HD Scape - Fireplace - Will Not Play on PS3 - UPDATE: replacements available now - Page 3 - Blu-ray Forum

scook · 10-31-2007, 02:32 PM

Thanks seems like a decent buy but not a MUST have.

bageleaterkkjji · 10-31-2007, 02:50 PM

Quote:

Originally Posted by C6 Z06

Because some of us have so many plasmas in the house, like myself, we can use it on the ones that don't have fireplaces in that room. Great for the extra plasmas during x-mas while entertaining. Bought it because I can. Bought it because I wanted to see what it would look like in Blu! Bought it because I can afford to throw it in the trash if I don't like it. Bought it to keep the wife happy! Bought it for the romance feeling it may provide........................wife or girlfriend! Bought it to bring my BD total a little closer to 300............................................... not!! Am I starting to sound

. Any more reasons needed!!

lol you you have a wife and girlfriend?

C6 Z06 · 10-31-2007, 03:45 PM

Quote:

Originally Posted by bageleaterkkjji

lol you you have a wife and girlfriend?

And an ex-wife. They all want the same thing..............................money!

jkwest · 10-31-2007, 04:31 PM

DrinkMore, your response was priceless...

Some people don't have class like us...

MBLURAY · 10-31-2007, 07:11 PM

Hey Guys, I bought HDSCAPE's Fireplace Visions of Tranquility from Amazon and was sad to find out it didn't play on my PS3. (But it worked on my Vaio Blu Ray Drive.) I contacted HDSCAPE directly and they said the following:

Thank you for your purchase.> > Blu-ray is still a developing technology as you can see evidence of> this in the fact that all Blu-ray players, including the PS3 need to> have their firmware updated regularly.> > At this time, we are investigating whether the incompatibility lies with> our software, or the PS3 hardware. We ask that you please have patience> for just a few days while we get to the bottom of this.> > If you are not willing to wait - we will be happy to refund the purchase> price of your Blu-ray disc provided you have the original receipt. > Sorry for any inconvenience this may have caused.>

When I asked if the other HDscapes I was renting would have the same problem they replied that only Fireplace has been found to have this issue. More news to come!

MBLURAY · 10-31-2007, 07:24 PM

I posted this information elsewhere today.

Contacted HDSCAPE This is what they said.

Thank you for your purchase.> > Blu-ray is still a developing technology as you can see evidence of> this in the fact that all Blu-ray players, including the PS3 need to> have their firmware updated regularly.> > At this time, we are investigating whether the incompatibility lies with> our software, or the PS3 hardware. We ask that you please have patience> for just a few days while we get to the bottom of this.> > If you are not willing to wait - we will be happy to refund the purchase> price of your Blu-ray disc provided you have the original receipt. > Sorry for any inconvenience this may have caused.>

I then asked if the other titles they make that I would rent from Blockbuster would have the same problem. They said only Fireplace Visions does.

DrinkMore · 10-31-2007, 07:47 PM

Thanks for the updates everyone. I will let this one blow over before I look at any of their other titles.

owa · 10-31-2007, 07:59 PM

Yeah, thanks for the update. Just got mine and the Fireplace isn't working but the Saltwater Aquarium is. Don't have time to try the others now.

Guinness7 · 10-31-2007, 09:22 PM

Well it is good to know that other hdscape titles work fine, but I would like to hear what tech support finds the problem to be.

DrinkMore · 10-31-2007, 09:26 PM

Quote:

Originally Posted by Guinness7

Well it is good to know that other hdscape titles work fine, but I would like to hear what tech support finds the problem to be.

Thank you for your patience in this matter. Today we have found that the problem is not in fact with the firmware but with our product. We are now in the process of replicating new copies which will be available in no longer than 30 days. We have two options to offer you:

1. Email me with your name and address and I will send you a self-addressed stamped envelope. In the self-addressed stamped envelope enclose the product and your receipt and we will give you a full refund.
2. Email me with your name and address and as soon as the new product becomes available you will be reshipped, and you do not have to return the original disc.

Sorry again for any inconvenience this may have caused.

Kindest Regards,

HDScape/DVD International
Customer Support

I opted to wait and get a new copy

blu_world · 11-01-2007, 02:06 AM

Quote:

Originally Posted by moweeis

Try calling Sony's customer support in Europe:

"Hey, i have a problem with my Blu-ray player"

"Your what ?"

"My Blu-ray player"

"What is Blu-ray?"

"... I have a problem with your product BDP-S1E"

"Wait a moment"

"Sir, that is a DVD player"

"No it is a Blu-ray player"

"Anyway, what is your problem"

"It won't accept my disc"

"It won't accept DVD?"

"No, [some blu-ray titler can't remember], Blu-ray title won't work"

"Sir, it is a DVD player! It does not play the format you are reffering to."

*I hanged up*

hey that happened to me,but it was a Women

me:Get The Man On the Phone,He'll know!

then she sounded all Fat and ugly trying to get mouthy with me

i had to act like the guy off 300

me: No Get me a Man you Motherless dog!..stop swearing!

then she swore at me for no good reason again like in the first place

me: You Stinky %@#$#.your double chin B#!3!

JK

JadedRaverLA · 11-01-2007, 03:59 AM

Quote:

Originally Posted by DrinkMore

[I]Thank you for your patience in this matter. Today we have found that the problem is not in fact with the firmware but with our product. We are now in the process of replicating new copies which will be available in no longer than 30 days. We have two options to offer you...

I just think someone should point how AWESOME the smaller companies producing Blu-rays are when they discover a problem with their titles. Both R&B Films and now HDScape have tracked down the problem and offered exchanges for people extremely quickly after discovering problems with their titles. They should both be congratulated for doing the right thing and not "passing the buck" onto anyone else.

Check out HD DVD forums for all the issues with discs from major studios (mainly combo-format discs) and see how people have been treated by those studios when they attempt to report problems. Most ended up exchanging the discs multiple times at retail, boiled their discs, etc, and many never ended up with working discs. We should be very grateful for the customer service provided from our studios.

Papi4baby · 11-01-2007, 07:37 AM

Quote:

Originally Posted by moweeis

Try calling Sony's customer support in Europe:

"Hey, i have a problem with my Blu-ray player"

"Your what ?"

"My Blu-ray player"

"What is Blu-ray?"

"... I have a problem with your product BDP-S1E"

"Wait a moment"

"Sir, that is a DVD player"

"No it is a Blu-ray player"

"Anyway, what is your problem"

"It won't accept my disc"

"It won't accept DVD?"

"No, [some blu-ray titler can't remember], Blu-ray title won't work"

"Sir, it is a DVD player! It does not play the format you are reffering to."

*I hanged up*

Quote:

Originally Posted by blu_world

hey that happened to me,but it was a Women

me:Get The Man On the Phone,He'll know!

then she sounded all Fat and ugly trying to get mouthy with me

i had to act like the guy off 300

me: No Get me a Man you Motherless dog!..stop swearing!

then she swore at me for no good reason again like in the first place

me: You Stinky %@#$#.your double chin B#!3!

JK

Oh those awesome, i never see this funny stories coming from the HDDVD camp, i wonder why...

Banjo · 11-01-2007, 07:44 AM

Quote:

Originally Posted by DrinkMore

Thank you for your patience in this matter. Today we have found that the problem is not in fact with the firmware but with our product. We are now in the process of replicating new copies which will be available in no longer than 30 days. We have two options to offer you:

1. Email me with your name and address and I will send you a self-addressed stamped envelope. In the self-addressed stamped envelope enclose the product and your receipt and we will give you a full refund.
2. Email me with your name and address and as soon as the new product becomes available you will be reshipped, and you do not have to return the original disc.

Sorry again for any inconvenience this may have caused.

Kindest Regards,

HDScape/DVD International
Customer Support

I opted to wait and get a new copy

Now that's what I call customer service!

DrinkMore · 11-01-2007, 01:36 PM

Quote:

Originally Posted by JadedRaverLA

I just think someone should point how AWESOME the smaller companies producing Blu-rays are when they discover a problem with their titles. Both R&B Films and now HDScape have tracked down the problem and offered exchanges for people extremely quickly after discovering problems with their titles. They should both be congratulated for doing the right thing and not "passing the buck" onto anyone else.

Check out HD DVD forums for all the issues with discs from major studios (mainly combo-format discs) and see how people have been treated by those studios when they attempt to report problems. Most ended up exchanging the discs multiple times at retail, boiled their discs, etc, and many never ended up with working discs. We should be very grateful for the customer service provided from our studios.

Quote:

Originally Posted by Banjo

Now that's what I call customer service!

Yup, I am impressed. Very happy that they are fixing this and they said it should be out before Christmas. I am hoping by the end of November if not sooner.

TauRus · 11-01-2007, 03:17 PM

Quote:

Originally Posted by J6P

There is another thread or two referencing the same error message on the PS3 regarding other titles from way, way back. One was Chronos, the other was Legends Of Jazz. It sounds like the Chronos error was due to a firmware change to the PS3 back in March that didn't get completely communicated down the replication chain.

Maybe this thread will help (I've haven't read the entire thing).

https://forum.blu-ray.com/showthread.php?t=5852

In both cases, those discs were authored incorrectly. Later both publishers released correct versions (I got the corrected version of Legends of Jazz at no charge). This had nothing to do with the firmaware release.
Perhaps something similar is happening here.

miked924 · 11-01-2007, 03:31 PM

So what was the end story? Is the fix a firmware thing or disc authoring problem?

lutefisk69 · 11-01-2007, 03:54 PM

Quote:

Originally Posted by JadedRaverLA

Check out HD DVD forums for all the issues with discs from major studios (mainly combo-format discs) and see how people have been treated by those studios when they attempt to report problems. Most ended up exchanging the discs multiple times at retail, boiled their discs, etc, and many never ended up with working discs. We should be very grateful for the customer service provided from our studios.

Boiled their discs? I don't think I could ever do that. If a help line told me to do that I would have to return everything.

richieb1971 · 11-01-2007, 04:05 PM

Boiling discs only works temporarily for me. I tried it once with a DVDr and it started to work for about 15 mins then it just started to stutter until it died again.

DrinkMore · 11-01-2007, 05:42 PM

Quote:

Originally Posted by miked924

So what was the end story? Is the fix a firmware thing or disc authoring problem?

See post #50 on this page on page 3.

10-31-2007, 07:11 PM	#45
MBLURAY Junior Member Member since:Aug 2007	HDSCAPE FIREPLACE Visions of Tranquility Hey Guys, I bought HDSCAPE's Fireplace Visions of Tranquility from Amazon and was sad to find out it didn't play on my PS3. (But it worked on my Vaio Blu Ray Drive.) I contacted HDSCAPE directly and they said the following: Thank you for your purchase.> > Blu-ray is still a developing technology as you can see evidence of> this in the fact that all Blu-ray players, including the PS3 need to> have their firmware updated regularly.> > At this time, we are investigating whether the incompatibility lies with> our software, or the PS3 hardware. We ask that you please have patience> for just a few days while we get to the bottom of this.> > If you are not willing to wait - we will be happy to refund the purchase> price of your Blu-ray disc provided you have the original receipt. > Sorry for any inconvenience this may have caused.> When I asked if the other HDscapes I was renting would have the same problem they replied that only Fireplace has been found to have this issue. More news to come!

10-31-2007, 07:24 PM	#46
MBLURAY Junior Member Member since:Aug 2007	SAME PROBLEM with FIREPLACE Visions. I posted this information elsewhere today. Contacted HDSCAPE This is what they said. Thank you for your purchase.> > Blu-ray is still a developing technology as you can see evidence of> this in the fact that all Blu-ray players, including the PS3 need to> have their firmware updated regularly.> > At this time, we are investigating whether the incompatibility lies with> our software, or the PS3 hardware. We ask that you please have patience> for just a few days while we get to the bottom of this.> > If you are not willing to wait - we will be happy to refund the purchase> price of your Blu-ray disc provided you have the original receipt. > Sorry for any inconvenience this may have caused.> I then asked if the other titles they make that I would rent from Blockbuster would have the same problem. They said only Fireplace Visions does.

10-31-2007, 07:59 PM	#48
owa Blu-ray Knight Member since:Apr 2007 Blu-ray reviews: 96	Yeah, thanks for the update. Just got mine and the Fireplace isn't working but the Saltwater Aquarium is. Don't have time to try the others now. Last edited by owa; 10-31-2007 at 09:28 PM.

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10-31-2007, 02:32 PM	#41
scook Senior Member Member since:Apr 2007 Location:Rochester, NY Home Theater Gallery:14 Blu-ray collection:171	Thanks seems like a decent buy but not a MUST have.

10-31-2007, 04:31 PM	#44
jkwest Off-Topic King Member since:Jul 2007 Location:Northern California PSN Id: jkwest5 Blu-ray reviews:1 Trading Score:20	DrinkMore, your response was priceless... Some people don't have class like us...

10-31-2007, 07:47 PM	#47
DrinkMore Banned Member since:Apr 2007 Location:That's What She Said! Blu-ray collection:140 Blu-ray reviews:7 Trading Score:3	Thanks for the updates everyone. I will let this one blow over before I look at any of their other titles.

10-31-2007, 09:22 PM	#49
Guinness7 Power Member Top contributor Member since:Jan 2007 Location:NJ Blu-ray collection:259 Trading Score:59	Well it is good to know that other hdscape titles work fine, but I would like to hear what tech support finds the problem to be.

11-01-2007, 03:31 PM	#57
miked924 Expert Member Member since:Feb 2007 Location:Queens, NY Home Theater Gallery:5 4K collection:295 Blu-ray collection:1038 DVD collection:22 iTunes collection:4 Prime collection:1 Blu-ray reviews:2	So what was the end story? Is the fix a firmware thing or disc authoring problem?

11-01-2007, 04:05 PM	#59
richieb1971 Blu-ray Samurai Top contributor Member since:Aug 2007 4K collection:89 Blu-ray collection:706 Trading Score:16	Boiling discs only works temporarily for me. I tried it once with a DVDr and it started to work for about 15 mins then it just started to stutter until it died again.

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