freaking amazon pissing me off customer service

[BlurayManiac]

post office lost my shipment and amazon does not want replace. horrible

[RV4BLU]

If you called customer service and got one that doesn't want to help, call again and usually the foreign speaking ones will always want to help you out. Me personally amazon has wonderful customer service and they usually do whatever they need to, to make you happy. I'd try calling again and they should be able to send you a replacement free of charge.

[Horhay]

I had 2 movies lost in the mail and Amazon replaced them, I sent them an email and 2 days later I had my copies at home.

[Zaphod]

I have never had a problem with them. Retailers don't realize that if you order something from them online, they have to send it by trackable mail. Also it is their responsibility to make sure you get the shipment. So they better insure it otherwise if you don't get it they will have to eat the cost of the reshipment and/or the chargeback. Unless in their policies it states you order at you own risk (meaning that if you don't get it it is your problem) they have to provide the CC companies a tracking number that shows that the shipping company accepted the mail in case of a chargeback.

[BlurayManiac]

yea i just called them again and they said they would reship my items tommrrow and they will ship it via ups 2 day mail. its like 10 blu-rays i want them bad...lol cant stop spend money on blu i have blu-feverevery penny i get i order movies..lol thanks for all the advice guys

[Blu-Beard]

I had a good exp with them too. My Res Ev Tril and Bram's Drac were hella late I thought they were lost so Amazon resent em today and then I finally got the first ship today also ha ha so I gotta tell em to forget about it

[BlurayManiac]

Originally Posted by Blu-Beard

I had a good exp with them too. My Res Ev Tril and Bram's Drac were hella late I thought they were lost so Amazon resent em today and then I finally got the first ship today also ha ha so I gotta tell em to forget about it

Yea i have to be more patient but i want to watch my movies.

[miked924]

That's a suprise to hear because amazon is always good about replacing stuff, even if it's lost. Did it get lost on it's way to you or were you returning to them when it got lost?

[haw1144]

Amazon has been really good w/me. I had some BD's shipped and it even said DELIVERED on the USPS tracking (who happen to have the worst package tracking ever IMO)... but I never received it for a week after it said it was Delivered.

I called Amazon and they promptly send me out replacements. Great CS if you ask me!

[Dynamo of Eternia]

Well, I recently had a small battle with Amazon customer service. I won't go into a lot of detail, but for my issue, I called a few times and each time the story kept changing a little bit on how they were going to handle things, which became frustrating. When all was said and done I got all of my money back (all be it in a round and about way), but it was frustrating none the less. I admit my situation was a little more obscure than the typcial purchase, but they clearly didn't have their s*** together as well as they should have

I still order from them, but I will avoid going through what I did last time at all costs.

[AlaskaDon]

I've had this happen a couple of times and Amazon has always fixed it. The last time it happened they did give me some kind of story about their records showing that the item had already been delivered and told me to check with the post office. I don't know what records they were looking at because the tracking info clearly did not show the item as delivered. When I provided the tracking number to the post office, they told me that it showed a status of not having had the postage paid for yet. When I called customer service back and told them what the post office said, they overnighted me a replacement.

[BlurayManiac]

yea when i called back they were nice and helped me with everything.