Please Call Warner regarding Matrix Revolutions Glitch

[DanFan]

Here is the glitch courtesy of John Ross:

http://home.earthlink.net/~jmorg/matrix/Matrix.htm

I just called Warner at 1-800-553-6937. The woman that answered was very nice.

I told her about the Matrix Revolutions Blu-Ray glitch and the approximate time in the movie that it occurs.

As far as she knew, I was the first to report this.

I made sure to tell her that this is a widely reported problem, not just my copy.

I also told her that the HD-DVD of Matrix Revolutions did not exhibit this problem.

She then gave me another number to call, 1-818-954-6000. Called it and was directed to someone who was not in, but I did leave a voice mail. I'll let you know if I hear back from them.

I did forget to mention that on some players (PS3) it skips these bad frames, resulting in a jump cut. So maybe anyone else that calls can mention this.

She told me that this info would be forwarded along to the proper parties.

If we expect to get this fixed and re-issued, I suggest that everyone who cares about this glitch give them a call.

Based on Warner Bros history of correcting and replacing problem discs, I'm fairly optimistic that if enough people call they will replace this eventually.

Thanks,

DanFan

[Clark Kent]

Inform the Digital Bits insiders. They seem to have pretty good contact with people at Warner who could actually get something done.

[DrinkMore]

They will fix it just like they did the Harry Potter movies that had weird images in the frames...

I am being sarcastic. Doubt Warner will issue a fix.

[DanFan]

Originally Posted by Clark Kent

Inform the Digital Bits insiders. They seem to have pretty good contact with people at Warner who could actually get something done.

I e-mailed Bill Hunt last week, but no response yet.

[BluCrew]

I haven't bought or seen the trilogy on blu yet, but is this glitch serious enough that it actually interrupts the movie? Or is it only a slight glitch that's just a tad annoying?

[Jason One]

Originally Posted by Clark Kent

Inform the Digital Bits insiders. They seem to have pretty good contact with people at Warner who could actually get something done.

It has already been mentioned in the Digital Bits insider thread.

[Barbie-Shrimp]

Is it a split second issue? If so, I missed it and don't really care.

[owa]

Yeah, it's something that happens really quickly but it also depends on the player as well. It's more obvious on some than others. On the PS3, it just looks like it doesn't transition from slo-mo back to full speed as smoothly as normal (it appears to skip the bad part). On the Panasonics, I think it's the least noticeable from what I read in the thread here (can't remember how it shows up though). On some other players, the picture breaks up some (gets blocky) and is more obvious. The symptoms are mentioned in the master thread.

[panamablu]

Originally Posted by Barbie-Shrimp

Is it a split second issue? If so, I missed it and don't really care.

The less time the movie last, the better...

[NJ_RAMS_FAN]

Originally Posted by Barbie-Shrimp

Is it a split second issue? If so, I missed it and don't really care.

Yea, I'm not going to go nuts for a second. If they exchange it, then I'll do it. If they don't, oh well.

[DVD FOREVER]

I'm the person who posted a thread about this the week the Matrix set came out but I guess my original post got lost which is too bad because this is a terrible problem. I've been doing QC in the DVD business for ten years now on both studio masters and compression and things like this are not supposed to get out at a retail level. It was extremely noticeable to me the very first time I saw it and I couldn't believe this got past Warner Bros. QC department at their very own facility that they own.

I know there are some who feel this isn't a big deal but it is especially to someone like me who does QC for a living. This issue is approx. 3 frames but it's 3 badly encoded frames that should not be there, plain and simple. The last time I saw an embarrassing compression problem like this was The Lord of the Rings: Return of the King extended cut issue. Anyone who wants to see what that looks like, I will be more than happy to show the link to what happened on that. I don't believe anyone that I know ever caught that and apparently neither did the compressionist who did the encode or anyone in QC. This is just as bad in my opinion. In the QC business among colleagues I talk to, we consider this a major failure.

My friend is the one who originally created the Matrix link so he will be happy to see that it is getting around. Regardless of whether this bothers everyone, it's an error and the people who buy this and spent their hard earned money should not act like beta testers for mistakes that QC people can't find. I also encourage everyone who has this to call Warner and let them know. You can also report this issue to www.blufocus.com as they report to all the studios in their consumer link. Thanks to Danfan for bringing attention to this yet again. Somewhere my original post is smiling :-)

[DVD FOREVER]

http://home.earthlink.net/~jmorg/LOTR.htm

Okay, before anyone even asks from my previous reply, here's the bad encode issue from the DVD release of the extended cut of Return of the King. I'm still amazed that 4 years after it was released that no one ever noticed this. At least not enough to ever talk about it online among us movie fanatics.

This was never fixed so hopefully the person who originally encoded this will not be among the team working on the Blu-ray version. Seriously, someone was asleep at the wheel when this was approved and trust me, many eyes saw it before it went to retail.

[DanFan]

Another thing that sucks is, the HD-DVD of Matrix Revolutions does not have this problem, but the Blu-Ray does.

[DVD FOREVER]

Hey Danfan,

Yeah, my friend who actually created that link also has the HD-DVD set and the encode error isn't on the Revolutions HD disc. This all boils down to a QC operator or operators just not catching it. A costly and unnecessary mistake. The more Warner hears about this, the more likely this will be corrected. The best way would be if they offer an exchange program.

The worst would be if this was fixed as a running change out which means when new orders are eventually filled, the corrected disc will be in those new batches from a newly created DLT. Something tells me they will do both... eventually

[aramis109]

DVD FOREVER, I copied out your posts and some others from that previous thread and brought it to the attention of Jeff over at The Bits. He's still waiting on his copy but once he takes a look I'm hoping that he'll have some productive dialog with Warner.

I would recommend that those of you that want to see something done about this to post over in the Insider's thread about it. The more people that bring it up to Jeff and Bill the better. Just be polite!

https://forum.blu-ray.com/showthread...02#post1278302

[TheForce8686]

Originally Posted by DanFan

Another thing that sucks is, the HD-DVD of Matrix Revolutions does not have this problem, but the Blu-Ray does.

Anyone else not notice the problem?

[jlaavenger]

I was considering buying this set but now I'm not so sure. Might be better to wait for single disk releases.

[aramis109]

Originally Posted by jlaavenger

I was considering buying this set but now I'm not so sure. Might be better to wait for single disk releases.

Depends on your player. On the PS3, I might not have noticed it at all if I hadn't been looking for it for another poster.

Also... it's 3 frames out of a 4 movie set. I would think that wouldn't be something to hold you back, but that's just me.

[broganreynik]

heck, I haven't even replaced my Pirates of the Caribbean due to the framing issues yet. It's inexcusable, but I'm not gonna risk losing my movie in the mail for a measly 3 frames.

[DVD FOREVER]

Originally Posted by jlaavenger

I was considering buying this set but now I'm not so sure. Might be better to wait for single disk releases.

I agree with Aramis109. It's a great set and well worth the purchase. I am sure that someday soon, Warner will announce something and then they will probably have some kind of exchange. I even know someone there and have alerted him to the problem so people do know at the studio about this. You could be happy with the set for now with all the great features and of course the first two films.

I want to say that I am not 100% that this will happen but all fingers point to this being addressed at some point. Warner has been good to make sure that issues are fixed like The Superman DVD ultimate set and last years Terminator 3 Blu-ray.

Thank you Aramis109 for forwarding the info to the insider's section. That just spreads the word even further. Somehow all the people like us who have bought this will eventually get it fixed just by speaking up.

As far as not exchanging it in the mail for 3 frames, I guess it all depends on what we all think of quality on our own level. For me, it's a glaring compression error and I didn't pay $85 dollars for a set that isn't free of someone else's mistakes because it wasn't noticed by accident. 3 frames or not, it's a mistake and I don't think there is an excuse to hang on to a problem disc. Compression errors as well as misframed movies (Pirates) should all be fixed and we shouldn't have to accept anything but the best quality. :-)