The Official Network Thread

[BigNickUK]

Originally Posted by gouryella

I'm pretty sure that's just Sony who ship the orders not Network themselves who have only an email contact.

Well it was on the Network site about us page and I thought people had order queries

[gouryella]

Originally Posted by BigNickUK

Well it was on the Network site about us page and I thought people had order queries

Yeah once Network send the order to Sony to fulfill it will be on their system and they can tell you when an order is likely to ship etc. The problem is these orders have not been sent over and therefore Sony have no record of them.

[Patient-X]

My order from 9th July has shipped, guess they must have sorted their IT problem.

[RazorwireRyan]

Mine from the 7th is still in "payment processing," sigh. Meaning, they took the money ages ago.

[gouryella]

Originally Posted by RazorwireRyan

Mine from the 7th is still in "payment processing," sigh. Meaning, they took the money ages ago.

At least they took the right amount! Two days and not a peep from them about my overcharge. Will now be disputing the transactions with my credit card company. Noticed you can still only pay by paypal. I wonder if there are more who have been overcharged by card payment so they have disabled it. Who knows what's going on.

[Fnord Prefect]

My second (paid on 9th) of five packages is still stuck at "payment accepted" stage while the rest have either arrived or are on their way.

Hope they sort this mess out soon.

[Jaymole]

Mine are still on HOLD. My bank account was debited for all the orders (through paypal) so I expect them all to ship eventually...hopefully....

[RazorwireRyan]

Did they just suddenly realise how batsh*t crazy the prices were?

[rapta]

Dammit. Was away most of this week and just got back. Was hoping to place some orders today/tonight. Anyone placed an order recently and know if they've sorted it out or not?

[Justin101]

Originally Posted by rapta

Dammit. Was away most of this week and just got back. Was hoping to place some orders today/tonight. Anyone placed an order recently and know if they've sorted it out or not?

I ordered something yesterday morning and it was dispatched the same day, my order from Saturday still hasn't been dispatched, I think that's the same day that all the problem orders were.

[Fnord Prefect]

Originally Posted by rapta

Dammit. Was away most of this week and just got back. Was hoping to place some orders today/tonight. Anyone placed an order recently and know if they've sorted it out or not?

It only seems to be orders placed between certain times on Saturday and Sunday. My 1st Saturday, Monday and both Wednesday orders have shipped while 2nd Saturday order is stuck in "payment accepted" limbo.

[stepeanut]

I placed an order on Saturday. It shipped on Tuesday, and arrived today.

[gouryella]

Originally Posted by Fnord Prefect

It only seems to be orders placed between certain times on Saturday and Sunday. My 1st Saturday, Monday and both Wednesday orders have shipped while 2nd Saturday order is stuck in "payment accepted" limbo.

All my orders stuck in no mans land were between basically 2-10pm on Saturday.

And I take it all orders from after the weekend were made with paypal? Been the only option for me for days.

[gouryella]

At the risk of talking to myself Network have issued a blanket apology on facebook and twitter. Still no reply from. Have taken to aforementioned social media to have a rant.

[Justin101]

Originally Posted by gouryella

At the risk of talking to myself Network have issued a blanket apology on facebook and twitter. Still no reply from. Have taken to aforementioned social media to have a rant.

I don't follow them on social media perhaps I should. They haven't replied to my last 3 emails now

[rapta]

Ordered a copy of The Brink's Job (DVD) last night and it was shipped this morning.

Also ordered This Sporting Life (BD) and The Lady Vanishes (BD) this afternoon, and both were shipped just a minute ago.

Decided not to go too crazy this time, as I still have a bunch of Network titles to watch as it is. Did commit to a few though, as it has not be 50% off their whole catalogue before now.

Glad I missed the glitch the other day too, as I almost did order stuff when mention of technical problems were popping up on here. Hopefully they sort it out for all affected orders and dispatch them straight away!

PS: Remember being a little frustrated that The Brink's Job wasn't released on Blu-ray as well. Knowing my luck they'll announce it later in the year and it will have been something of a pointless purchase (though I'm sure I'll be able to make the £3.50 back if I sold it on).

[gouryella]

Originally Posted by rapta

Ordered a copy of The Brink's Job (DVD) last night and it was shipped this morning.

Also ordered This Sporting Life (BD) and The Lady Vanishes (BD) this afternoon, and both were shipped just a minute ago.

Rub it in why don't you lol

[gouryella]

Originally Posted by Justin101

I don't follow them on social media perhaps I should. They haven't replied to my last 3 emails now

I don't follow them either I just looked up their pages so I could try and contact them or just post on them. I had a reply apologising for the overcharge on twiter then silence.

So I have just this minute received a reply to my email sent on Tuesday and basically it's a copy of the statement issued on social media. Sigh.

Ok so second edit. I received the email above in regards to my overcharge query and now I have just received a second email replying to wednesdays email to cancel my orders with yes you guessed it a copy of the same statement. Utterly useless.

[Ste7en]

Email:

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Summer Sale Extension

We would like to apologise for the disruption on our website since we launched our Summer Sale, caused by a combination of unprecedented high traffic and some unforeseen technical issues.

We'll be extending the sale until Monday to allow extra time for anyone who was unable to take advantage over the last week.

We've also added at least 40 new titles from the FremantleMedia catalogue into the mix. These are available on our site for the first time and also included in the sale, reverting to full price after it finishes.

If you were one of the unlucky customers who weren't able to complete their orders, rest assured that we are working hard to resolve any issues on an individual basis. Please bear with us whilst we work through your orders.

-----

Good on 'em!

[Millibar]

just picked up
One That Got Away (The)
Laurel and Hardy: The Flying Deuces
Man With the Golden Arm (The)
Rome Express
£18.36 inc shipping is a steal