Twilight Time Discussion Thread

[WonderWeasel]

Originally Posted by PGW

What a let-down. I placed an order on the 9th, including Christmas gifts. It's getting close now (obviously) and my order still hasn't shipped. I called them on Friday. No answer. I e-mailed them. No answer (yet).

Maybe they should hire enough people so they can actually get orders out the door under ten days... particularly at Christmastime.

I understand a couple of days to process orders - but 10 days is not acceptable.

I just received an email from Katie in their customer service department about my whole debacle, and she said my order that was placed on the evening of the 7th would be shipping out today or tomorrow, but because of what's happened with my Visa gift card and their weird payment system, they may have to hold my order for another day or two until the return is processed, and the funds are available. Between this and the order processing time, it hasn't exactly been a pleasant experience with SAE for me, either LOL.

[MikeZ.]

There is nothing weird about the pre authorization process.

That has been standard operating procedure for most online businesses for several years now.

It's already been explained to you very well, by another member already.
Add this to that :
It's a guarantee that they will be paid, no matter what you financial situation is. Nothing weird about that.

Not charging a customer until their order ships...damn sure nothing weird about that either.

[Monterey Jack]

The TT order I was supposed to get today won't arrive until tomorrow.

[WonderWeasel]

Originally Posted by MikeZ.

There is nothing weird about the pre authorization process.

That has been standard operating procedure for most online businesses for several years now.

It's already been explained to you very well, by another member already.
Add this to that :
It's a guarantee that they will be paid, no matter what you financial situation is. Nothing weird about that.

Not charging a customer until their order ships...damn sure nothing weird about that either.

I have NEVER had an online retailer do a preauthorization for the exact amount of an order, remove it, and then try to charge me for the exact amount two weeks later. That's ridiculous LOL.

[MikeZ.]

Originally Posted by WonderWeasel

I have NEVER had an online retailer do a preauthorization for the exact amount of an order, remove it, and then try to charge me for the exact amount two weeks later. That's ridiculous LOL.

What is ridiculous about NOT paying in advance ??? Are you just trolling ?

How long have you been placing pre orders online ??? This is SOP for pre orders.

[WonderWeasel]

Originally Posted by MikeZ.

What is ridiculous about NOT paying in advance ??? Are you just trolling ?

How long have you been placing pre orders online ??? This is SOP for pre orders.

There is nothing ridiculous about not paying in advance. What's ridiculous is sending a preauth through for the exact amount of the order, removing it, and then trying to charge the exact same amount two weeks later. Every time I have ordered something online before this, with every other company, when the preauthorization is put on, the card is charged within a day or two, not two weeks later. Are you trolling? Have you ever ordered anything from any other company besides SAE?

[WonderWeasel]

Originally Posted by mikez.

what is ridiculous about not paying in advance ??? Are you just trolling ?

How long have you been placing pre orders online ??? This is sop for pre orders.

and this wasn't a pre-order, this was for items they had in stock. Jesus christ, read before you post.

[MikeZ.]

https://en.wikipedia.org/wiki/Authorization_hold

[krasnoludek]

Originally Posted by WonderWeasel

There is nothing ridiculous about not paying in advance. What's ridiculous is sending a preauth through for the exact amount of the order, removing it, and then trying to charge the exact same amount two weeks later. Every time I have ordered something online before this, with every other company, when the preauthorization is put on, the card is charged within a day or two, not two weeks later. Are you trolling? Have you ever ordered anything from any other company besides SAE?

I've had many companies pre-authorize and then not charge until the order gets shipped.

Amazon does this on preorders.
Various wine stores do not charge until shipping.
I've had clothing stores not charge until the order was shipped.

As the other user said, this is SOP across the industry to not charge until shipment, but to preauthorize to make sure the funding source is valid.

[WonderWeasel]

Originally Posted by MikeZ.

https://en.wikipedia.org/wiki/Authorization_hold

per your link:

"At the end of the day, the merchant instructs the credit card machine to submit the finalized transactions to the acquirer in a "batch transfer," which begins the settlement process, where the funds are transferred from the customer's accounts to the merchant's accounts.

This process is not instantaneous: the transaction may not appear on the customer's statement or online account activity for one to two days, and it can take up to three days for funds to be deposited in the merchant's account. The money will be refunded in full if the hold is allowed to expire before the settlement occurs."

Again, it's been more than 3 days, and I've NEVER had an online retailer do a preauth for an exact amount of an order, allow the hold to expire, then try to submit the payment again two weeks later. It has never taken longer than a couple of days for a preauth to turn into a payment for me. Just stop dude, you're fighting a losing battle.

[MikeZ.]

From Facebook :

Just posted in our TT blu-ray catalogue section:
COMES A HORSEMAN (1978).
A NOTE ABOUT THE TRANSFER: while Twilight Time believes Comes a Horseman to be a fine, and generally overlooked hidden treasure from the 1970s, and worthy of a second look by Blu-ray aficionados, we recognize it has not survived in the greatest of shape. We hope that those of you who care enough to buy a copy will forgive the unusually high (for a TT release) level of “speckling” (minus density) and general debris that mar the work of master cinematographer, Gordon Willis, in this hi-def presentation. We have rejected many other titles and transfers for similar reasons, but after some consideration decided this film was too important to let go. In light of this fact, we are offering it at a reduced price to encourage those on the fence about it. TT strives always to strike a balance between a duty to preserve the legacy of film history, as well as presenting the very best version of a film in hi-def as possible under the circumstances.

[WonderWeasel]

Then again, maybe I've never experienced this because every vendor/company that I've ordered something online from actually shipped in a timely manner.

[SMOOT]

Originally Posted by RalphoR

The 3 Worlds of Gulliver arrived today along with a few other bds. Unfortunately, it's like #8 in my movie queue. I bought way too many movies over the past month with two more orders arriving by the 24th

I watched the Twilight Time Blu-ray of "The Three Worlds of Gulliver" last night, and I was surprised at how great it looks. I was hoping that it would be very good, but it surpassed my expectation.

This is a reference quality transfer of a Harryhausen film
(although I will add that "First Men in the Moon"
and "The Golden Voyage of Sinbad" are also reference quality).

I wonder if Ray Harryhausen ever saw "The Three Worlds of Gulliver" look this good?

[Sinbad75]

Originally Posted by SMOOT

I watched the Twilight Time Blu-ray of "The Three Worlds of Gulliver" last night, and I was surprised at how great it looks. I was hoping that it would be very good, but it surpassed my expectation.

This is a reference quality transfer of a Harryhausen film
(although I will add that "First Men in the Moon"
and "The Golden Voyage of Sinbad" are also reference quality).

I wonder if Ray Harryhausen ever saw "The Three Worlds of Gulliver" look this good?

Good to hear! I figured it would be a great transfer since the copy shown on the Sony HD channel was superb. SAE told me my USPS shipping label was sent out on Saturday, but checking on the shipping seems to indicate it has yet to leave Linden VA. OH well, so much for early ordering the second the title became available for preorder!

[StingingVelvet]

Originally Posted by WonderWeasel

Then again, maybe I've never experienced this because every vendor/company that I've ordered something online from actually shipped in a timely manner.

It is extremely common for a site to charge you a pre-authorization and then take it off if shipping isn't happening immediately (like a pre-order). I'm not sure why you're fighting the people telling you that is totally normal and common, just trust us that it is.

SAE are a small outfit. They're not Amazon and they never will be Amazon no matter how many people get on here mad and ranting that they're not exactly like Amazon.

[78deluxe]

Originally Posted by RalphoR

That doesn't make any sense to me. I know it's been selling well but TT shouldn't be out of stock. I can't think of any other reason why it would delay any orders now

Per TT they didn't actually have all the copies yet from the replicator.

Mine still hasn't shipped yet.

[MikeZ.]

Originally Posted by MikeZ.

And Technicolor is about 30 miles away, so mine arrive the very next day. Love it !!!!

Except this time.

Lavergne > Memphis ? > Nashville > back to Memphis ?...where it's been since Saturday ???

[WonderWeasel]

Originally Posted by StingingVelvet

It is extremely common for a site to charge you a pre-authorization and then take it off if shipping isn't happening immediately (like a pre-order). I'm not sure why you're fighting the people telling you that is totally normal and common, just trust us that it is.

SAE are a small outfit. They're not Amazon and they never will be Amazon no matter how many people get on here mad and ranting that they're not exactly like Amazon.

I called Katie at Screen Archives to give her a new CC# for my order, and she explained that they generally get in-stock merchandise shipped before the hold expires, but because they are so far behind on orders, it expired. I wouldn't call that "normal"; that sounds like an extenuating circumstance. Again, I have never had a problem like this, regardless of what time of year I was ordering, the size of the outfit I was ordering from, etc., and I've placed dozens of orders online over the years. It has never taken a company so long to ship an in-stock product to me that the preauthorization expired. And when you come at someone like MikeZ. did, people tend to go on the offensive.

[Hoke Moseley]

Still zero updates on my 11/25 order. I'm a patient person but now this is getting crazy.

[MikeZ.]

" And when you come at someone like MikeZ. did, people tend to go on the offensive."

I addressed you the same as I do any other supposedly grown adult male. If you're not a woman, and you're not a child, you shouldn't get so rattled.
Sorry I upset your delicate sensibilities.

You have now had three other people tell you this SOP. Just because you've never experienced it before, doesn't mean it isn't.