monoprice shipping problems????

[abercrombie9701]

I bought some banana plugs and speaker cable from monoprice on saturday. i recived a tracking number on monday I checked the status and it said billing info recived. Toady is thursday and it still says billing info recived. I spoke to customer service at monoprice via chat and that told me not to worry the package shipped out monday and that sometimes ups forgets to scan the package.That makes no sense because ups scans each package arriving and departing each warehouse. I have a buddy that works for ups. I called him up and give him all my info and he told me that there is no way my package shipped out. anybody else have problems with monoprice???