Early Blu-rays that may have playback issues (Criterion, Well Go USA, etc.)

[TheHumanTornado]

I was told to return them both together, I got my Eraserhead.

Anyway, I emailed him right about the time I posted my comment. ALREADY RESPONDED!!!!!! He is sending my Stagecoach replacement today!

[JackKnightStarman]

Received my IP man copy yesterday from well go. Just under seven days, and they sent it 2-day priority. Not bad...

[Professor Echo]

Originally Posted by TheHumanTornado

I sent my copy of Stagecoach back along with my Eraserhead replacement, per their instructions. That was about 4 months ago. Still nothing. Sent one follow up email a while back and I don't think it ever hit their replacement list..........

I sent in my STAGECOACH and others a little bit before you did and received my replacements in January, I think. I wonder why yours has taken so long. Glad it's on the way though.

[Feiereisel]

My two replacement blu-rays came in the mail today. I sent them off 25 March, making for about a ten business-day round trip. Good stuff.

The Summer Hours disc was labeled as a second printing; Gomorrah, an "unofficial" title, seems to just be a new first-printing disc.

[lolwut]

Originally Posted by thethingwithnoname

I'll copy a post I've made in the Silent Hill thread here as Metropolitan have announced an exchange program for two discs with issues, Silent Hill & The Myth. Details below:




OK,

I've been in conversation with a guy at Metropolitan and there is now an official exchange program for Silent Hill & another film 'The Myth' - hooray!!

He's shared with me a press release announcing this and I have exchanged my disc and the replacement works perfectly.

I have included below the original french release and then the google translation

[Show spoiler]
------------------------------------------------------------

Madame, Monsieur,

Metropolitan FilmExport nous a fait part d'un problème de lisibilité dans le temps de deux Blu-Ray fabriqués par la société MPO en 2009 :

- Silent Hill – le film – première édition « collector 2 disques » : 3512391144524

- The Myth - 3512391843885

Après une analyse très poussée réalisée par nos équipes de R&D, il apparaît que ces disques présentent des caractéristiques techniques dégradées du fait d’un lot résine utilisé lors de la fabrication des Blu-Ray en 2009.
Lors des contrôles réalisés lors du process de fabrication, il était impossible de détecter ce problème car les caractéristiques techniques des disques étaient bonnes. C’est avec le temps que la résine s’est dégradée avec pour conséquence l'illisibilité des Blu-Ray.
Seuls deux titres fabriqués par MPO sont à ce jour reconnus comme affectés par ce problème.
MPO met donc en place un service d’échange des disques ; l'échange sera réalisé sur simple envoi des Blu-Ray défectueux de Silent Hill (le film) et de the Myth à l'adresse suivante :

MPO
Service Retour Mlink
ZI de la Boorie
Boulevard de l’Europe
53700 Villaines la Juhel

Tel : 02 43 08 36 50

MPO tient à présenter ses excuses aux consommateurs, et reste à disposition pour toute question

--------------------------------------------------------

Translation:

---------------------------------------------------------

Dear
Metropolitan FilmExport us by a problem of legibility in time of two Blu-Ray
produced by MPO in 2009:

- Silent Hill - the film - first edition "collector 2 discs": 3512391144524

- The Myth - 3512391843885

After a very thorough analysis by our R & D teams, it appears that these discs show degraded characteristics due to technical batch resin used in the
production of Blu-Ray in 2009.
When checking during the manufacturing process, it was impossible to detect this problem since the technical characteristics of the discs were good. This is the time that the resin has degraded resulting illegibility of Blu-Ray.
Only two titles made by MPO to date are recognized as affected by this issue.
MPO therefore developing an exchange service discs; the exchange will be made upon submission of Blu-Ray defective Silent Hill (film) and the Myth to the following address:

MPO
Service Retour Mlink
ZI de la Boorie
Boulevard de l’Europe
53700 Villaines la Juhel
France

Tel: 02 43 08 36 50
MPO would like to apologize to consumers, and is available for any questions

--------------------------------------------------------------

The contact email address for any queries is standard.metro@metropolitan-films.com

Hope this helps you all out who have a defective disc

Thanks, I gave them an email. Hopefully they're replace it even though I live in the US.

[Brent L.]

Has there been any update on if Criterion will replace discs not on their official list?

I still have not done anything with my defective discs for Days of Heaven, Gomorrah, and Monsoon Wedding. I was waiting for an official word, and kinda lost track of this thread with everything that has been going on in my life lately. Is it safe to send those three as well now?

[Professor Echo]

Originally Posted by Brent L.

Has there been any update on if Criterion will replace discs not on their official list?

I still have not done anything with my defective discs for Days of Heaven, Gomorrah, and Monsoon Wedding. I was waiting for an official word, and kinda lost track of this thread with everything that has been going on in my life lately. Is it safe to send those three as well now?

I sent in DAYS OF HEAVEN last October and received a replacement in January. It was the last one to arrive of the five discs I mailed them for replacement.

[Brent L.]

I sent my defective discs in on 5/1 and today, 5/11, I received all of them. Here are the replacements I asked for and received...

Days of Heaven
Gomorrah
M
Monsoon Wedding
Paris, Texas
Summer Hours
Walkabout

[Five Inches]

Originally Posted by Coasterghost

I looked at my copy of W. I can't tell but it looks like the disc is starting to bronze around the very inner ring. I need to test the disc but, generally it looks like the disc is in fine shape. I would like your two cents.

[Show spoiler]

Could this be the label (print) showing through? Because I noticed this on many of my Criterions as well.


I sent in my faulty Criterions on the 18th of March - even those not on the list - and I have yet to receive any replacements whatsoever. They were individually labeled and had a brief explanation of the problem for each disc.

[Show spoiler]

Here's hoping they actually made it to Criterion at all...

[jscoggins]

The Wallace & Gromit BD (which is OOP) seems to suffer from bronzing as well.

https://forum.blu-ray.com/showpost.p...9&postcount=77

[captveg]

Five Inches - it wouldn't hurt to email them and inquire to see if they have received your shipment. Just provide them with the details and even the pic of the contents. Worst case result from emailing is that they don't respond and you are in the same position of wondering.

[lolwut]

I've posted about this in the similar thread but for Lions Gate BDs, but my Saw 3D no longer plays properly as of this month. I've emailed and called Lionsgate Home Entertainment and they are refusing to replace it, instead telling me to update my firmware and clear my BD cache (I did, as if it matters). Terrible customer service.

[NEB213]

EVERYBODY CHECK ALL Paramount ,Dreamworks ,Lionsgate Blurays for BRONZING
Released during 2006-2011 USA versions.
Paramount Blurays are worsening with age.

[jscoggins]

Originally Posted by NEB213

EVERYBODY CHECK ALL Paramount ,Dreamworks ,Lionsgate Blurays for BRONZING
Released during 2006-2011 USA versions.
Paramount Blurays are worsening with age.

Do you have some specific examples?

[neo_reloaded]

Originally Posted by NEB213

EVERYBODY CHECK ALL Paramount ,Dreamworks ,Lionsgate Blurays for BRONZING
Released during 2006-2011 USA versions.
Paramount Blurays are worsening with age.

The sky is falling!

[jscoggins]

Originally Posted by neo_reloaded

The sky is falling!

It already fell.

[neo_reloaded]

Originally Posted by jscoggins

It already fell.

Nah.

[NEB213]

Everyone Check all Blurays from Warner Bros. USA released in 2006-2007
So far I found problems in

The lake house
Lady in the water
The Cowboys
Relentless enemies (national geographic)
Million dollar baby
ATL
Superman II
The getaway (1972)

These were purchased on first year of release.

[StingingVelvet]

You guys keeping your collections next to the radiator? It's okay, you can tell us.

[jscoggins]

Originally Posted by NEB213

Everyone Check all Blurays from Warner Bros. USA released in 2006-2007
So far I found problems in

[Show spoiler]The lake house
Lady in the water
The Cowboys
Relentless enemies (national geographic)
Million dollar baby
ATL
Superman II
The getaway (1972)

These were purchased on first year of release.

What kinds of problems?