Wanting a PS3....retailer return policy - Blu-ray Forum

Acctingman · 09-02-2009, 10:28 PM

Hi all

Quick question. Who has the better return policy outside Costco. Costco won't be carrying the new "slims" for at least a month, possibly more (I should know....I work at their corp office).

Fred's and Target have a crappy return policy. After a few months if the machine goes tits up....you have to send it to the manufacturer. Fry's....I'm not so sure. I've heard they will let you exchange it as long as you have a receipt and all the componets are there (can anyone confirm that?)

Basically....I have little to no patience

So....anyone know what store(s) have decent exxhange polocies?

Thanks!!

Groo The Perverted · 09-02-2009, 10:47 PM

I'd like to know what the return policy @ Amazon.com and Costco's are.

Costco used to have that thing where you had FOREVER. A friend of mine's son works @ Costco and they used to have people bring a TV in after years and just say "I wanna return this" and they'd get store credit or whatever.

Now I heard they cut that back and it's 90 days or something like that.

Banjo · 09-02-2009, 10:56 PM

Quote:

Originally Posted by Dreaming in Blu

I'd like to know what the return policy @ Amazon.com and Costco's are.

Costco used to have that thing where you had FOREVER. A friend of mine's son works @ Costco and they used to have people bring a TV in after years and just say "I wanna return this" and they'd get store credit or whatever.

Now I heard they cut that back and it's 90 days or something like that.

It's true about Costco, they did have that policy in effort until a while ago.

CasualKiller · 09-02-2009, 11:00 PM

Not even 90 days now, our store is 15 for electronics. Too many people abusing a good thing.

Acctingman · 09-02-2009, 11:04 PM

Nope

The 90 day policy doesn't apply to consoles.

For your reading enjoyment....

http://www.costco.com/Service/Featur...uctNo=11467120

Hmmm....wonder if I've answered my own question. Wait 2 months and buy it with an open return policy or buy it from another retailer hoping the unit doesn't break down.

Johnny Vinyl · 09-02-2009, 11:50 PM

Nice to meet you Acctingman! I also work at Costco, but in Canada. We have a different buying office, so I'll have to check on when the PS3 Slim is coming our way. So far (reading the dept newsletters...nothing).

John

SlmShdy1 · 09-03-2009, 01:58 AM

Walmart has a pretty good one. You have 90 days on game consoles to do a return. You can exchange or return within that period. Just make sure everything you buy gets returned because they have to check serial numbers. Also, after the 90 days, the one year manufacturer's warranty then kicks in. If you decide to get the extended warranty for 2 years, it kicks in after the one year warranty. The extended warranty at Best Buy starts the day you buy it so it overlaps with the manufacturer's warranty.

CasualKiller · 09-03-2009, 03:42 AM

Quote:

Originally Posted by Acctingman

Nope

The 90 day policy doesn't apply to consoles.

For your reading enjoyment....

http://www.costco.com/Service/Featur...uctNo=11467120

Hmmm....wonder if I've answered my own question. Wait 2 months and buy it with an open return policy or buy it from another retailer hoping the unit doesn't break down.

I just told you above, there is no open return policy on consoles anymore...

plee · 09-03-2009, 03:45 AM

Quote:

Originally Posted by Acctingman

Nope

The 90 day policy doesn't apply to consoles.

For your reading enjoyment....

http://www.costco.com/Service/Featur...uctNo=11467120

Hmmm....wonder if I've answered my own question. Wait 2 months and buy it with an open return policy or buy it from another retailer hoping the unit doesn't break down.

To be honest, your more than likely to be past the 90 days if the PS3 dies. Sony's got a one year warranty and sending it back is not too difficult, I've done it 2 times. Downside is the return PS3 will probably be a refurbed one if your PS3 is DOA.

SoCalTiger · 09-03-2009, 05:38 PM

Quote:

Originally Posted by CasualKiller

I just told you above, there is no open return policy on consoles anymore...

Hmmm but the "official" Costco return policy is 90 days for all electronics and video game consoles are excluded from this (should be "lifetime" return policy). Are you saying Costco has changed their official stance or just your store?

If it is just your store deviating from the official policy, are they making it clear to all customers?

If the official policy has changed they have not updated the verbiage on their website.

CasualKiller · 09-03-2009, 10:35 PM

I don't think they would change it for one store. Around May my friends 60 gig crapped out and he didn't have the cash for another one. He had purchased it at Costco so I told him about the return policy, he said he didn't even have the receipt. I told him as long as he still had the same membership they could look it up for him. So we lugged everything down there and got denied at customer service.

I double checked with him to make sure but he says it definitely was more than 2 weeks I stated above but less than 90 days, he thinks it was 30 days for game consoles.

Theoriez · 09-03-2009, 10:48 PM

Buy your ps3 or Xbox elite @ best buy...I dunno how they keep doing this without losing money but you can get one...play it everyday and take it back before 30 days and get a full refund no questions asked. You can just do it over and over...I don't get it...why even buy a system hahahaha (i'm kidding).

If you use cash and you spend anything over i think 2 or 250 you get a check in 10 days...so just use your credit card or pay half of it...so if you dont like it you get your cash back and your money back on your credit card right there....But yea best buy has the "BEST" refund policy IMO.

Acctingman · 09-04-2009, 01:26 AM

Costco's in Canada might be a little more anal when it comes to non-90 day electronics, but US Costco's are not, but....

With the hard economic times, more and more Costco is making sure it's members are returning things for legit reasons.

If a member whines enough though, they will get what they want, for the most part.

caliblue15 · 09-04-2009, 05:44 AM

Quote:

Originally Posted by Acctingman

Hi all

Quick question. Who has the better return policy outside Costco. Costco won't be carrying the new "slims" for at least a month, possibly more (I should know....I work at their corp office).

Fred's and Target have a crappy return policy. After a few months if the machine goes tits up....you have to send it to the manufacturer. Fry's....I'm not so sure. I've heard they will let you exchange it as long as you have a receipt and all the componets are there (can anyone confirm that?)

Basically....I have little to no patience

So....anyone know what store(s) have decent exxhange polocies?

Thanks!!

I would just buy it from Best Buy and get a warranty if it dies, they switch it out for a new one, don't really ask too many questions besides testing it..

jw · 09-04-2009, 08:27 AM

Amazon is 30 days
Best Buy is 30 days(45 days with Premier Reward Zone)
Circuit City - well

K-Mart 90 Days
Target - 90Days, I believe
Wal-Mart 90 Days
GameStop - 30 days

Thats off the top of my head an things may have changed

Whatstreet · 09-04-2009, 03:36 PM

I bought a PS3 Slim at Fry's and had to return it for exchagne because the optical drive would not read discs. This happend after one week of use.

The second unit is still working fine. Fry's has a thirty day return policy in California. They are online but I was doing business with a local Fry's walk in store.

Mr. Cinema · 09-04-2009, 04:32 PM

You don't seem to have much confidence in the PS3 if you're wanting a store with a return policy past 90 days.

deangrazy · 09-05-2009, 10:26 PM

Quote:

Originally Posted by CasualKiller

Not even 90 days now, our store is 15 for electronics. Too many people abusing a good thing.

Some stores here have 15 day policy plus the restocking fee, Nothing like shopping online.

Johnny Vinyl · 09-05-2009, 10:29 PM

Quote:

Originally Posted by Acctingman

Costco's in Canada might be a little more anal when it comes to non-90 day electronics, but US Costco's are not, but....

With the hard economic times, more and more Costco is making sure it's members are returning things for legit reasons.

If a member whines enough though, they will get what they want, for the most part.

As a fellow employee, albeit on the other side of the border, what the hell is that supposed to mean?

John

09-02-2009, 10:28 PM	#1
Acctingman Junior Member Member since:Oct 2008	Wanting a PS3....retailer return policy Hi all Quick question. Who has the better return policy outside Costco. Costco won't be carrying the new "slims" for at least a month, possibly more (I should know....I work at their corp office). Fred's and Target have a crappy return policy. After a few months if the machine goes tits up....you have to send it to the manufacturer. Fry's....I'm not so sure. I've heard they will let you exchange it as long as you have a receipt and all the componets are there (can anyone confirm that?) Basically....I have little to no patience So....anyone know what store(s) have decent exxhange polocies? Thanks!!

09-03-2009, 01:58 AM	#7
SlmShdy1 Blu-ray Guru Top contributor Member since:Nov 2007 Location:Honolulu, HI PlayStation® PSN: SlmShdy1 Home Theater Gallery:39 Blu-ray collection:292	Walmart has a pretty good one. You have 90 days on game consoles to do a return. You can exchange or return within that period. Just make sure everything you buy gets returned because they have to check serial numbers. Also, after the 90 days, the one year manufacturer's warranty then kicks in. If you decide to get the extended warranty for 2 years, it kicks in after the one year warranty. The extended warranty at Best Buy starts the day you buy it so it overlaps with the manufacturer's warranty. Last edited by SlmShdy1; 09-03-2009 at 02:03 AM.

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09-02-2009, 10:47 PM	#2
Groo The Perverted Blu-ray Champion Member since:Aug 2008 Blu-ray collection:109 DVD collection:8 Trading Score:272	I'd like to know what the return policy @ Amazon.com and Costco's are. Costco used to have that thing where you had FOREVER. A friend of mine's son works @ Costco and they used to have people bring a TV in after years and just say "I wanna return this" and they'd get store credit or whatever. Now I heard they cut that back and it's 90 days or something like that.

09-02-2009, 11:00 PM	#4
CasualKiller Blu-ray Samurai Member since:Feb 2008 Location:Brooks Alberta Blu-ray collection:54 Trading Score:15	Not even 90 days now, our store is 15 for electronics. Too many people abusing a good thing.

09-02-2009, 11:04 PM	#5
Acctingman Junior Member Member since:Oct 2008	Nope The 90 day policy doesn't apply to consoles. For your reading enjoyment.... http://www.costco.com/Service/Featur...uctNo=11467120 Hmmm....wonder if I've answered my own question. Wait 2 months and buy it with an open return policy or buy it from another retailer hoping the unit doesn't break down.

09-02-2009, 11:50 PM	#6
Johnny Vinyl Moderator Top ranked HT gallery Top contributor Member since:Jul 2007 Location:At the crossroad of Analogue Dr & 2CH Ave Home Theater Gallery:19 Blu-ray collection:205 DVD collection:7 Blu-ray reviews:3 Trading Score:8	Nice to meet you Acctingman! I also work at Costco, but in Canada. We have a different buying office, so I'll have to check on when the PS3 Slim is coming our way. So far (reading the dept newsletters...nothing). John

09-03-2009, 10:35 PM	#11
CasualKiller Blu-ray Samurai Member since:Feb 2008 Location:Brooks Alberta Blu-ray collection:54 Trading Score:15	I don't think they would change it for one store. Around May my friends 60 gig crapped out and he didn't have the cash for another one. He had purchased it at Costco so I told him about the return policy, he said he didn't even have the receipt. I told him as long as he still had the same membership they could look it up for him. So we lugged everything down there and got denied at customer service. I double checked with him to make sure but he says it definitely was more than 2 weeks I stated above but less than 90 days, he thinks it was 30 days for game consoles.

09-03-2009, 10:48 PM	#12
Theoriez Active Member Member since:Mar 2008	Buy your ps3 or Xbox elite @ best buy...I dunno how they keep doing this without losing money but you can get one...play it everyday and take it back before 30 days and get a full refund no questions asked. You can just do it over and over...I don't get it...why even buy a system hahahaha (i'm kidding). If you use cash and you spend anything over i think 2 or 250 you get a check in 10 days...so just use your credit card or pay half of it...so if you dont like it you get your cash back and your money back on your credit card right there....But yea best buy has the "BEST" refund policy IMO.

09-04-2009, 01:26 AM	#13
Acctingman Junior Member Member since:Oct 2008	Costco's in Canada might be a little more anal when it comes to non-90 day electronics, but US Costco's are not, but.... With the hard economic times, more and more Costco is making sure it's members are returning things for legit reasons. If a member whines enough though, they will get what they want, for the most part.

09-04-2009, 08:27 AM	#15
jw Blu-ray Archduke Top contributor Member since:Apr 2007 Location:USA Trading Score:519	Amazon is 30 days Best Buy is 30 days(45 days with Premier Reward Zone) Circuit City - well K-Mart 90 Days Target - 90Days, I believe Wal-Mart 90 Days GameStop - 30 days Thats off the top of my head an things may have changed

09-04-2009, 03:36 PM	#16
Whatstreet Active Member Member since:Apr 2008 Location:Fremont, CA USA	I bought a PS3 Slim at Fry's and had to return it for exchagne because the optical drive would not read discs. This happend after one week of use. The second unit is still working fine. Fry's has a thirty day return policy in California. They are online but I was doing business with a local Fry's walk in store.

09-04-2009, 04:32 PM	#17
Mr. Cinema Blu-ray Samurai Member since:Jan 2008 Location:NC 4K collection:34 Blu-ray collection:35 Blu-ray reviews:1 Trading Score:85	You don't seem to have much confidence in the PS3 if you're wanting a store with a return policy past 90 days.

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