Viz Licenses Original Sailor Moon Anime Franchise

[kevers7290]

I had S2P2 pre-ordered from DD and after I didn't get a shipping confirmation I contacted them at which point they told me that the item was "temporarily out of stock." Do you think that Viz is recalling sets to fix the audio issue? Or does DD just suck? The way I see it the point of pre-ordering something is so you can get it as soon as possible and a pre-order should equate to a reserved copy. This is what I get for not ordering from Rightstuf...

[pikagreg]

Originally Posted by kevers7290

I had S2P2 pre-ordered from DD and after I didn't get a shipping confirmation I contacted them at which point they told me that the item was "temporarily out of stock." Do you think that Viz is recalling sets to fix the audio issue? Or does DD just suck? The way I see it the point of pre-ordering something is so you can get it as soon as possible and a pre-order should equate to a reserved copy. This is what I get for not ordering from Rightstuf...

Viz is going to replace the set. They sent me this email last week.

"Hi Gregory,

Quick update! There will be a replacement solution for fans who have already purchased the set, here is a link to our statement:

http://www.viz.com/node/1006268

I'll definitely update you when we have more news regarding this.

In the meantime, please don't hesitate to contact us if you have any other questions.

Thanks again,
-Cyrus @ VIZ Media"

[ThisIsJonny]

Sounds like they will just be sending out new discs. lol

Hopefully in the not so distant future, they will actually release new sets.

[kevers7290]

OK so I guess it's not DeepDiscount's fault for the delay. I hope there will be some way of knowing right away if it's a corrected set like a new sku or "2nd printing" written on the package.

[goofystitch]

Originally Posted by Snl40boi

I wonder if the audio was fixed on hulu after they had already created the blu rays for sailor moon r. Maybe that's why they didn't noticed the error or just forgot about it?

I wouldn't be surprised if the disc contents were all prepped for this release back on July 20th when Viz first released these dubbed episodes to Hulu. However, they wouldn't have pressed the discs yet so it's very surprising that Viz was aware of the issue with episode 80, fixed it and replaced the file on Hulu with the corrected version, but nobody told the team prepping this release to ensure that the release wasn't affected. Viz isn't a huge company, so it's an oversight that's hard to overlook.

Originally Posted by Imaginarion

Does that confirm then that they will be releasing Crystal P1 & P2 before they release S? :-( I really want to hear the new dub voices of S, I don't want to have to wait until next fall..

I second not wanting to wait forever to get S just because of Sailor Moon Crystal. It's a completely separate series and I really hope Viz doesn't delay any part of the original anime to accommodate Crystal. Hopefully Viz will announce S set 1 for March, which would follow the same gap between season 1 and 2. I also hope that Crystal will be less expensive, since each half of the season should only be 2 BDs and 2 DVDs, about 13 episodes.

[Vlad Draculi]

S is already dubbed, so there is no reason for it to be delayed.

[Snl40boi]

I contacted viz about one of my art card from Sailor Moon r part 2 being messed up. So they sent me all of this. I like the Sailor Moon buttons.

[Chiyo_chichi]

Originally Posted by prophetic

Audio sync issue on one of the eps, I believe.

That sucks. I haven't jumped on S2p2 yet, and it looks like I'm gonna hold off a little longer then. I only just bought S1p2 the other day thanks to the price. I've just bought Part 1 right away to have the nice box. Fortunately it didn't have the missing back art.

These releases are a mess.

[Snl40boi]

So amazon and best buy have Sailor Moon r part 2 blu ray for $20. Mean while we paid $54 on rightsuf. :-(

[Thomas Guycott]

Them's the breaks, son.

[kevers7290]

Originally Posted by Snl40boi

So amazon and best buy have Sailor Moon r part 2 blu ray for $20. Mean while we paid $54 on rightsuf. :-(

Where are you seeing R Part 2 for $20? It's currently listed at $48:
http://www.amazon.com/Sailor-Moon-Season-Combo-Blu-ray/dp/B010Q6K50M/ref=sr_1_1?ie=UTF8&qid=1446734346&sr=8-1&keywords=sailor+moon+r

[Asuras]

He night have mistaken it for Season one part 2 because it also had a similar cover.

[Imaginarion]

So will WB just send the discs to us, or will we have to send them the faulty discs first? How do their replacement programs usually work in this regard?

[goofystitch]

Is anybody else having billing issues with Right Stuf? I called them to update my credit card weeks before Sailor Moon R pt. 2 shipped. Last week Right Stuf sent an email saying they had problems charging my card, but it was active in my pending charges and when I responded, the rep said their billing system has been having glitches since switching to partial orders and that there wasn't an issue on my end.

This week I got another email and the rep told me the issue was with my card company denying the charges. I spoke to Chase who said there's no issue and all other transactions are processing correctly. Yesterday RS charged me 5 times for it and then another time today. They're all sitting in pending and I'll wait to see if any of them go through, but was just curious if anybody else is having a similar problem.

[pikagreg]

Originally Posted by goofystitch

Is anybody else having billing issues with Right Stuf? I called them to update my credit card weeks before Sailor Moon R pt. 2 shipped. Last week Right Stuf sent an email saying they had problems charging my card, but it was active in my pending charges and when I responded, the rep said their billing system has been having glitches since switching to partial orders and that there wasn't an issue on my end.

This week I got another email and the rep told me the issue was with my card company denying the charges. I spoke to Chase who said there's no issue and all other transactions are processing correctly. Yesterday RS charged me 5 times for it and then another time today. They're all sitting in pending and I'll wait to see if any of them go through, but was just curious if anybody else is having a similar problem.

I had a similar issue a year or so ago. The guy I talked to on the phone said that when they update a card, the system still tries to charge the old card and sends out an automatic error message when it fails. It then tries to charge to updated card which is why you got both an error message and a pending charge at the same time. Not sure if it is the same with the new site or not.

[Asuras]

http://www.viz.com/node/1006268

SAILOR MOON Season 2 Set 2 Statement & Replacement Program
Updated: November 6, 2015

Thanks for your patience while we worked on the SAILOR MOON Season 2 Set 2 replacement disc solution.

Warner Bros. Home Entertainment will be sending out a FREE replacement Disc 2 Blu-ray and/or DVDs to those who have already purchased the Blu-ray Combo Pack or the Standard DVD edition. Fans should call toll free *800-553-*6937 to provide their name, address and telephone number so that a replacement disc can be mailed.

The faulty Blu-ray (Part # 2000109001) will be replaced with a disc with Part # 2000117933.

The faulty DVD (Part # 2000108875) will be replaced with a disc with Part # 2000117931.

If you are a retailer, please contact your sales representative or the Warner Bros. Home Entertainment Returns Department directly at WHVreturns@warnerbros.com for details on replacements.

Again, we are deeply sorry for the issue. Thank you for your continued support, and we look forward to catching up on the adventures of our favorite Guardian of Love & Justice!

The VIZ Media Team

[joeriggsbee]

Originally Posted by Asuras

http://www.viz.com/node/1006268

so are they still selling the sets with the faulty disc or will they sell sets with the fixed dis,i dont want to order the set if i will just end up having to send in a replacement disc.

[goofystitch]

Originally Posted by joeriggsbee

so are they still selling the sets with the faulty disc or will they sell sets with the fixed dis,i dont want to order the set if i will just end up having to send in a replacement disc.

It sounds like it's up to the retailers individually. It doesn't say that they are recalling sets, but says retailers can contact their distributor to exchange their stock.

If you are a retailer, please contact your sales representative or the Warner Bros. Home Entertainment Returns Department directly at WHVreturns@warnerbros.com for details on replacements.

In other words, you really won't know until you buy a set and open it up.

[ToukoClefant]

Okay, to anybody who's had experience with this from doing it for the Part 1 slipcover, how in the world do you navigate Warner's phone menu? It was really fuzzy and hard to understand so I got confused and gave up.

Would be much easier if they had a web form.

[goofystitch]

Originally Posted by ToukoClefant

Okay, to anybody who's had experience with this from doing it for the Part 1 slipcover, how in the world do you navigate Warner's phone menu? It was really fuzzy and hard to understand so I got confused and gave up.

Would be much easier if they had a web form.

Agreed! I wish I could say that I've had luck with them before, but I haven't. I had a defective disc with R part 1 and I chose option 3 because it specifically calls out a defective disc, but then it asked for my party's extension. This number was clearly made for retailers, not consumers having an issue. With that set, I eventually got a person who wasn't aware that WB released the set. On top of that, she wanted to know where I purchased it from and she had never heard of Right Stuf. After confirming that I would get an envelope in 2 weeks to send my set back for a replacement, nothing ever showed up and I eventually went through RS to swap it out.

You want to know how great their customer service is? They post the announcement that they will replace the discs late on a Friday and their office is only open M-F 7-6 PT. I'll be calling first thing Monday as I've finished disc 1 and want to wait until the corrected disc 2 is here to continue.