Message from R&B Films - CHRONOS BD Replacement - UPDATE-

[RBFilms]

Hi,

We apologize for any inconvenience related to the defective BD Product you have purchased.

We will be happy to replace your disc or, if you prefer, you can return it to the place of purchase for a refund. A receipt is not required for replacement but we would like to get the old disc back.

Should you choose to have your disc replaced, we will include a pre-paid mailer for sending us back the defective CHRONOS BD product. We do not want them out in the field.

Ideally, if you still have your receipt, please fax it to us at ************ or e-mail a PDF to us at rcasey@aol.com. Please include your address and a contact number so that we can mail you a replacement disc.

For a replacement disc, please send your address to:

rcasey@aol.com

There is no need to contact our distributor, Koch Entertainment. The replacements are our responsibility.

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As far as we know, this error message is caused by a PS3 firmware update that was not properly communicated to BD Authoring Labs therefore resulting in this issue. This communication is not something within our control and we are sorry that you received one of these defective discs.

In addition, we have also been informed that we are not the only label experiencing this problem. There are other defective BD Discs manufactured with this exact same issue. Some may have been caught prior to being shipped in to stores. Unfortunately, R&B Films was not notified of this issue until after some of our product shipped.

The disc error issue is strictly related to the Sony Playstation 3 and the disc will play on any other BD Player on the market.

Again, please accept our apology for any inconvenience. Thank you for your patience and understanding.

Best regards,

Rich Casey
President
R&B Films, Ltd.