of our new PS3.

Obviously, I can't open the PS3 without voiding the warranty. And even if I could open it, I don't know if I'd be able to get access to the inside of the slot drive.

Does anyone know how much non-covered repairs cost?

[Marquoz]

Originally Posted by Sylin

This morning, my toddler decided it would be fun to raid my wife's purse. He then took his spoils (a few coins) and stuffed them in the slot of our new PS3.

Obviously, I can't open the PS3 without voiding the warranty. And even if I could open it, I don't know if I'd be able to get access to the inside of the slot drive.

Does anyone know how much non-covered repairs cost?

How close is it to going out of warranty? If it's within a month or so, it might be worth trying to swap the drive out.

[Marine Mike]

Originally Posted by Sylin

This morning, my toddler decided it would be fun to raid my wife's purse. He then took his spoils (a few coins) and stuffed them in the slot of our new PS3.

Obviously, I can't open the PS3 without voiding the warranty. And even if I could open it, I don't know if I'd be able to get access to the inside of the slot drive.

Does anyone know how much non-covered repairs cost?

You could just follow my guide to taking out the coins as it would be free to you and you said its out of warranty.

https://forum.blu-ray.com/showthread.php?t=70948


Keep in mind that if you aren't that familiar with computer components and how they work, you may find yourself in a pickle. For example, if you have never replaced any internal hardware in a desktop PC, this guide probably isn't for you.

[Sylin]

Originally Posted by Marquoz

How close is it to going out of warranty? If it's within a month or so, it might be worth trying to swap the drive out.

It's brand new. Just got it in November.

Originally Posted by Marine Mike

You could just follow my guide to taking out the coins as it would be free to you and you said its out of warranty.

Nope, not out of warranty. I said the repair would be non-warranty, because I assumed that my son sticking a quarter in the drive would be considered "abuse or neglect" and therefore not covered. (Excellent guide, btw... I'll use that as my last resort.)

Oddly enough, I just got off the phone with Sony. I was perfectly honest and forthright about what happened, and asked him how much for repairs, and he said "free". I even double-checked, "Are you SURE it's still free, even though my son shoved a quarter in there?" "Yes sir," he replied, "this repair will be done at no cost to you."

We'll see about that.

[bhampton]

They are hoping to keep the quarter.

-Brian

[dk3dknight]

Originally Posted by Sylin

It's brand new. Just got it in November.



Nope, not out of warranty. I said the repair would be non-warranty, because I assumed that my son sticking a quarter in the drive would be considered "abuse or neglect" and therefore not covered. (Excellent guide, btw... I'll use that as my last resort.)

Oddly enough, I just got off the phone with Sony. I was perfectly honest and forthright about what happened, and asked him how much for repairs, and he said "free". I even double-checked, "Are you SURE it's still free, even though my son shoved a quarter in there?" "Yes sir," he replied, "this repair will be done at no cost to you."

We'll see about that.

Maybe son sticking quarter into slot falls under act of God, instead of neglect, neglect would be like you willingly shoving that quarter into the drive, since it was a child who did so.

Its also possible that they considered it a minor fix..

[Sylin]

Originally Posted by dk3dknight

Maybe son sticking quarter into slot falls under act of God, instead of neglect, neglect would be like you willingly shoving that quarter into the drive, since it was a child who did so.

Its also possible that they considered it a minor fix..

I hope you're right, cuz I'd find it silly to go through the whole process of sending it in, them rejecting it, returning it, etc. when the very first words I uttered were "how much will this cost me."

Oh well, I've got my RMA now. /crossesfingers

Edit: I need to back up my PSN downloads, save games, etc. Can I just plug in a 32gb flash drive and use the backup utility? I've never had to use it before. Thanks.

[Marine Mike]

Originally Posted by Sylin

I hope you're right, cuz I'd find it silly to go through the whole process of sending it in, them rejecting it, returning it, etc. when the very first words I uttered were "how much will this cost me."

Oh well, I've got my RMA now. /crossesfingers

Edit: I need to back up my PSN downloads, save games, etc. Can I just plug in a 32gb flash drive and use the backup utility? I've never had to use it before. Thanks.

Yes.

[Rovic]

Originally Posted by Sylin

I hope you're right, cuz I'd find it silly to go through the whole process of sending it in, them rejecting it, returning it, etc. when the very first words I uttered were "how much will this cost me."

Oh well, I've got my RMA now. /crossesfingers

Edit: I need to back up my PSN downloads, save games, etc. Can I just plug in a 32gb flash drive and use the backup utility? I've never had to use it before. Thanks.

it wont get rejected....once they accept it over the phone all should be good and dandy.....the worst part is that you'll have to do withou your ps3 for about 2 weeks....good luck..

[Marquoz]

Glad to hear that Sony is helping you out with great customer service! Keep us posted in a couple weeks.

[ps3andlovinit]

Originally Posted by Sylin

Oddly enough, I just got off the phone with Sony. I was perfectly honest and forthright about what happened, and asked him how much for repairs, and he said "free". I even double-checked, "Are you SURE it's still free, even though my son shoved a quarter in there?" "Yes sir," he replied, "this repair will be done at no cost to you."

We'll see about that.

Why do you find it odd or assume he lied to you?

[Rike255]

I have had nothing byt good things to say about the customer service when fdoing warranty stuff. My friends PS3 broke a little less then a month after the warranty expired, we called Sony's service, and told them it was out of warranty and asked how much the cost would be. The Sony rep said dont' worry about it, they'll cover it for us.

I also had mine break while it was in warranty. I called, talked to them for about 5 minutes and did a few test things, then the guy just said "ok we'll take it in", I got it back about 8 days after i originally called.

Thanks Sony!!

[Lucy Diamond]

Use Marine Mike's guide and fix it yourself.

Warranty service is normally not worth the time it takes.

Once you successfully pop your chasis, you should be fine.

Keep your wits about you and be careful where you put all the screws and keep you son out of the room while you do it!!!

It is not rocket science. If you don't feel you have the skill to do this, then simply axquire the skill. Just do it and learn that way.

Again...you can't go wrong with Marine Mike's walk-throughs.

[David Craig]

I have another service story.

I live in Toronto.

My 60 gig PS/3 was purchased Mar 01/07 for about $650. It is the model that plays PS/2 games too.

It died Saturday January 10/09. My son was playing a game and the machine shut down with the game disk inside. I tried to power it up but it would only turn on briefly, beep 3 times, and shut down again. Also the eject function was not working.

I looked for a Canadian phone number but didn't see one.

Instead I phoned the toll-free USA service number on Sunday Jan 11/09.

WOW. Within 3 minutes I was talking to a real person--on a Sunday! They said the flat rate repair cost was $170 Canadian + tax.

Perolator sent me a cardboard shipping box on Tues Jan 13. I loaded the PS/3 into it at night and dropped it off for free shipping. The drop-off location was a Perolator drop off location at a nearby Staples. Shipping was to Whitby, Ontario.

Sony called me Monday Jan 19 for a credit card number.

On Wednesday Jan 21 my son received the returned unit at home at about noon.

Good turnaround in my mind and hassle-free.

But here is the kicker. After studying the work order for a while I couldn't see what they repaired. Then suddenly it dawned on me.

Incoming model: CECHA01, serial number "Blah"
Exchange model: CECHA01, serial number "Different"

This was a brand new unit! I didn't know that they still sold this older model. I was a bit worried that it would be one of the newer models that did not support PS/2 games. I tested it. PS/2 games do work.

In summary,

1) Fast service
2) Hassle free
3) Free shipping to and from my home
4) New unit
5) The game was returned too inside a small plastic bag

I'm very pleased with Sony.

[metsfan1545d]

Originally Posted by David Craig

I have another service story.

I live in Toronto.

My 60 gig PS/3 was purchased Mar 01/07 for about $650. It is the model that plays PS/2 games too.

It died Saturday January 10/09. My son was playing a game and the machine shut down with the game disk inside. I tried to power it up but it would only turn on briefly, beep 3 times, and shut down again. Also the eject function was not working.

I looked for a Canadian phone number but didn't see one.

Instead I phoned the toll-free USA service number on Sunday Jan 11/09.

WOW. Within 3 minutes I was talking to a real person--on a Sunday! They said the flat rate repair cost was $170 Canadian + tax.

Perolator sent me a cardboard shipping box on Tues Jan 13. I loaded the PS/3 into it at night and dropped it off for free shipping. The drop-off location was a Perolator drop off location at a nearby Staples. Shipping was to Whitby, Ontario.

Sony called me Monday Jan 19 for a credit card number.

On Wednesday Jan 21 my son received the returned unit at home at about noon.

Good turnaround in my mind and hassle-free.

But here is the kicker. After studying the work order for a while I couldn't see what they repaired. Then suddenly it dawned on me.

Incoming model: CECHA01, serial number "Blah"
Exchange model: CECHA01, serial number "Different"

This was a brand new unit! I didn't know that they still sold this older model. I was a bit worried that it would be one of the newer models that did not support PS/2 games. I tested it. PS/2 games do work.

In summary,

1) Fast service
2) Hassle free
3) Free shipping to and from my home
4) New unit
5) The game was returned too inside a small plastic bag

I'm very pleased with Sony.

it was probably a refurb as sony hasnt stocked the 60 for months

[MOONPHASE]

Originally Posted by Sylin

It's brand new. Just got it in November.



Nope, not out of warranty. I said the repair would be non-warranty, because I assumed that my son sticking a quarter in the drive would be considered "abuse or neglect" and therefore not covered. (Excellent guide, btw... I'll use that as my last resort.)

Oddly enough, I just got off the phone with Sony. I was perfectly honest and forthright about what happened, and asked him how much for repairs, and he said "free". I even double-checked, "Are you SURE it's still free, even though my son shoved a quarter in there?" "Yes sir," he replied, "this repair will be done at no cost to you."

We'll see about that.

well you got a 1 year warranty with Sony

[Sylin]

Originally Posted by MOONPHASE

well you got a 1 year warranty with Sony

Yep, surprisingly enough, they actually did this repair @ no cost.

Ironically, about 2 weeks later, our "older" PS3, with ONE DAY left on the warranty, decided to stop reading DVD's. It read Blu's just fine, but wouldn't recognize any DVD's.

This time I did the online repair request. Had a cardboard box overnighted to us, and shipped off the unit last Friday. Yesterday (the following Wednesday), I received confirmation the unit had been shipped from Sony and was on its way back to us, repaired. We should have it Monday.

I couldn't be more pleased with Sony's service. It's like dealing with Apple--everything is fast, smooth, and they really take care of you.

Unlike Microsoft... when our (seldom-used) Xbox 360 hard drive mysteriously lost all data on it, MS refused to repair it, stating it was just a "temporary glitch" and told me to re-download all my DLC games again and not to worry. This drive wipe has since happened 2 more times, and it appears I am just SoL with Microsoft. They only honor the 3 year Xbox warranty for RROD issues.

Oh well... 3 cheers for Sony. =)

[bigmf]

Let us know about the quarter. I bet you they kept it.

[reiella]

Originally Posted by Sylin

Yep, surprisingly enough, they actually did this repair @ no cost.

Ironically, about 2 weeks later, our "older" PS3, with ONE DAY left on the warranty, decided to stop reading DVD's. It read Blu's just fine, but wouldn't recognize any DVD's.

This time I did the online repair request. Had a cardboard box overnighted to us, and shipped off the unit last Friday. Yesterday (the following Wednesday), I received confirmation the unit had been shipped from Sony and was on its way back to us, repaired. We should have it Monday.

I couldn't be more pleased with Sony's service. It's like dealing with Apple--everything is fast, smooth, and they really take care of you.

Unlike Microsoft... when our (seldom-used) Xbox 360 hard drive mysteriously lost all data on it, MS refused to repair it, stating it was just a "temporary glitch" and told me to re-download all my DLC games again and not to worry. This drive wipe has since happened 2 more times, and it appears I am just SoL with Microsoft. They only honor the 3 year Xbox warranty for RROD issues.

Oh well... 3 cheers for Sony. =)

Heh, I have to disagree with you regarding Apple, but then again I had the fun of having one of the iPod 3gs whose lcd cracked itself [not the external part, the internal part]. And well, I do understand Apple's point that cracked screen is pretty almost always user abuse, that model apparantly had issues of it occuring to a plurality of folks .

Oh well.

[Blu_Ray_UK2007]

I feel for you.. thats why my PS3 is high up now