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#25 | |
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![]() Quote:
Let me put it this way For Christmas, I got a defective Pioneer upconverter DVD player. My brother did not keep the receipt for the item, and couldn't remember when he bought it, so BB wouldn't take a return for an exchange. So it just took them 2 months to send the part out, and pay the tech $30 to install it. If they'd just shipped me the stupid board I could have put it in for free in 10 minutes and saved them a lot of money. It costs $20 to even ship a DVD player back and forth via FedEx. How is that more efficient, especially with shipping prices only likely to go up? Ubiquitous equipment like HDTVs are quickly becoming is simply too large of a volume for them to handle. While the installed base is small, it is cheaper to use their own hub places rather than mass tech training, but 2-3 years from now? Not so much |
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